Dr Green Lawn Care Services reviews (1265)

This company is a joke. They did nothing but make our lawn worse. They didn't cancel when I asked them to cancel, and then they charged me a $75 cancellation fee. NOT WORTH IT!!

PLEASE SOMEONE HELP ME! How do you get past the call centre to complain? I sat on my porch and watched the company Dr. Green NOT do the service (Weed Control) and then they proceeded to put the bill in my mail box. Try to complain? The call centre is NO HELP, yes, please shoot me now. DO NOT USE THIS COMPANY!!

PLEASE, PLEASE, PLEASE do not do business with this company. They are still trying to invoice me for service that was done on a home I sold. I prepaid for 1 year after receiving a soliciting phone call. Service was fair at most. Later, I spoke to a sales rep and even sent an email cancelling my service. (Which I wasn't aware of this stupid policy anyways.....was not explained during the soliciting phone call!!!!!) Still, they came out to the property, serviced twice untill the new owners called me to complain. To this day, they continue to invoice monthly with Late fees and interest charges. Have called 4 times to their cutomer service reps (Which are rude and inexperienced) to speak with a supervisor or manager but no one will call me back. they offered to spilit the charges which shouldnt have occured anyways. A wonder how they are still in business. RUN!!!!!

This is the worst excuse for lawn service I have ever seen! The first two applications were as stated on the card they leave at the end of the visit. The fouth time out the guy pulled up in his van.... looked around my front yard.... jumped back in his van... filled out the customer card, saying he treated the yard with iron, and weed control..... Never happened!!! I try to call the office when I am free at work during normal business hours, and no one answers the phone.... then on Sat. I call the 1800 465 2934 and still no one available! I even called the 1877 374 7336 number still no one available. This kind of availability of any kind of business, even more so; a service business is not acceptable!!!! If they come knocking on your door, I would suggest u slam the door in their face, and lock every lock on the door, and turn your alarm system on!!! HORRIBLE COMPANY!!!!!

I would rather be hit over the head with a sledgehammer than be with this company, at least the headache wouldn't last as long. If you agree to pay half for a service as I did and settle the bill (agreed upon because backyard wasn't done), the bill isn't actually settled. Even if you have the name of the person who "took care of it" and the four digit number to provide proof it was cancelled u still receive a call for the balance at 7 at night (when they are closed). When you ask for a manager to deal with it you don't get one, and are sent to customer service to take you through the ringer again. Luckily I documented all of the calls, who I talked to, and on the fifth employee, on August 8th (cancelled on June 24th), he said his manager would deal with it and I received a personal letter 10 minutes later saying my balance was closed. This was all $30. I have learned my lesson, research any company that looks for business door-to-door because my summer has been negativity impacted by harassment and unprofessional business practices. I hope this helps someone!

I signed up for 1 year of service. It was crap, I had more weeds at the end of the year than when they started. I paid for over seeding and a month later they said I need to over seed lol. At the end of the year they did an unwanted service I canceled their service, then they came again in the spring and did another unwanted service. Now they call everyday. I have contacted a lawyer and I will be going after them. Do not use at any cost!!!!

My experience with Dr. Green is simply we paid for one summer of fertilizer maintenance. Our lawn looked the same at the end of the summer. We sold our home last Spring. Someone from Dr. Green called us to ask us if we wanted to continue our service for the summer of 2014. I said actually no because we no longer own the property. Two weeks later a received another phone call asking the same question. I mentioned how I had received two calls now and we do not own the property any more. The last lady said she would take care of the problem. Two months later we received a statement saying that we owed they over $100 for two applications they made to our former property! When I called they told me they would take $50 off our bill but they would not remove the entire amount because we were supposed to call them. It apparently it wasn't enough for me to tell them we did not want the service any more if they called me!!!!!

On June 3, 2014 I ordered their top tier package which included multiple fertilizer treatments, seeding, etc. The package was worth about $260. On June 4, 2014 I had to call and cancel, I was assured I would get the full refund. It's is now August 6, 2014 and still no refund. I have called multiple times, spoke to 3 different people and it's always one excuse on another. I was given promises of call backs and emails which I haven't received. It's been over 2 months and still no refund and furthermore the people they have enlisted to help....don't seem to do that. For such a big company, they have been pathetic in dealing with my matter. As a last resort I am now pasting negative reviews everywhere I can....my be this will make them realize.

STAY AWAY FROM THIS COMPANY!!! After repeated attempts to cancel my service, they still call and email to confirm the next scheduled visit. Just spend the money and do your lawn yourself. Here is the email I sent them to hopefully get it through their heads that I want them gone! "I just received another service scheduling via email even after repeated phone calls, emails and and more phone calls and emails cancelling my service before the 2014 season. I do not understand why Dr. Green cannot get it together to communicate with the different sections of their business. I DO NOT WANT ANYMORE CONTACT WITH DR. GREEN! If I get one more notification by email or one more phone call, I will be contacting the Better Business Bureau and file a notice of complaint and harassment. I have had enough. The email I received today (July 28, 2014) mentioned that my next service will happen on the next business day, weather permitting. If I find any evidence of Dr. Green visiting my property and completing any lawn services, you will be hearing from my lawyer! NO MORE!" Do not stop fighting their shoddy business practices!

I'm seeing a very familiar trend of reviews for Dr. Green to my story for the 2013 year. My wife and I decided we would try a lawn care provider for one year to see if it would help improve our lawn. Things sounded good from the onset and we were promised within 6 weeks fro our first treatment. we paid for the entire year to receive Dr. greens special. After week 6 I called to ask what was happening and was told due to the rain the guys were running behind would be around the following week, seemed reasonable. I called after week 7 to ask again where they were and again was told they would be there within the week. At week 8 I called to ask for my money back because I could have done the work myself in this time. I was told by customer service they were unable to refund my money, I asked why they had done no work. I asked to have the service cancelled and they begged to prove they could do a good job. That very day someone showed up and made a mess in our yard, spreading fertilizer and seed all over the driveway and not cleaning up after. Each subsequent visit was supposed to have either an email or a phone call before hand. Not one of them did. So many of our outdoor plans had to be hurriedly changed. The final visit was them supposedly top dressing the lawn. It looked as though we now had large moles living in our yard with huge mounds of soil piled up. When their rep called in the fall asking if we wanted to extend their service I firmly told him no. he sounded very sad and I assumed that was the last of it. I received two more phone calls from Dr. Green asking for more business. I told them how disgusted I was with the service I had received and for them to stop calling. THEN!! imagine our surprise after returning home from work on may 7th of this year and we found a bill from doctor green in our mail box informing us that they had performed their service in our tiny front yard were unable to access the back yard but charged us 50$ for our trouble. I contacted customer service to ask what was going on. They told me that I had not asked them directly to cancel service and that form my convenience service continues from year to year and that salesmen are unable to cancel service. I asked the girl in what industry do salesmen ask you to buy something and get told no do they get to sell you something anyway? I then asked her to look into my account to the last time I spoke with customer service to see what was said and at that time almost a full year ago. I said no more. WE just recieved a third bill from them and they can suck it.