Drain Works Plumbing reviews (1712)

Initially had problems with the Kitchen sink backing up. I called on a Saturday afternoon and Drainworks had a technician at my place first thing the next morning. The technician (Jeremy) was professional, polite, and prepared. After explaining what I was experiencing with the sink and prior to starting any service (or fees, Jeremy explained his first approach (snaking the line) and why and the costs associated. This was very effective and I haven't had any issues since. A few weeks later and 10 minutes prior to leaving on an overnight business trip, the toilet in my powder room on the main flow started leaking water. I called Drainworks immediately and arranged to have a technician come to my home the next day when I returned from the trip. I pulled into my driveway right at the scheduled time and the Drainworks technician was already there (Jeremy). After reviewing the situation and showing me the video of the pipes extending from the house to the street I learned that tree roots had invaded the pipes and were causing the problems. As my house was built in 1904 the vast majority of the pipes are still clay and Jeremy indicated that I will likely have to have some significant plumbing work done in time. However, he did mention that a lower cost option ($1000 vs. $8,000-$12,000) would be to Hydro flush the lines and that should provide another 2-3 years before having to revisit the much larger project of replacement. The hydro flushing was scheduled a week later. As promised, 24 hours prior to the hydro flushing I received a call informing me exactly what time I could expect the team the next day. True to form, they arrived exactly at the time indicated. I was kept in the loop about everything they were doing. They provided excellent explainations of the problems and solutions. In addition, every time they had to come in to my home they were very respectful and without being asked they wore shoe protectors. Finally, prior to leaving they ran video cable down the pipes to allow me to see the result of the hydro flush (truly excellent!). Lou Spada and his colleague from Drainworks also helped answer some questions I had about another project in my home and were very forthright about what they thought could be done. I am always appreciative when people are mindful of not over-promising and then under-delivering. Thanks guys! I would highly recommend Drainworks. Kudo's to them on the hiring front!

First let me explain that I am a female homeowner and am wary of contractors promises and prices..but I do trust these guys. This was the second time I had work done by Drainworks. If they say the work will be done in a day, it's done in a day. If they say they'll show up between 8 and 9 a.m., they do. And, most important, if they say it's going to cost the calculated amount, that's exactly what it costs. The workers are friendly and courteous and boy do they work! All in all, a really re-assuring experience. If and when the next need arises, I will call them again.

Actually I called up the Drain works by accident. I thought I was contacting Mr. Rooter. Anyhow, the technician came in and first thing I notice, he put the plastic cover over his shoes very impressive. The Technicial explained in details with whatever he was doing during the job and even drew picture of it at the end of the job. I'm very happy with the whole process and I'm glad that I got the right company to do the job. Well Done! :)

DrainWorks helped us yet again. This is the second time we used their service. First time in our old house and this time in the new house. We had a main sewer line blocked by piece of wood and basement was flooded by backed-up water from rainfall. The response time was quick and service courteous and professional. The price could be a bit lower, but if you need fast and quick resolution to emergency problems, I highly recommend DrainWorks.

I called at 9 am with a fully clogged kitchen drain. The plumber was to be at our house at 2 pm and he was. One hour later---we were back with a free flowing sink! Wonderful, clean, fast and efficient service.

Before drainworks came, our shower was stuck, like a little swimming pool. After Jeremy Harris's work, it drains like it should be. He cleaned out large amount of build up plus hair from the former owner. Also snaked via shower drain usin K-50 w/ 3/8" cables for 15' and pull back more hair. Later I tested the water and the shower drains very well. I really recommend this company if you need help with your shower. Diana

I was very pleased with my service experience with Mike and DrainWorks. He came out within the hour for my first emergency call on Monday, and temporarily fixed the problem until he could arrange for a full crew to come out on Wednesday. Then he came back today (Thursday) to inspect the work; he found additional problems further back as well as further forward in the line, and snaked them out for me at no charge. Mike provided a professional and detailed upfront explanation before work started; he came back several times while the job was in progress to inspect; he provided several camera inspections before, during, and after the work was completed; and he made a thorough inspection of the complete sewer system. The workers cleaned up the gigantic mess they had to make very well. Mike and DrainWorks provide excellent customer service -- I highly recommend them!.

Exceptional and prompt service, reasonable price, professional and detailed upfront explanation, work was done efficiently, successfully, on time and with minimum mess, several camera inspections before, during and after work, very clean and tidy job completion, thorough inspection of the complete sewer system, excellent customer service.

Drainworks provided fast and reasonably priced service. Your company was able to provide same day service and a reasonable window of time within which to expect a technician. The technician was prompt,polite and conscientious. He introduced himself and went right to work. He quickly found the problem, gave me a quote and went right to work. I really appreciated the fact that he put on boot covers when he arrived and cleaned the area that he was working in thoroughly. Work was completed quickly and the problem solved. I will definitely use your company again.

I called Drainworks and they came within an hour of the call, even though it wasn't an emergency. They unclogged the drain, and also provided advice about how to prevent such clogs in the future. They were very professional and cleaned up afterwards as well.