Dr Green Lawn Care Services reviews (1265)

I received a cold call from Dr Green Lawn Care in the fall offering a special deal. If I took a couple of services which I had to pay for, I would get $50 off services for the next year. I was to get aeration and fertilizing. I don't know if they fertilized, but the aeration, based on the number of plugs was to about a 3x3 area on my lawn. Based upon that experience, I wasn't going to take their service for the next year, giving up the $50, but they called and convinced me to take the service, including re-doing the aeration. For the weed control, I might have seen no more that 5 blackened dead weeds on my lawn for the whole summer which showed me that they barely sprayed if at all. Twice, they came to spray when it was raining. I didn't see any results from fertilization either. The only way that I knew that they came was when they stuck their sign on my lawn. Everytime that they came, they opened my backyard gate and didn't close it. We let our dog into the back yard everyday. This meant that our dog would wonder off on it's own. I called to complain and cancel the service. It is next to impossible to cancel their service as the person who answers the phone tells you that they can't do it and refers you to someone who promises you everything to not cancel the service. They promised to close my backyard gate by putting a special note on my account to do so - they have never closed my gate. The bottom line is that if I applied weed and feed on my own twice during the season, I would have gotten better results with my lawn without any of the aggrevation of dealing with Dr Green. After that summer, I thought that I was done with dealing with them. they showed up the next spring and stuck their sign on my lawn and left a bill. I called and got their same runaround to someone trying to convince me continue their service. Their policy is to keep on showing up to do their program even if you don't ask for it. After having to listen to them trying to convince me to keep using their service, they finally agreed to cancel. They told me that they would cancel everything (including the bill for the supposed service that I didn't ask for). I still get emails and phone calls for that bill. The amount keeps increasing with service charges. BTW, when they call now, they are rude. Well, at least, I don't have to go and close my backyard gate anymore after seeing their sign on my front lawn.

The "flate rate" package I was sold in the spring came with a continuing series of extra charges as the season unfolded - and my lawns have NEVER been in as bad shape as they are now at the end of a season of Dr. Green's "care." It's been an expensive and unpleasant lesson learned.

Overall, my experience has been positive. Customer service is responsive to my requests, and the website is easy and saves waiting time on the phone. One comment though- I was not made aware of overseeding as necessary treatment for my lawn until mid summer, when it was too late. It would have been nice to know when I first signed up in April.

Dr. Green is taking real good care of my lawn. Although we had new sod put in 2 years ago it was horrible. Dr. Green staff are courteous and take good care of my lawn. It will take a few years to get my lawn to look great, but in just a short time it has definitely improved. Looking forward to having the best lawn on the street. Thank you all for caring and responding to my questions and concerns quickly.

This is our first year with having Dr. Green as our lawn care specialists. We have been pleased with the service we've received. First and foremost, your prices are the best that we could find!! Secondly, it's important to know that we had just moved into this house and the previous owner's hadn't cancelled their service with their provider. After we enrolled with you, their provider came out and provided the first application. When I called you about it, you easily changed my package to provide another service in lieu of the one you no longer needed to do. All of my dealings with you have been smooth. Another time we received the email from you to let us know you would be out the next business day and you warned us that we wouldn't be able to cut our grass for 2 weeks. Our grass was already super long and needed to be cut that weekend (and of course we didn't have time to do it before you came), so when I called to reschedule, it was also an easy process. So your customer service is great!! As well, we are very happy with our lawn! If we only had time to care for it properly, it would look really good!

For the second year my lawn has now been torn up by animals despite paying for elimination of grubs, etc. Obviously money wasted. Representative contacted was unsympathetic' abrupt and dismissive whilst trying to 'talk over' me. Very disappointing after a number of years of service, of which loyalty obviously has no standing with Dr. Green and this is my last year of socalled 'Very Best Service' and extra bug control programmes.

We recently moved to Calgary and bought a house which had a well kept lawn. The folks from Dr Green came around and offered their services which we purchased. I have never used a lawn care service, but I chose to get their services as I really wanted to keep this lawn looking great (I am not awesome with lawn care).They came around and over applied their product (I am assuming) and caused terrible burn marks in all different patterns in both the front and rear of our home. It was extremely painful just getting someone from Dr Green to come over to look at it. They left us a note saying it was fine and that we hadn't watered. We had watered lots, following and even exceeding all the recommendations they gave us. Since they wouldn't fix the lawn we asked for our money back. They agreed to refund our money. It has been well over 2 months and we still haven't seen any money back. I just talked to them (but again) and the money is supposed to be refunded by next Wednesday at the latest. My wife and I are extremely disappointed and frustrated with Dr Green. We understand that people make mistakes, but please fix them or own up to them and let's move on.

This year I have received a lot of compliments on my lawn. Especially since our neighbours use weed man. The only concern that I have is that I received an email saying that Dr Green would be coming on Sept 4 but it rained. Since then I have not received another email stating when my next visit will be

We so often take the time to voice a complaint but don't bother when we have something good to say. I would like to congratulate your company on a job well done. I am satisfied with your lawn care services and am looking forward to another season of great service.

My opinion of Dr. Green lawn care service couldn't be better. I have recommended you to everyone who asks. I have always found your staff to be helpful, friendly and knowledgeable. In addition, your notification emails to advise of upcoming treatments is appreciated. I am more than satisfied!