A1 Windows

Rating: 4.9 out of 5

A1 Windows reviews (253)

  • Review from Joanne Gee
    Rating: 5 out of 5
    Review left on 18 Aug 2016

    Professional and efficient and good price too!

    A1 has done a couple different jobs for us in the past few years. They are prompt, easy to deal with, and their windows are great! Their installers were prompt and efficient and took care to ensure everything fit perfectly.

    Answer from pro:

    We appreciate your review. It means a lot to us.

    Reply created 2 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2016

    Window Replacement

    Extremely pleased with our A1 window experience. We contacted and received quotes from several companies and made the decision to hire A1 to replace all our windows with new vinyl windows. The sales rep David, offered exceptional service and always quickly returned my calls and emails. A1's pricing was competitive and in comparing the windows with the competitors we were confident in the quality and construction of A1's. During the installation we were very pleased with their hard work and attention to detail. Highly recommend A1.

    Answer from pro:

    Andrea, I am glad to hear your window replacement was to your liking. I will let David know you are happy with his work. Let us know if you need us in the future.

    Reply created 23 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2016

    Fantastic new windows!

    We are very happy with our experience with A1 Windows. The sales rep, David, was very knowledgeable. He attended the house and took measurements and prepared the quote (the final price was true to quote). He had great suggestions to meet our needs and we opted to replace our dark frame 30+ year old windows with 13 new vinyl windows and the results are amazing - so quiet, warm and bright! The installation was done by Bobby and his team who did a great job. He provided us with options for how the windows would look on the exterior of the house. They were able to install in a way that matched the windows in our addition. The installation team were very respectful of our home. They put down drop cloths, caulked the windows neatly, cleaned up fully inside and out, and even vacuumed. The owner of the company stopped by during the installation to check on the progress. We couldn't be happier with the service, the appearance, and quality of the windows we received from A1 Windows - we highly recommend this company.

    Answer from pro:

    Liza, Our installation crew and David will be very happy to hear you praising them for taking pride in their work. Thank you for choosing A1 Windows, we were happy to help make sure everything was done to your liking.

    Reply created 23 Jun 2016
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 1 Apr 2016

    No service repair

    Super disappointed. We require a service call repair on our windows that were installed by A1. We contacted them last September 2015. And received this reply:" though the warranty of your windows had expired as mentioned, however we can still offer a service call for you. The overall cost including labour and new parts is $250.00 plus tax. Also due to high volume of service schedules because of summer season. It may takes 2 to 3 weeks to get our service technician come by". We agreed to the terms. Have written them 4 times since requesting service. They say they cannot book us an appt. too busy. We have waited 6 months with no service.

    Answer from pro:

    Karen, Thank you for your feedback and our apologize on the delay of your service call. We have forwarded your concern to your installation manager who is trying to reach you, with no luck. Please call our office and ask for Sarb Kaler to help you resolve these concerns.

    Reply created 23 Jun 2016
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Mar 2016

    Bathroom Renovation

    We requested a quote for a custom wood window with two panes, a right and left, the right pane being a push out. We recieved a quote and my husband called to pay for it. The window we received was vinyl with top and bottom panes, push out on the top. The managers at the company refuse to speak with us and the sales representative called to yell at us and hang up. He will not return our calls.

    Answer from pro:

    Hi Erin, Thank you for your feedback. We here at A1 Windows take pride our customer service. We have been supplying aluminum and vinyl windows for 25 years. Our vinyl are code and NAFS compliant. In reviewing your feedback we see that the confirmation of your order clearly states the material (vinyl), size and configuration. Also, it was sent to email when you confirmed so you should have a copy of it for your records. Our management team would be happy you review the order with you at your convenience.

    Reply created 31 Mar 2016
  • Review from Customer of A1 Windows
    Rating: 5 out of 5
    Review left on 8 Jan 2016

    Custom bay window

    no subject We had a challenging large custom bay window that needed replacing and it was important that the job would be done right and for a good price. Our experience with A1Windows was excellent from start to finish. The installers were great and they did a very professional job with their work. The window looks good and that part of the house definitely feels much warmer now. A1 Windows also provided excellent customer service in addressing unforseen issues and my concerns.

    Answer from pro:

    Thank you, we take pride in make sure everyone is kept in the loop during an installation so that everything gets done quickly and efficiently. We are glad to hear that we meet up to your expectations.

    Reply created 23 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2015

    Window replacement

    Replaced all windows and a couple of sliding doors through A1. The quality of work and price was competitive. Was happy with how the workers cleaned up after the job. A few years later, the windows are still good as is the install (no caulking issues). Highly recommend.

    Answer from pro:

    Awesome, even after all these years your are still enjoying the energy efficiency and comfort our windows provide. Thank you for the compliments,

    Reply created 23 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2015

    Windows

    Was very pleased with the service and delivery/install of new vinyl windows for my house in Vancouver. A1 Windows took the time to explain the vinyl window construction process and clearly explain every option available to - inclusive of casings/lamination/double and triple panes/locks/hard vs soft E coatings/internal frame/etc. They also employ their own installers so you are not dealing with a contracted company if something goes wrong. The install team was great - used proper tools, proper blades, flashing was done correctly, used proper length mounting screws, and high quality caulking. They showed up on time and the job site was left clean.

    Answer from pro:

    Chris, Thank you for your review, you were a pleasure to work with and I am glad we met all your expectations.

    Reply created 23 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2015

    Window Installation

    We had the team from A1 windows install our retrofit windows and they were fast, professional and accommodating! We had a tight time line and were hosting a party that weekend, they came that week and were done in one day! Windows are awesome, crew was awesome and they left our house clean like they were never here!

    Answer from pro:

    Our installation crew will be very happy to hear them being praised for taking pride in their work. Thank you for choosing A1 Windows, we were happy to help make sure everything was done to your liking.

    Reply created 20 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2015

    Replacement windows

    After looking at a few products, I opted for A1 Windows Ultravinyl system with triple glazed units. The system provided the thermal performance I was looking for at a reasonable price point. Bobby and his crew made installation quick and efficient. The crew were polite, friendly, and worked extremely hard. The product looks great and thus far performs very well thermally and acoustically.

    Answer from pro:

    I am glad to hear, Andrew that you're enjoying the energy efficiency and comfort our Ultra Series windows provides. Thank you for the compliments, our installers will be glad to know their work is appreciated.

    Reply created 12 Mar 2015
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