Professional, informative and timely service done cleanly. I needed urgent replacement of my home's water service line because the 90-year-old pipe sprang a leak and was threatening to burst in my basement. My sewer drainpipe was also in bad shape. I had no time to mess around. I called my friend's plumber who knew guys and I also called Drain Works who'd impressed me several years ago.
First guys: cheaper quote, but verbal quote only, poor communication, unclear they were insured or pulling the required permit, no explanations, seemed as if they would just show up and wing it and hope for the best.
Drain Works: more expensive quote, but on-site assessment, written quote, guaranteed price, proper permits, checked before they dug, double-checked the property line location, coached me on managing the City, made sure in advance that the City's turn-off worked, fully insured, fully explained the options and risks, answered all my questions, guaranteed their work in writing, even gave me a freebie tip that saved me money with the City.
If I'd had time to keep searching for more quotes, maybe I would have found another acceptable firm that was cheaper.
But it was clear to me that I could work with Drain Works easily and be confident this major home infrastructure job would get done right and fast. They came when they said they would, worked hard, finished on time and left my place so tidy.
So, lots of praise and no regrets about taking the higher quote.
And part of me suspects that if I'd gone with the "cheaper" first guys, I'd still have an open hole in my front yard or a supply line that didn't meet City standards, or have paid several thousand dollars more due to unexpected problems, with no recourse.
Hire Drain Works if you can.
