Enercare Home Services reviews (4662)

I had excellent service by the electrician sent by Enercare. He was professional, courteous, thorough, with excellent communication skills. Given a list of multiple small jobs, he went through them one by one. He even checked the smoke detectors on his own, offering advice about safety and products. As the work took too long, he booked another appointment and came back to finish the job.

I have had to deal with an Enercare contract for over 5 years, as have many where I live. It is at times comical how consistently we have collectively experienced such poor customer service. My issues include: unprofessional service (leaving mistakes, a mess after work completed, untrained individuals, damage to my wall that they will not fix, dragging muddy shoes through my house), erroneous charges that take multiple calls and hours to have fixed, constantly being hung up on or 'hold' by Enercare agents when support is needed, lack of follow through (i.e. "Someone will call you back in 48 hours" - never happens), conflicting information between technicians and service reps. I had one Technician once that was literally on a phone call being guided on what to do and didnt know the basic difference between parts that even I know as a lay person with ZERO HVAC background - unsurprisingly - the issue was not resolved. Another time I had to call Enercare 4 times to have a mistake fixed (each time a representative was supposed to call me back within 48 hours - it took 3 weeks to get service). Another time an electrician was needed, and confirmed to be booked - a licensed electrician is not who was sent. They also tried to sell me products that were ill suited for my space - thankfully, my own research and knowing they cannot be trusted allowed me to make informed decisions. They are NOT experts sent to support customer needs - they are simply their for their own sale. If you must use Enercare, document, document, document, document. Take pictures, ask questions and do not sign work releases until you have carefully inspected the work yourself.

My A/C was not cooling sufficiently during recent heat wave. I booked appointment online, next day we were back to normal.

Run away from this company. It was all smooth sailing with this business until you need something. They accidently cancelled my plan which resulted me getting billed for more than 600 dollars. After I called in and talked with one of the reps, he admitted that it was an Enercare mistake and said they would not charge me for it, but guess what I still got charged. Now they are saying it would take 1-2 months for them to escalate the situation and decide if I can get my money back. Oh btw, you get disconnected if the reps are in a bad mood

It is the worst company, I called today to fix my account, I waited 1 hour and 10 minutes to fix my problem, nobody knows, they transferred my call from one agent to another, I talked to 5 agents and with each one I had to tell the story again, in the end, I spoke to a supervisor who showed me attitude and He was mentioning that I can solve my problem by myself, No wonder the agents did not know, because even supervisor did not have an idea, please be aware they are not good at all, everybody should cancel this company and not even bother to check with them

I admit im too trusting. I was pressured into signing a contract and was made to believe everything was on sale for a limited time and that it was a great deal and i was making the right choice. Once I realized what I signed up for - two years later and thousands in interest paid, I had no choice but to buy out my furnace and watertank otherwise I would have been on the hook for the cost an over inflated furnace and water tank, AND multiply that cost by two because this is what i would have paid in interest. Buyer beware the sales person will not give you all the information you need. Maybe I'm just too trusting but shame on you enercare. I can just imagine what you done to easy targets like me or seniors. Buy your equipment yourself, if you can't afford get a loan, it will save you a ton of money. I will never deal with this company again!

Was not told that tankless water heater reduces water pressure. I have tried to complain 3 times asking for an explanation as to why I was not told this, and corrective action.

Totally ripped off by Enecare never go on a monthly plan with Enecare. Just buy whatever you want. Otherwise youre paying $10,000 for a $2000 furnace and talking to Enecare is just ridiculous. I called Enecare today spent one hour and 58 minutes on the phone talking to seven different people and still never got a resolution on being able to pay the bill since Enecare took over from Embridge.

I called in to check the hot water temperature in the house as it was low. Russell the tech, was pleasant and identified the issue right away and he fixed the problem. He was courtious and checked all the taps in the house and the water temperature before he left the house. This is what is known as customer-centred service. Thank you, Russ.

They were prompt, professional, and courteous. The new water heater was installed and the old one removed, no damage. They explained everthing and it is working well.