Enercare Home Services

Rating: 4 out of 5

Enercare Home Services reviews (4662)

  • Review from Customer of Enercare Home Services
    Rating: 0 out of 5
    Review left on 11 Jan 2017

    home cooling plan

    We have already posted a complaint on this website regarding ennercare.Still nothing has been resolved nor have we had a response from this company.It is clear to myself and my husband that this company could care less.We are 3 months into this process and are beyond frustated!The last conversation i had with ennercare they were going to send an email to us.As usual they did'nt!We have been passed around from person to person to person probably talked to a dozen and still nothing is resolved.Considering legal action.

    Answer from pro:

    I'm very sorry to hear that you are having this experience. Please email me at support@enercare.ca with your account details, including address and phone number, so that I can forward this to our escalations team. Thank you.

    Reply created 12 Jan 2017
  • Review from LJ
    Rating: 1 out of 5
    Review left on 11 Jan 2017

    Horrible Customer Service and Customer Care !

    Dishonest, unprofessional, aggrumentive reps, completely no response from Customer Service or Customer Care! Complaint filed,since December 05th, 2016 I've made several calls for update but no responses. Not willing to honor a price plan given by customer rep...... Waiting on call recording which has been way more then 6 weeks now. DISGUSTING SERVICE! Member since 2012. No loyalty to customer.

    Answer from pro:

    Hi LJ- This is very disappointing to hear. Please email me at support@enercare.ca with your account details, including address and phone number, so that I can forward your note to our escalations team. Thank you.

    Reply created 12 Jan 2017
  • Review from Customer of Enercare Home Services
    Rating: 5 out of 5
    Review left on 10 Jan 2017

    Toilet installation, inspection of existing pipework.

    This was the 2nd time this Enercare plumber took care of a toilet in my house. He retrofitted an old toilet and it works better now than new. The second time, he replaced a toilet that was not flushing with a large tank-capacity toilet and everything is flushing well again. Great work both times.

    Answer from pro:

    That's so great to hear! Thanks so much for sharing.

    Reply created 12 Jan 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 10 Jan 2017

    Maintenance plan

    I took the furnace maintenance plan - they sent a teck out quicky - and then tAggd my furnace for some venting pipe not up to csa approved ! Furnace is 10 years old ! Like they really need work - so this is their way to getting business!! Don't use them - I have rental homes and I used one with them and hit this mess on my heAd !!! Direct energy has the other Abd no issues -- funny enough they are both installed by the same company - Compass!!! One is tagged and one us not !! Direct energy has no contract !! Enercare has a year contract !' This is totally wrong !!! EnercAre stand up to being fair!!! Totally annoyed at your way of how everyone has handled me!!

    Answer from pro:

    Hi Suanita- Thanks for the feedback. To confirm, Direct Energy and Enercare are the same company. If you require any further assistance, please email me at support@enercare.ca and I'd be happy to assist. Thank you.

    Reply created 12 Jan 2017
  • Review from Lorraine & Paul Fletcher
    Rating: 5 out of 5
    Review left on 10 Jan 2017

    Furnace maintenance

    Making an appointment was very easy and I got the day and time I wanted. The serviceman was polite and friendly. He put covers on his shoes to protect the floors from getting dirty. When he was finished he explained what he checked for and if he found any problems.

    Answer from pro:

    Thanks for sharing Lorraine!

    Reply created 12 Jan 2017
  • Review from Customer of Enercare Home Services
    Rating: 0 out of 5
    Review left on 10 Jan 2017

    Furnace repair.

    December 10, 2016, ENERCARE send a technician to repair my furnace. their technician could not do the job, but offer me to sell a new furnace. I call another company and they repaired it. costing me a total of $ 734.50. which I am asking them to be reimburse. case # 25754983
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 10 Jan 2017

    HORRENDOUS CUSTOMER SERVICE

    I paid my bill online 3 days before it was due and my power was still disconnected due to 'processing' time. When I called to restore my power for the clear mistake, I was hit with a FOUR HUNDRED DOLLAR fee to turn my power on, (my bills are typically $65) The woman I was dealing with held an aggressive and demeaning tone with me for the duration of the call and upon asking for a supervisor or manager politely, she claimed that the supervisor had piles of work to do and reconnecting to a superior would could take 25-48 hours! ALL WITHOUT POWER. Basically holding me for ransom with. I power to cook, study or stay warm until I paid a $400 c charge (My whole months rent) I am ashamed of your company and if I had options I definitely wouldn't be choosing you!
  • Review from Customer of Enercare Home Services
    Rating: 5 out of 5
    Review left on 9 Jan 2017

    Installation of Tankless Water Heater - great experience

    The Enercare installers were very professional from the moment they stepped into my house. I had a hot water tank rental unit which leaked. I called Enercare and the earliest they could send someone was the following day. The technician came at the time he was scheduled to come, assessed the situation and provided an estimate for a tankless hot water heater. The following day, 2 technicians came to install the unit and the work was done during the day. They were very professional, kept me uptodate with the status of the installation, was very respectful of our house by taking off their boots and walking outside when they could to avoid making a mess with their footprints ... the work was done when it was snowing a lot. Overall, I am very happy and satisfied with the work they did. I would highly recommend them to family and friends.

    Answer from pro:

    Thanks so much for sharing!

    Reply created 10 Jan 2017
  • Review from Customer of Enercare Home Services
    Rating: 0 out of 5
    Review left on 9 Jan 2017

    Heating Plan

    DO NOT SIGN UP for the ENERCARE protection plans. As stated from a previous persons comments. I cancelled the heating plan and now have to pay out the remaining 8 months of the contract. I understand it is a 1yr contract, but NOWHERE do they tell you of the penalty to cancel.

    Answer from pro:

    Hi there- Please refer to the Terms and Conditions of your contract for more information regarding cancellation details. Thank you.

    Reply created 11 Jan 2017
  • Review from Customer of Enercare Home Services
    Rating: 5 out of 5
    Review left on 9 Jan 2017

    Furnace Maintenance

    A reasonable service. Customer service reps and technicians are professional, courteous and capable. One area of improvement: Cost of the service should be brought down. Will recommend to friends and family.

    Answer from pro:

    Thanks so much for sharing!

    Reply created 11 Jan 2017
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