Cozy Comfort Plus reviews (537)

Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Jun 2016
Repair AC and replacement
With summer here every year the AC is turned on I am always worried it's not going to work. Initially I thought the AC unit was about 10 years old. The unit gets serviced on and off over the years and this year I had to call for service upon firing it up. Of course it's only turned on when we are expecting the temps to rise and stay high for the next few days. As luck would have it the air coming out of my vents was warm despite having it turned on all day. Called my regular hvac guy to come to assess and repair the problem. Unfortunately he couldn't help me. So I called up Brian Kar of Cozy Comfort. The serviceman that came to trouble shoot was on time and very professional. I found out the age of my AC unit which was actually 10 years older than I originally thought. He suggested I replace the unit instead of trying to repair. After finding out the age of the unit I completely agreed with him in regards to replacing the unit. Keep in mind this was on a Sunday. After speaking with the owner he managed to get a replacement unit in for me for the very next day! That's what I call service! The crew came the very next day removed the old unit and replaced it with a new one. Both technicians were very efficient, professional, and clean. The job was finished much sooner than I anticipated and the workmanship was fantastic! If you need any heating or cooling work done I highly recommend Brian Kar and his team! I would not hesitate to pick up the phone to give him a call if any problems arise with my heating or cooling system. Thank you Brian! You are absolutely the best!
Answer from pro:
Thank you so much for that warm and outstanding feedback! It was a pleasure working with you, and thank you for trusting us at Cozy to complete the job. We are thrilled to have you as a member of Cozy family. In the past 24 years, our plan is to have the best customer service and to gain everyones trust. It is our mission to serve our customers and to go above our customer expectations. We take the highest pride and regards when it comes to customer service. It is you our customers who have been so loyal to us and we are very thankful.
Reply created 10 Jun 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 May 2016
Gas fireplace and mantel
Replaced a wood burning fireplace and brick cover with a gas and stone faced mantel. Overall very good service and the gentleman who installed the mantel offered alternative designs to meet I our needs. Quick, clean and meticulous service .
Answer from pro:
Thank you so much for your wonderful feedback! As a family own business, we value our customers who appreciate our services, and who differentiate good services with a passion, and responsibility from our customers. At Cozy Comfort Plus, we put a hundred percent effort into our customers and their loyalty. We appreciate your business and welcome to our family. Thank you again, for the great feedback!
Reply created 13 May 2016
Review from Marlene
Rating: 5 out of 5
Review left on 12 May 2016
Fireplace and Mantel
Brian and his crew did an excellent job of installing a new gas fireplace and mantel in my home. From the design to the installation, attention was paid to every detail. The craftsmanship of the mantel was outstanding. Completion of the work was done quickly and efficiently. I would highly recommend this company.
Answer from pro:
Thank you so much for such a great review. Welcome to Cozy's family. Brian Kar President
Reply created 24 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 May 2016
Gas Fireplace Insert
Living in a century old house, we were looking for a gas insert for our fireplace and found Cozy Comfort Plus. Brian recommended an insert that looked original to the house. The installers were very courteous, professional and timely. We are very happy with our new fireplace, and with the professionalism of the company.
Answer from pro:
Thank you for the great feedback in-regards to our services at Cozy Comfort Plus Inc. It's our pleasure to serve our customers and make them comfortable in their home. Thanks and welcome to Cozy Family!
Reply created 11 May 2016
Review from Mary-Lou Montgrain
Rating: 4 out of 5
Review left on 26 Apr 2016
Installation of a gas fireplace
We discovered Cozy Comfort Plus at the Toronto CNE in August, 2015. since we had always wanted to install a gas fireplace, we contacted them in September. We went to their showroom & spoke to Brian in the sales dept. We chose the stonework we wanted, paid a deposit & waited for installation. Not long afterwards installation began & was finished within approximately a month. Overall, we have been happy with the fireplace. However, I would have liked to have known that to add a fan (which we have since done) we needed to have an extra connection installed. My husband was able to do it, but he had to cut a hole in the wall, fish the line through & then repair & repaint the wall. Also, we had issues with the remote not working (batteries were dying in the wall receptor due to the cold from the outside.) This has been remedied & the remote has been replaced. Now, we are enjoying the fireplace. I would just like to have been informed about possible issues at the time of installation.
Answer from pro:
Thank you so much for the detailed feedback. With loyal customers like you that our business is growing each day. We appreciate your feedback and welcome to the family!
Reply created 11 May 2016
Review from HomeOwner
Rating: 4 out of 5
Review left on 5 Apr 2016
Installing a Nest Thermostat
The company is very cooperative and helpful with troubleshooting thermostat issues specifically with the Nest thermostat. The owner contacted me personally to help bring an understanding to the issue. I was happy with his assistance.
Answer from pro:
Hi Brian, Welcome to Cozy Comfort Plus. We are honored to have you as a client, and hopefully we will have your business for a long time perhaps for your furnace, air-conditioning or fireplace. We would like to return and check your Nest thermostat in early May. Please let us know when is the best time to do so. Best Regards, Management
Reply created 6 Apr 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Mar 2016
Installation of furnace, A/C, tankless water heater, humidifier
We had used this company before and were very satisfied, so decided to do so again. Brian was very courteous and explained the details of the products being purchased. Joe and Haytham were the installers and were very professional, took their time and did an excellent job. They did not hesitate to answer any queries and left the place clean on completion of the job. Tiffany (office assistant) was a great help too and had no hesitation in clarifying things. My sincere thanks to all of them. Would not hesitate to use their services again and would highly recommend them.
Answer from pro:
Thank you for recognizing a good service and the repeat businesses. We make sure to take our time to answer all of our customers questions' with their new purchase, we have no hesitation to go over the whole process in fact we invite everyone to come up with any concerns or difficulty with understanding the step by step process. All of my staff from front line to back in the office are very much appreciated for your sincere comment. Brian Kar President
Reply created 16 Dec 2017
Review from Customer of Cozy Comfort Plus
Rating: 5 out of 5
Review left on 9 Mar 2016
New HighEfficienty Furnace installation
It was a Friday of the Family Day long weekend. The coldest night of the year. Our 14 year old mid-efficiency furnace just stopped working. Next morning it was evident the fan blower motor ceased, and since it was an old DC motor, there was no replacement available quickly and the cost was prohibitive. We decided to call Cozy Comfort Plus after checking top-rated Home Stars suppliers in our area. A representative came within the hour and after making a detailed presentation we decided to purchase a high efficiency Lennox furnace 70000 BTU. Two space heaters were given at no charge on loan until installation was completed on Tuesday. A month later we are very satisfied with all aspects of our furnace purchase including product efficiency and effectiveness, courteous service and professional installation.
Answer from pro:
It is my pleasure to have you as a client. Your review it's much appreciated. This comment will deffinetly help others to find a good contractor and help us also to be recognized better. Best regards, From all of us at Cozy Comfort Plus
Reply created 11 Mar 2016
Review from Customer of Cozy Comfort Plus
Rating: 5 out of 5
Review left on 8 Mar 2016
Furnace, a/C, fireplace
Great company to work with, friendly, knowledgable, professional, clean. They went above our expectation from sales to installation, service was absolutely clean with good explanation. I recommend this company to everyone. They are definitely care for their after service.
Answer from pro:
It is our pleasure to have you as our client. Your recommendation will make people to choose a right company for their homes. We thank you very much for the nice comment.. Best regards, Management
Reply created 9 Mar 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Mar 2016
Great service
I got a a gas stove/fireplace from them, they had a large variety. Brian the manager was a great help and helped us in choosing the right one. The installation was quick and one time, the did a very clean, good job. Brain has always been handy and ready to answer any questions we have. This is a great company and I would highly recommend them to everyone. Thanks cozy comfort!
Answer from pro:
Hi Firoozeh, Thank you for your review and recommendation. It's our pleasure to have you and the rest of your family including your parents and sister as our client and repeat businesses that you have been giving us in the past years. Best Regards, Brian
Reply created 7 Mar 2016