Dr Green Lawn Care Services reviews (1265)

Btw, this company is not accredited by BBB. They also have a rating of F. Out of A-F. Because of all the same kinds of problems as many r describing here. They have been investigated, asked to respond and did, but did not resolve the issues not see less complaints. That will teach me for not checking them out before I signed on I guess! I would I encourage anyone who has been taken advantage of by this company to report it. I know I will being doing so!

Very disappointed with their ethics. I paid a couple hundred dollars last summer for their service and I did not need them this year due to some work on our house. They charged my credit card for a service when I told them I did not need it!!! I called and they will not take the charges off. I told them it was unfair for them to charge my credit card and just come to my house when I NO longer needed this service. They keep sending me a bill and they will NOT reverse the charges. Can't believe it!!! I told the owner that I spoke to someone not wanting the services at beginning of the season and she put it on me. Would NEVER recommend this company to anyone.

A disaster from start to finish. Totally unsatisfied and would not recommend this company to my worst enemy, let alone close friends or family. This company bites off more than they can chew; they knock on every door in the city (literally), collect as much money as possible, then cannot keep up with the work load and so do not deliver the services paid for. Constant calling and emailing for requests to complete what has been paid for, with failed promises in return. Everyone on my block whom I have discussed this with is very unhappy and I believe they will all be cancelling just like I did. My two suggestions: Do not sign up if you haven't already, and get a cancellation confirmation number when you've had enough.

I bought a package for two years service last fall from a girl canvassing our neighbourhood. She told me I can phone and order spot treatment any time if there is a problem. So far I had been very disappointed with their services. They started anything very late, My yard was never rid of weeds, I called three times asking for spot treatments, and never once got it. They kept saying "you previous service was done on this day and your next is due on that day, and you will be put on priority...". I left their little plastic sign on my lawn just to shame them.

I had hired Dr. Green Services to maintain my lawn for 2013. At the end of one year contract they raised their service fees by 30%. When I surveyed market for similar services, I found their competitors offering same service at half the price. I decided to swtich , However, when I tried to contact customer service department at Dr. Green, I did not get through. (several times). Eventually, when I got through, the representative would say he/she can not cancel services, however, will put a note in system and cancel services or have some one call. It never happened. I got busy and did not had time to follow up. However, they showed up one day in 2014 spring and treated my lawn . No one was at home that day. Neither they had informed via email ( as per previous contract obligation they are required to inform via email). Upon recieving treatment information, call them again and told them did not want their services. However, customer service agent would still keep arguing, Eventually had to tell them that we did not want services as we plan to remodel our front yard and back yard. Then only they took us out of their service list. Now they are harassing us and calling us every few days to pay for their first service which I did not ask for or wanted. There is no option for cancelling services online using their website ( which is required now a days as better buisness practice, if they are offering online registration for their services) Want to share with others to let them know that be careful before you sign up online for their services

Last summer 2013 we have signed up for the lawn treatment, and provided the company with 3 post-dated cheques. We have made a note this service was only required for that season. At the end of the season I did try to call Dr. Green Services to cancel the service for the next year, but it was extremely hard to get someone on the phone. I've finally succeeded in reaching someone in February, and just advised we wanted to discontinue their services. I had no idea I was supposed to require a confirmation number for this cancellation notice! This spring of 2014, their company rep called us to advise they were scheduling some services in our area and wanted to book it for us, too. I advised we were not interested to continue this service and the guy agreed. There were also other door-to-door representatives a couple of weeks later that tried to sign me up, but I've reiterated we did not want to. So, in May 2014 I came home to discover a bill hanging on my door handle for some service completed on our lawn. This is weird, as the company used to notify me beforehand to advise of the upcoming service. Well, not this time, since if I had received it I would've contacted them to stop it. So, I called the company immediately telling them the whole story of my attempts to stop the services with Dr. Green, and the representative on the line said they had no record of my calls to them, and also "was surprised" I had not been notified of the service. I have also mentioned to the representative that I would not pay for this bill as I simply had no budget to pay for the bill, as I was staying home on a mat.leave, our earnings have dropped, and literally I was struggling to feed my kids, and that was the whole reason why I didn't want the lawn care for this season. The rep seemed to be convinced, and she even provided me with the cancellation confirmation number. Since then I had to have phone conversations two more times with different customer service representatives where I had to repeat all the story over and over again. They all seemed to be satisfied with it, and I have not heard from the company for a while, till I received a statement in my mailbox, which not only included the "outstanding" amount but also interest on it for non-payment. They have as well sent the same statement to my e-mail. This is just a very sneaky and dirty way of conducting business, Dr. Green! Really, I had much more things to do rather than wasting my time on the phone trying to get someone or cancelling the service. Why did I even bother to do that since nobody listens, and when I think everything is settled you attack me with even higher amounts to be paid?

Booked the full season service including aerating backing in May 2014. First service visit was a full month after payment even after they promised to be out the very next week, failure one. Then they aerated my yard 2 weeks after that, failure two because that should have been done right away. A service person came by the house this morning for weed control and spot sprayed only a couple of spots on my lawn, totally forgot the entire side of the house or the front of the house and then broke the latch on my gate when he yanked the spray hose. I have a small dog as well and an open gate would have been a lost dog. All occasions had been witnessed by my wife. He was just about to leave today when he was confronted with the broken gate and lack of completing the lawn and suggested he had a screwdriver to in the truck that might work but didn't appologize nor go back and finish spot weeding. So my wife told him to just leave now. Failure three and four. NOW I'm told I can cancel the rest of the service but with no compensation at all. Failure Five. I will be contacting everyone I know not to use this service as well as the Better Business Service. HORRIBLE SERVICE PERIOD. What ever happened to customer service or common sense?

Just read reviews for Dr. Green Lawn Service. Wish I had read them before I hired them! I had them last year and they seemed sort of OK, so thought I would try them again. They did weed control and did some damage to some new shrubs we had put in. I gave them a second chance this year. Big mistake. Again, when they did weed control they did serious damage to numerous shrubs and flowers. They sprayed with complete abandon and this after I specifically asked the operator to be careful. He had no idea how to control his spray trajectories. I complained and it took 2 weeks to send out an inspector. I asked to have my contract cancelled and to be given a complete refund. He had no authority to do anything. @ weeks later, after another phone call from me, a 2nd inspector came out. He was told to phone for an appointment and go through the yard with me. No phone call. Inspection done without me present. He left a note acknowledging the damage, likely due to wind blowing. Hope the plants recover; if not call back. There was no mention of my request for cancellation and refund. I will never have these people back because they have poorly trained, careless operators and customer service is arrogant and unresponsive to client concerns. STAY AWAY FROM THESE PEOPLE!

I put a deposit down for summer lawn treatments last year, and Dr. Green has yet to show up at my home. I called in early June and was told someone would come in 10 days. Then I emailed and waited 6 days for a response, which was that they would contact the "production department" to see when they could get to my house. Then I called last week and was told someone would come to my house by July 7th at the latest. Then I called today and was told he would look into it and call me back right away. Marketing 101 would say that they would do themselves a favour to turn some work away that they can't actually handle, but I guess no one in the company took Marketing 101. If you expect nothing from these guys, they may meet your expectations.

Very poor service. Paid last year 2013 for 6 treatments and I think they came out once (left lawn care instructions but can't tell if they did anything) and now it's July 2014. Sales person told me that I was buying a weed control package and this would take care of my weeds. Now my lawn has almost more weeds then grass it seems front and back. Do not use this service. They make you pay upfront and give you nothing in return.