Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2007

    Drain repalcement

    Excellent service from initial phonecall to finished project. Camera inspected all drains, showing the root infestation. Replaced clay drains with PVC pipe. Workers were courteous. Work was completed in less than estimated time. Cleanup after was excellent. Thanks to Armando G.

    Answer from pro:

    Hi Bill, Thanks for the review it was our pleasure to serve you - Terry

    Reply created 21 Mar 2007
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 14 Mar 2007

    Plumbing

    DrainWorks gave me 2 different stories on the phone as to when they were available. The first time (on a Friday) I called they said that they could not do any plumbing work until Tuesday. I called back Monday morning and the plumber arrived there in an hour and a half. The plumber who was very friendly and efficient installed a new bathroom trap for me. I had another plumber in today (independent...not with DrainWorks) to replace something in the kitchen so I asked him how much he would have charged for the same job (I gave him the amount of time the plumber was here and showed him exactly what was done) and he told me what he would have charged (a third the price might I add). When I told him what DW charged me he almost fell over and told me I got ripped off (I kind of figured that). Morale of the story: Get a plumber you know and trust...someone who won't overcharge because they work for a big company.

    Answer from pro:

    Hi Lyn. Thanks for taking the time to provide a review. I'm Terry Cord, founder and President of DrainWorks. As you can see, I take great interest in all opinions shared, even though in this case I have to respond to some of the claims, which seem out of step with what actually happened. You state that the work done was to replace a trap under your bathroom sink. As the invoice - which you signed off in approval in advance of any work states - we also re-piped all piping under the sink as well as change the faucet. That's quite different than what you stated in your review. As for the timing, this business runs on schedules that can easily shift, for some problems are quicker to solve than others. It's our practice to never promise anything to a client that we are not certain we can deliver. On Monday following the weekend, you called again and we had an appointment time available which you took ( an hour and a half after your initial call ). I'll assume that the reason you called us again was that you were simply not able to secure an appointment with anyone else. Therefore, I would say that DrainWorks is the company that came through for you, otherwise we wouldn't have been there. As for your independent plumber and his assessment of our charges, we put everything in writing and we present it clearly for your approval. It's our practice, for we know all too well that talk is cheap. We certainly would not proceed without express signed approval from you, our customer. One more thing you should know about our company is that that unlike almost every company in plumbing, our staff are full time and salaried. They are never paid a commission for any job, and in the plumbing business, this is very rare. We take the time to do every job right and we are extremely efficient. I doubt anyone would be happy if we chose to take more time than necessary and charge less per hour, for that isn't good business and it's why we charge by the job and not by the hour. It keeps things honest. Again, I support everyone's right to share an opinion on our service, but when we feel a review is not accurate, I will try to bring balance and insight to opinions that we feel might confuse or misrepresent the actuality of the situation. Terry

    Reply created 21 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Mar 2007

    Clay pipe replacement from major tree-root damage

    In mid-February of 2007, near disaster was averted, thanks to Drainworks. On Valentine's Day we were greeted with a basment toilet and shower that were backing up. Drainworks was called immediately (I wouldn't call any other company!), and they were there later that morning! Mike and his highly skilled crew showed us the immense tree-root damage to our old clay pipes via their special underground inspection cameras, and suggested how to proceed. At 8:20 am the very next day they were back to solve the problem, digging up our basement concrete and replacing 10 feet of old clay with new PVC pipe. Just as they had done two years ago, when we had the same problem with our pipes (but outside, beneath our driveway), Mike and his crew were nothing short of outstanding. From the initial phone call right to the completion of the job, Drainworks was efficient, professional, courteous and punctual. I give Drainworks my highest recommendation and whole-heartedly suggest anyone with drain/plumbing issues to contact the best plumbing and drain company in the city. Bravo, Drainworks!

    Answer from pro:

    Thank you for the confidence you have in our company! That's what we want all of our customers to experience when they call us. When we are called to deal with an issue we always take our time and make sure you know exactly what is causing your problem and what repairs need to be done and why. That is why our camera inspection is as helpful to us, as it is informative to you. We find that by allowing customers to actually see the problems in their drain lines, it helps them to understand what needs to be done, and that helps them make an INFORMED decision about what repairs to go ahead with. I believe you accurately captured the essence of what we strive to be everyday the best drain company in the city! Thank you for your review Jennifer and we value your business. -Terry

    Reply created 14 Mar 2007
  • Review from kalinka1
    Rating: 4 out of 5
    Review left on 11 Mar 2007

    Drains

    Had a major drain blockage with black water into basement apartment. tried a few numbers from the phonebook. Drainworks answered in person and had a crew out the same day and fixed the immediate problem. Had to dig up basement floor and front lawn. Everything was cleaned up before they left a very proffesional crew and would highly reccomend them. Would have given a higher rating but didn't want it to go to their heads.

    Answer from pro:

    Thank you for your review Noel. I am glad that while you were calling around you got an immediate response on the phone as well as a same day appointment from DrainWorks. We will do whatever needs to be done to alleviate the immediate problems, as well as providing you with options for permanent solutions. We pride ourselves on professionalism and excellence in customer service! Thank you for having the confidence in DrainWorks to feel good about recommending us to others in need of drain repairs. -Terry

    Reply created 14 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2007

    Snaking of Main Drain

    Had a bad experience with our last plumber so did what I never do: clicked on a Google Ad. Drainworks came out within 2 hours and Armando was out in 45 minutes, doorbell to bill. Both guys were courteous and didn't try and oversell anything, they just did what I asked which, when faced with a backing up drain, is all you want. Thanks Drainworks! Should have gone with you the first time.

    Answer from pro:

    Thank you for taking the time to write your review. It is by design that the service you received from Armando was pleasant. The fact that our technicians are full time salary based employees rather than commission-driven temporary employees is why you never feel the pressure of being oversold on work you do not want to do. We may have suggested performing a camera inspection to provide you with a more permanent solution to the problem, but as the homeowner, the decision is yours. This is why all straightforward pricing is presented to you before we begin any work. You are always in control. Thank you again for the review and we look forward to being your first choice next time you have a problem. -Terry

    Reply created 11 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2007

    Drainwork, plugged kitchen sink, and frozen pipes.

    We had not used DrainWorks Plumbing before June 2006, we had a flood in our Basement whilst we were away, and upon return found a complete mess. We called DrainWorks from an ad in the yellow pages, the dispatcher was efficient, and told us he would have a worker at our home within an hour or two. Well I couldn't believe it when Mike showed up with his partner Eric, what a great pair they are. Polite, helpful,funny, just the kind of guys we needed , because we were sressed.They used their camera equipment and located the problem which entailed the whole of the family room floor being torn up, and the front lawn as well. They gave us a price, we agreed, they started work the next day. We have never seen people work as well, and as efficiently, it was hot, they never complained. Unfortunately we found more work to be done at the rear of the house, the clay pipes had disintegrated from age, and all needed to be replaced, they gave us a most fair price for the additional work and completed it promptly We have since had Mike and Eric back this year first for a plugged kitchen sink , and then for frozen pipes today. Once again these guys were superior workmen , congenial, amusing, and they made the bill hurt even less DrainWorks are good at what they do, they have good loyal employees in Mike and Eric, DrainWorks are fortunate to have these gentlemen, and so were we.

    Answer from pro:

    Thank you for this amazing review. I am glad that the service you received from Mike and Eric was polite, helpful, congenial and even amusing, and as you put it, just the kind of guys you needed. You are correct is stating that Mike and Eric are loyal employees. They are loyal because they believe in the DrainWorks policy. A policy that pays our technician's hourly wages rather than commission so they always have the time it takes to efficiently diagnose your problem and keep you informed from start to speedy finish. Because our technicians get pad hourly, they never quote you for unnecessary repairs. Any suggested work is always in the best interest of you and your home. Thank you again for your review and the opportunity to serve you and get your home back in working order. -Terry

    Reply created 11 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2007

    Plumbing issues

    As a new homeowner, I wasn't thrilled when only 3 months later my toilet started overflowing any time I flushed the toilet, had a shower or simply ran the tap. I had actually called Drainworks at 8:30pm on a Monday night after being stood up by another company, who said they would be at my house by 6pm. The phone call was friendly and not only that but a service representative was at my home within a half an hour of calling. They provide great service, are very professional and provide make sense options.

    Answer from pro:

    Thank you for taking your time to post your review on our company. At DrainWorks we are always in touch with our technicians that are out working so that we know how long it will be before we can reach you. We strive to provide you the fastest service possible. I am glad we made it out to your home within a half hour of your call, and I can assure you that at DrainWorks you will never be 'stood up' as you had experienced with the other company. Thank you again for your kind words. We appreciate your business. -Terry

    Reply created 7 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Mar 2007

    Replace old clay drain pipe under house

    After snaking out roots from my drain, by myself, I called Drain Works to let me know if I had done what was needed, or if in fact I had a bigger problem.. After a video inspection, which I was asked to observe,it was determined that it was necessary to replace the old clay drain pipe underneath the house. From my initial call,which by the way was one of the most professional responses I have ever come across, to the explanation, preparation, actual work and workmanship and finally completion.....this outfit deserves a double 5-star rating. If anyone wants to contact me for a personal review of my praise I welcome the opportunity...George Kash 416 252 1747

    Answer from pro:

    We love hearing from customers like you! It is always good to know that our efforts do not go unnoticed. We are proud our policy to offer highest level of service in the industry. As you mentioned, from the first phone call, right through the completion for the work, DrainWorks offers nothing but top-notch service excellence! Thank you so much for your glowing review George! It is very kind of you to personally vouch for us and we appreciate your business. -Terry

    Reply created 7 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2007

    Replacement of old sewage line in a house

    Our house is a classic house from the first half of 20th centure, and had a problem - old sewage line, built from clay elements. Multiple snake-cleanings didn't remove the roots from the drains. After calling DrainWorks, the inspection with a video camera and estimation of the problem happened in two days. They were ready to dig and remove the old sewage line the next day. We agreed, and their team took out the old drains - we saw roots at every clay connection. DrainWorks installed new PVC plastic line in a day - under the basement, under the front porch, all the way to the connection to city propery. They installed new cleanouts for us, this time bidirectional. They run again the video camera and showed us the new seagw inside, all the length. They finished the basement floor, and 48 hours after they started to dig we had again all facility, with lifetime warranty. Two days later DrainWorks inspector came to check one more time the completion of the project. He filled up for us the form to City, where we may expect drain grant. As DrainWorks explaiened to us, City will credit part of the project, since the roots are from threes on their property. Drainworks were very flexible to make changes in the progect as it was taking place, and even suggested some improvementsall included in the initially agreed price - removing washer sink, replacing plumbing taps. They cleaned everything after their work, took the old clay element, sink, etc.

    Answer from pro:

    It is always our pleasure to treat our customers and their homes the way we would want to be treated. This includes making sure that the disruption to your home is minimal and that the work is finished as quickly as possible. Upon completion of the job, we always provide a final inspection where we will show you all the work that was completed and where it was done. We will inspect the work to make sure everything is working properly. If at anytime we notice any other issues, we will always make you aware and will never go ahead with work that you have not previously agreed to. All of the work that was done at your home does come with a lifetime warranty, that's how confident we are in the quality of our workmanship. Emil, we thank you for your business and appreciate the time you have taken from your day to post this review. -Terry

    Reply created 7 Mar 2007
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2007

    Sanitary Drain Line replacement

    I have an 80-year old house and had sewage backing up into my finished basement! I called Drainworks and they scheduled an appointment for later that day. The service technicians arrived on time and using a video snake, they showed me the extent of the problem - tree roots everywhere. We discussed various options and I decided that I wanted the job done right and we would replace all of the clay pipe with plastic. They guys (Mike and his partner) cleared the blockage to give me temporary use and we scheduled the repair work to be done two days later. That morning, the work crew arrived on time and covered everything with tarps & plastic. The work was extensive: replacement of an old iron stack pipe, installing a new floor drain, running new pipe across the length of my basement, removal of an old sanitary trap outside which was replaced with a dual cleanout. It looked like two days work, but they finished the job in one day and left the basement cleaner than when they arrived! The workers were cheerful and very helpful in answering any questions I had. I thought that the price was a little expensive, but not outrageous. I probably could have done it cheaper, but you get what you pay for and I got excellent service and a job well done. The guys came back the following morning for a final video inspection with me where they showed me all the new pipe work. I was very impressed with this company and would not hesitate to recommend them.

    Answer from pro:

    Thank you so much for your review John. At DrainWorks we value your time and we can provide you with same-day service. We will place a courtesy call to you so that you know when we are enroute to your home. Once we are there it is our policy to show you exactly what the problem is and explain to you what needs to done to fix it permanently. If we do need to dig, and you have agreed to your up-front, straight-forward, written quote beforehand, we take all the steps necessary to protect your home and the worksite with tarps so that when we are finished you'll never know we were even there! We always finish the job quickly and provide permanent solutions to your drain issues. It is very true John that you get what you pay for, and DrainWorks is committed to providing the best service at the lowest price possible. We thank you again for you review and are proud to offer this type of service excellence time and time again to all our customers! -Terry

    Reply created 5 Mar 2007
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