Drain Rescue Plumbers

Rating: 4.5 out of 5

Drain Rescue Plumbers reviews (769)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 May 2018

    Modifying ktichen sink plumbing

    I recently had a new countertop with an under mount sink installed and this is when Brian from Drain Rescue became essential . He arrived on time and completed the task of modifying the existing plumbing to fit the new and much deeper sink. He triple-checked the connections for leakage and determined that everything was working perfectly. It was a time consuming and difficult job that he handled with the upmost professionalism . I would absolutely use Drain Rescue for my next plumbing project.

    Answer from pro:

    Thanks dear customer for sharing your positive experience with our technician Brian and Drain Rescue. Customer satisfaction is very important to us right from the initial phone call to completion of the job as well as operating in a responsible manner; "above the line." and it seems like Brian has done just that! Thank you for choosing Drain Rescue!

    Reply created 30 May 2018
  • Review from nick
    Rating: 5 out of 5
    Review left on 28 May 2018

    Washer/dryer connection

    Happy that they were able to accommodate me on the same day I called. Plumber came to assist with the installation of my washer/dryer connection, made sure no water was leaking and checked to ensure my pipes were okay. I was really happy that the customer service was excellent, every time I called they picked up and were very friendly. Recommending this company to everyone I know.

    Answer from pro:

    Thanks for writing in, Nick! We always love good word of mouth because it means people are putting their own trustworthiness on the line by standing behind our work. We always try to keep account of those who have recommended us and see to it that they're well taken care of if we see them again!

    Reply created 30 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2018

    Clogged toilet in ensuite and overflowing toilet in powder room

    Unclogged the toilet in the ensuite bathroom and replaced the tap and pump in the other toilet in the powder room

    Answer from pro:

    We are grateful for the review. Thank you for choosing Drain Rescue. It is very rewarding to know that you were so satisfied with the service; glad we could be of assistance.

    Reply created 30 May 2018
  • Review from Customer of Drain Rescue Plumbers
    Rating: 5 out of 5
    Review left on 25 May 2018

    Fast Efficient and Professional Service

    Drain Rescue Mississauga were very responsive and efficient addressing our issues. We came home after several months away to toilets not flushing, taps blocked and sinks leaking. Blair our serviceman was able to quickly assess and provide solutions to our issues and get us back on track that same evening, including obtaining and installing a brand new toilet. We were very relieved and very much appreciated the quick and professional service.

    Answer from pro:

    Thanks dear customer. We are very appreciative of the review. Thank you for taking the time to share this feedback with us. It is nice to know that our efforts were well received and left you a very satisfied customer. Thanks for choosing Drain Rescue Plumbers; we do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 30 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2018

    Clogged drain

    I was very happy as to the speed at which they sent somebody out and how quickly he was able to unclog my basement drain

    Answer from pro:

    Thanks for writing in, dear customer! It's great to hear that you found everything to be taken care of quickly and in an effective manner! Thanks for choosing Drain Rescue, we look forward to being the plumbing and drain service providers you will rely on.

    Reply created 30 May 2018
  • Review from Dina
    Rating: 5 out of 5
    Review left on 23 May 2018

    Bathroom faucet

    The faucet in the main bathroom was leaking and they were able to fix the issue right away. Thank you

    Answer from pro:

    Thanks for the kind words, Dina! Glad to hear that the problem was solved before a potential incident could cause immense damage to your home. Thanks for choosing Drain Rescue for your plumbing and drain repairs!

    Reply created 30 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2018

    Septic pump

    Blair was a very knowledgeable and willing to help in any way to get the job done Nice fellow

    Answer from pro:

    Thanks for the kind words, dear customer! I'm happy to hear about your positive experience and will make sure that the individuals involved with your issue know as well!

    Reply created 30 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 May 2018

    Clay sewer pipes under the front lawn and back flow valve in the basement

    Juan, Peter and the rest of the team were fantastic. The job was dirty and difficult and they did a great job at the end of every day by leaving the job site clean & safe. As the project went forward - additional work had to be done in order for our house to be safe and for the problem to be gone for good. They scheduled the additional work immediately and had all work completed within a few days - we were very impressed! We would recommend Drain Rescue to anyone looking for a reputable & fair company. Thanks again guys - great job!

    Answer from pro:

    Thank you for sharing your positive experience with Drain Rescue and our technician Juan and crew team. We are happy to hear that you received the excellent service that you deserve and that Drain Rescue is always striving for. We would gladly appreciate any recommendations for plumbing/drain services! Thank you for choosing Drain Rescue!

    Reply created 30 May 2018
  • Review from Phil
    Rating: 4 out of 5
    Review left on 21 May 2018

    Plumbing work

    I called drainrescue to fix a collapsed pipe that runs under my front lawn. Plumbing work was done well. Had an issue with some damage to the property related to the job, and after some back and forth with the company, they ultimately came back and made it right / fixed the damage.

    Answer from pro:

    Thank you so much Phill for your feedback about our drain repair service. It is nice to know that we completed the job and met your expectations. Thanks for choosing our company for your plumbing and Drain needs.

    Reply created 30 May 2018
  • Review from Paul Draper
    Rating: 0 out of 5
    Review left on 20 May 2018

    Beware! Make sure you get other quotes.

    I had a blockage in the pipe from my kitchen sink. The guy came to give me a quote and went to the main drain access in the basement. He loosened the cap and when a few drops of water came out he immediately told me I needed a power flush. He then quoted me $1,600 for the power flush. I asked if he could just auger out the kitchen drain and he said he could for another $330 but it wouldn't do any good. I phoned another company and was quoted $680 for the power flush and auguring. Almost $1,000 less!! It turns out I didn't even require the power flush as there was no blockage in the main drain. Beware, beware, beware!

    Answer from pro:

    Thank you Paul for such a feedback that you left for us! It is good to know and BEWARE to DO NOT provide any free of charge services. Our Licensed plumber visited your home free of charge and gave you a professional opinion on a drain issue that you have for a while with your kitchen stuck and trying to fix on your own with handy equipment for an X amount of time. When our plumbing specialist found that your stuck full of water he tried to protect your belonging against flood and damages that it could cause. He was following the policy and establish the pricing based on a company price book after diagnosing the drain problem at your home. We are not providing any pricing without seeing the problem and we call that professionalism and respectful treating of the customer. The same way we are not able to fix a problem over the phone. We are giving a price before to do any job and no matter how long it is gonna take us to fix the problem the price would not change. It is good that you fixed your problem on your own and push the blockage from the stuck to the main drain but it does not mean you treated your drain in a professional way!

    Reply created 23 May 2018