Enercare Home Services reviews (4662)

I called to cancel my service contract and they couldn't do it in advance and I paid an additional $600 for service I didn't use. Their cancellation fees are unfair. Customer service agent hardly spoke English and kept talking over me. Pretty unfair that there's no option to not auto renew. I guess that's how larger Shady companies make their money.

ABSOLUTELY THE WORST. STAY AWAY! Customer Support promised the moon when signing up to fix my furnace back in November. Tech arrived and were extremely rude from the very beginning--extremely disgruntled guy. Said their own customer support people were morons and i should never believe them. Ridiculous. He was definitely not the type of guy that should be representing this company. Tech decided he didn't want to work on the furnace because it was late. then he left without trying to get it going or even diagnosing the problem. Said i would still be charged for the call!!!! I spent the next morning cancelling the plan with them. Called an independent contractor the next day and he got it going in 15 minutes. replaced a $20 sensor. It's been working find for a couple months now with no issues. DON"T SIGN UP WITH THESE PEOPLE. STAY AWAY. YOU"VE BEEN WARNED

From the moment I called your customer service line to the time when the technician arrived your service was top notch. Polite, professional, helpful and "nice!" The agents didn't act snooty on the phone or like you were bothering them, they were friendly and helpful. Exactly what customers are looking for!

I had made an appointment for the routine 1 free checkup (under the plan) of my well maintained furnace for 5th Dec between 10am & 2pm. An email with case 255xxx confirmed the appointment. The technician came & cleaned the unit. I was at home & no parts were replaced. However, when I received the next bill, there is an additional amount of $111.87 FOR "HOME VISIT". On following up with billing, I was told the 'Filter' was replaced. With 3 seniors at home I replace the filters & humidifiers pads diligently & I know for sure NO filter or anything else was changed with my knowledge or approval. I have been taken advantage of. In my past 6 years with HomeStars, this is the first time I ever had to give a rating of less than 5.

Let me say that customer service is rude and have no clue what they are doing! Friday- no hot water. Called and had no help, made appointment for saturday. had to rush back from Bancroft to meet tech who left message cancelled till sunday from 9-1pm. calleed to confirm appointment and asured that someone will call me....NO CALL! Sundday morning, waited and waited. no one called or showed up. i called in again and was told my appointment was cancelled bc they need to swap tanks. one person told me that its 2002 old and another told me its fine , 2005 tank. now i have to wait till monday morning 9-1 again. i cant take day off waiting! i make sure i pay them on time but they really dont care from their end. not to mention i have 3 kids, 9, 5 and 9 months old. no hot water! enercare is the worst company to deal with if you need help. completely unreliable and have no heart! look else where!

I'm sitting on hold after speaking with supervisor who is completely incompetent! agents are extremely rude and ignorant. save your money get your own because they are not there for you 24hr! Friday came home from work, husband contractor and I'm a painter. we have 2 young kids and have no hot water in the winter. we called and had no help, no time or date for appointment. husband called and had appointment made for Saturday between 8pm to midnight because we had appointment in Bancroft. We rushed back to meet them and found a message on answering service rescheduled for sunday morning from 9am-1pm. we work two jobs and now we can't get to our other job because they just don't care! not them without hot water, they really just don't give a dam! my tanks are 2004, old! why is their system so fked up! shouldn't they tell me that THEIR tank should be changed at some point? why do we have to wait till it breaks down? please find another company! you don't want to be put in this situation

maintenance man arrived for schedule furnace cleaning but instead within 10 minutes red tagged my furnace falsely and wanted to sell new furnace - 2nd serviceman arrived to confirm furnace OK then turned furnace back on - outside temp -15

Prompt Service - from call to technician coming to service the equipment. The appointment was very easily set up via phone. The technician cam on time and efficiently serviced the heater.

A local licensed contractor issued a Safety Hazard Red Tag for the Water tank which is rented from Enercare in late December 2016. The contractor told me that he will cancel the Red Tag if a new water tank with new venting pipe that meet current safety code is installed. So, I called Enercare to replace the Water tank on Jan 06, 2017. The customer support personnel from Enercare said they will send someone over to check if it is indeed need to be replaced. On Jan 09, 2017, one guy from Enercare came and did the inspection and determined that a new water tank was not required and nothing should be done. At the same time, the guy issued me a bill that will charges me $99 plus HST, and told me another $49 dollars will be charged if I want the Red Tag to be cleared. It was a shock to me, not only they don't want to replace the water tank, but also charges me for the inspection. First of all, I didn't ask Enercare to send someone to do the inspection, what I had asked was to have the old Water tank to be replaced so that it will meet the safety standard. Secondly, the Enercare customer support never mentioned that there will be a charge to me for their guys coming doing the inspection. Thirdly, Enercare inspects your own property (Water tank is rented from Enercare), why do you charge your customer for this action? After that, I called the Enercare Billing department, and opened a case with them. The next day, I got a call from Enercare told me the charge is valid, because Enercare only owns the Water Tank, not the venting pipe. I was totally lost at that time, because it was installed by the Direct Etime the technician was installing the water tank. I hope the support was kidding with me. At the end of the conversation, the customer support told me that the bill was not charged to my account yet, and let me call them back when I am charged in the next bill statement. lets wait and see. Enercare, please really cares about your customers, don't force us moving to other company.

The plumber obviously disliked his job. Surly from the minute he came in the door. Disgusted that I had no outlet in the bathroom and had to dig around in his pail for an extension cord. He left a big hunk of debris from the shower drain in a Kleenex on the shower's edge for me to dispose of because he didn't know where the garbage can was....yet he used the one in the second bathroom he fixed. Couldn't he have put the debris from the first unclogged drain in there, also? Creep.