Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2008

    Blocked drain

    I really have to say....from the very first call I got to speak to a LIVE person, no recording, thank god. A really gentleman spoke to me, clearly and respectfully...believe me, thats not always the case with contractors. Then 2 service guys show up and had the professionalism to wear slipcovers over their shoes and got to work in minutes. The problem got fixed and I can now shower. It was great that the 2 guys, I think their names were Mike and Eric, left me actually smiling and feeling good.......I don't usually feel that way after spending money. I was really pleased. Thanks guys

    Answer from pro:

    **Thanks Lou** It was a pleasure to read your review. We are happy to know that our efforts were appreciated and left you smiling. Thanks for choosing DrainWorks.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2008

    Plugged Toilet

    100% satisfied customer! Service call was prompt. The Service Technician, Mike Dunn explained in detail the work that would be conducted and the cost up front. He ensured I was absolutely satisfied with the result.

    Answer from pro:

    **Thanks Trona** We appreciate your review. Thank you for taking the time to post it. We are glad to have you as a satisfied customer and we look forward to being your plumbing and drain service providers should you require our services in the future.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2008

    basement drain system, leaking toilet

    The company was very prompt in responding to our call. They did not try to convince us to do more extensive work as other companies had tried. They clearly illustrated what needed to be done to fix the problem. The workmen were potlite and professional. They were very tidy and finshed the jobs within the projected timelines. Drainworks was recommended to us and we will certianly recommend them to others.

    Answer from pro:

    **Thanks Essons** We appreciate your review and are delighted that you noticed the DrainWorks difference compared to the other companies you had over. Thank you for choosing DrainWorks.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2008

    Cleaned out a kitched drain with a bad clog

    Jeremy from DrainWorks may have saved my marriage! We have four teenage boys that shovel food in the sink 10 times a day. This morning as my wife and I were both leaving for work, we discoved the kitchen sink drain had a clog. After a quick game of rock-paper-scissors, which I lost, I started trying the usual techniques to clear the clog. I tried the plunger and drain cleaner without success. a quick call to DrainWorks and Jeremy was over within a couple of hours and had us back in business in time for the boys to work on the next clog.

    Answer from pro:

    **Thanks Gord** Your review was a pleasure to read, thank you for taking the time to post it. We are glad to have been of assistance, and should the next clog require our services, we would be more than happy to hear from you.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2008

    Kitchen sink backed up - snaked line

    Very professional company. They returned my telephone calls promptly, turned up at the appointed time and fixed the problem very quickly. Very polite Service Technician and the area was thoroughly cleaned when the problem was fixed. Will use this company in the future and recommend them to my friends.

    Answer from pro:

    **Thanks Megan** We appreciate your review. Thanks for choosing DrainWorks.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2008

    Replace clay pipe with plastic due to tree root blockage

    DrainWorks provided a full camera inspection of pipes. They digged 5 feet to replace underground clay pipe/drain with plastic. A tree root was found in pipe (I saw it and took a picture.) They were here from 8am-3pm. They provided a topsoil finish and made sure the plants were replanted. They protected the work area with tarps and kept the area clean. I was impressed with the work done and would highly recommend DrainWorks to others facing similar problems. They created 2 clean outs if any future work is considered. They provided a lifetime guarantee for workmanship of new pipe work. Great job!!

    Answer from pro:

    **Thanks Anna** It was a pleasure reading your review and also a pleasure providing you with our services. We look forward to hearing from any of the recommendations you make on our behalf. You are a truly a valued customer within the DrainWorks family and we value your support.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 9 Sep 2008

    Video snaked plumbing issue

    Mike and staff were not only exceptionally proficient in discovering the "root" of the problem (we had roots growing into the pipes and therefore blocking the waterflow), they were incredibly friendly and fair with pricing. The experience with DrainWorks allowed me to breathe again! I'll call them back in the future if need be, that's is for sure! Reilly

    Answer from pro:

    **Thanks Reilly** Such a pleasant review, but such a low score; perhaps it's an error. Nonetheless we appreciate your review. It is our pleasure to have alleviated the stresses of the situation; it’s what we’re here for. Thanks for choosing DrainWorks.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2008

    Main house drain

    We have had occasional drain back up problems due tree roots and had them cleaned in the past. I called in DrainWorks for a camera inspection to clearly identify what was causing the problem. With their camera the technican explained the situation to me and showed on the camera the points in the drain that were a problem. They were prompt, informative with good cleanliness habits and helped with suggest solutions. These included contacting the city as the main problems were not on my property. I would recommend their service to others.

    Answer from pro:

    **Thanks Denis** We are happy to have assisted you during this troubling situation. Thanks for taking the time to post this review, and thank you for choosing DrainWorks.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2008

    Drain installation in basement

    Very professional. Explanations of work to be done easy to understand. Showed up on time, did the work and cleaned up completely when they were finished. Impressed at how tidy they were. The Drainworks website is great and explains everything very clearly. We like talking to a human when we phone.

    Answer from pro:

    **Thanks James** We are thankful for your review and pleased that we impressed you with our services. Thanks for choosing DrainWorks, we look forward to hearing from you again should you require our services.

    Reply created 24 Sep 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2008

    I had my drains snaked out to remove a blockage

    Our drains were clogged and creating a nasty backup in our basement. We phoned Drainworks on Saturday morning and they informed us they could be there Sunday morning at 9 AM. The technician was running a bit late, but was kind enough to call and say he was about an hour behind schedule. I was happy to get no hassle weekend service and appreciated the call about running late. The actual price was what was quoted to us previously on the phone, no extra charges or fees. The technician Matt, was friendly, courteous, knowledgeable and respectful of our home. He answered any questions I had and I really liked the fact that booties were worn over his work boots while he walked through the house and his equipment was similarly covered up. The overall service was quick and painless. He cleaned up his work area nicely and there was no mess left over for us! Overall great service and great experience - would recommend Drainworks to anyone!

    Answer from pro:

    **Thanks Ken** We are happy to read you were very satisfied with our services. Thank you for posting such a glowing review and for considering DrainWorks as your plumbing and drain service providers.

    Reply created 24 Sep 2008
Get in touch