Enercare Home Services reviews (4662)

had hot water tank installed since then has been tagged 2 times and shut off once due to poor install and 6 code violations. poor customer service and communication is very bad.

Getting an appointment was quick and easy. Called and got a slot for a couple hours after my call! The tech sent out was great. Explained everything well and did a good job fixing my furnace.

We bought the Maintenance Protection Plan on Oct/2014. Same month, we received the maintenance for our furnace, but not the air conditioner. In August I called to schedule the maintenance of the air conditioner and the agent over the phone said that I will have to pay for this service, because I already receive it over the year. I explained the agent we did not received the service, but he was firm in his position. So, we finished paying for a complete one year for an annual maintenance plan that we never received. I called in November to complain and request a refund. After many calls back and forward, I received a called from a manager who agreed to refund to us $150 in two payments. When the bill came, there was only $12 refunded. When I called to complain, they said that they reviewed our case, and it was a mistake “another mistake”, that they only can refund the time of period when the claim was done. They totally ignore previous adj. agreement and just changed their mind. Nobody call me to notify me. I open again my original claim that I thought was resolved. They stayed in their position that this it. They did not care about if they provided the service or not. They only care about billing you. After so much frustration, I cancelled all my services. In today’s bill, I was still billed for the Total Protection Plan. I called to request a service for my drain, and the agent over the phone said that my Plan was cancelled. Again, another mistake, they billed me for a cancelled Plan, I paid for it, but they will not provide the service. The agent said they will make a partial refund in the next bill (Probably $2). You are totally in their hands. There is no care about service provided and billing. Many Many mistakes. You, the client, is the one who suffer and pay for it.

in one weekend, our protection plan paid for itself...thank you! a routine maintenance check (included with the plan) revealed a faulty vent fan (motor?) with worn down ball bearings. the assessment was Saturday, they fixed it sunday. all parts & labour included. he arrived within the scheduled window, was courteous, kind, respectful. he clearly explained the process and parts (and the cost, if we didn't have the plan would've been ~$700). the area was clean, the furnace now works without the noise...what more could we ask for? well done.

I had a plumbing protection plan on my account with a promotional offer and was paying $11.28 per month with taxes. We were happy with the plan and thought of enquiring about other protection plan. My wife called enercare and customer rep told her about full protection plan with furnace, heating and plumbing. She suggested to opt for the account and confirmed/assured that we can opt out of the full protection plan within 10 days and nothing incremental will be charged than what we were already paying for plaumbing. Based on rep's assurance she gave go ahead for the full protection plan which got added to our account although in less than 10 days she called in to cancel the full protection plan and revert back to our old plumbing plan. Now we've received two monthly bill, one for full protection plan and second for the plumbing plan and amount in the plumbing plan is $16.94 plus tax. We never asked to cancel our plumbing plan and now we're being charged extra for the mishap that agent made. When we called to cancel the full protection plan, instead of reverting back to our original subscribed promotional plumbing plan why did agent added the new plumbing plan which has a higher monthly payment? When the agent was making the sale of full protection plan, why they did not disclosed that by doing so you may end up losing your existing promotional plumbing plan. I called in customer care but the customer rep kept arguing about it and did not resolved the issue. I am very disappointed with this customer service and would like to warn everyone to think many times before opting for any service as it might jeopardize your existing plan.

I bought a water heater from Direct Energy/now Enercare back on Feb 7 2015. I was also supposed to receive a rebate of $200 in the form a credit card. I made numerous calls to the office. It is almost a year now and they have yet to fulfill this without a hitch. I have been given the run around. The last report was they have mailed the cheque on Oct 29 2015. No cheque yet. Totally disgusted.

Be very careful when getting a heating protection plan with Enercare. My complaint is not about the plan itself its about Enercares tactics; I scheduled my annual cleaning, the technician came and began to state my furnace room was not up to code as it vented to a room. I explained the room is not a bedroom and the basement is vacant. The technician called his office, spoke in another language I could not understand then at the urging of the person on the phone proceeded to write me up an infraction that said if I do not fix the issue my gas will be shut off. Shortly after Enbridge gas received a notice from Enercare (yes they reported me). I complied by venting to a room right beside the other one and got a gas tech to sign off. The gas tech told me they guy from Enercare was just being a jerk, the issue wasn't dangerous/hazardous and in the industry that's what Enercare is known for doing- they write you up for something so that homeowners can go through them for the repairs and they get the $$. I thought I was getting a furnace cleaning and got a $1500 unnecessary repair. Beware!

Prompt courteous service. Maintenance service reminder was prompted by Enercare e-mail. Appointment was easily set up, confirmation message was forwarded ahead of visit. Technicians did the expected AND more by pro-actively recommending and executing preventive service to reduce risk and improving performance. Every one I spoke with at the company was above the norm in customer service focus. In this day of 'getting the job done', Client facing staff were exceptional in showing they were customer centric. If this is typical, this is an out of the ordinary Company!

I pay for the maintenance plans (they constantly miss obvious stuff). I also pay for a hot water tank rental, which has required service for the same problem problem a total of three times so far. The technicians rarely show up and if they do, they miss the four hour window.

In Dec/2015 We had a new furnace, humidifier and A/C installed at our home and we were so pleased at how careful and thorough the Service techs were during the installation. Having to endure working in a tight space certainly put these chaps at a disadvantage, but they endured and did a fantastic job! Not only did they remove the old equipment but also managed to not only do a great job of installing the new appliances but they went above and beyond by installing a new vent into the back half or our finished rec room at no charge!! I cannot say enough good things about this company and would certainly recommend Enercare to anyone ! Well done!!