Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2009

    Preventative/ maintenance cleaning of external ground sewer house drains from 3 temporarily disconnected downspouts

    I was very pleased with my service experience with Matt today.It was a day with several contractors booked back- to- back. Matt was on time( much appreciated since work had to be done timely and in a certain progression of order) to do preventative maintenance cleaning via 3 temporarily detached eavestrough downspouts into the exterior ground/ sewer house drains.( My eavestroughs were in the process of being changed so it was an ideal time to clean the ground drains which eventually lead to the main external sewer drain of the house.) He was polite,knowledgeable,thorough and efficient. He made some helpful suggestions, as well as suggesting the most economical way to get the job done. In total 3 drains plus the outside mainline sewer were snaked and cleaned. I would have no reservations recommending Drainworks.

    Answer from pro:

    **Thanks Marie** We appreciate your review and are glad to know that we were of assistance and that you were satisfied with our services. We thank you in advance for any recommendations you make on our behalf and we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 19 Aug 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2009

    Service Toilet

    I called DrainWorks to service a toilet which overflowed. When the repair guy showed up, he immediately put on covers over his boots. I was impressed from the beginning. He was very informative and very polite. The problem was solved quickly, and he cleaned the area very well. Overall a job well done.

    Answer from pro:

    **Thanks Brian** We are grateful for the review and are glad to know you were impressed and satisfied with the service you received. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you rely on.

    Reply created 11 Aug 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2009

    Basement drain backed up , unable to use any water source in the house.

    Basement floor drain was blocked. Drainworks responded quickly, professionally and courteously. Jeremy identified the problem and gave an accurate cost of the job. He was Able to snake out the floor drain and spot the main problem with the line camera. (luckily for us on the city side of the pipes.) Jeremy was knowledgeable, informative and helpful. Will call again if any new problems arise and Would absolutely recommend Drainworks plumbing and Jeremy in particular.

    Answer from pro:

    **Thanks Margej** It was a pleasure reading your review. Thank you for the kind works and thank you in advance for any referrals you make on our behalf. We certainly do look forward to hearing from you should you require our assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 11 Aug 2009
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 9 Aug 2009

    2 leaky faucets

    Keep in mind that when you call this company, you might be in for some major bills. The smallest repair job on a faucet is $159, (less the $60 fee for the estimate, which is waived if you sign with them). I gather that would be for something as small as replacing a washer. We found that they seemed to want to turn everything into a large job with a large price tag. After sending them packing, despite having to pay $80 ($60 plus tax) for their inflated estimate, we got their $800 job done for $450. Be careful about buying parts from them, such as faucets. One new faucet from them, plus a few minor pipes and parts, would have cost about $420 plus tax, installed. We bought a good Moen faucet ourselves for less than $100. The rest of their price was very expensive labour. Also, you won't have much selection if you buy through them. My suggestion is to find someone who will let you buy your own parts and just pay for the labour. Maybe other major plumbing companies have similar shocking charges, but I was horrified at what they were giving me as an estimate and did much better without them.

    Answer from pro:

    **Thanks David** This review gives us the opportunity to shed some light on the particulars you have mentioned. At DrainWorks our employees are salaried and do not work on commission; there is no incentive to try and turn minor repairs into large jobs, but rather the circumstances of the issues at hand dictate the repairs required. In your situation David it is best to first address what our $800 estimate was for. It was not as you have written for 2 leaky faucets. The estimate for the 2 leaky faucets alone would have been $514 + gst, which based on what you have written (buying your own $100 faucet plus $450 of labour) is less than you paid someone else; not including the fact that you chose a top of the line faucet from us, rather than choosing a cheaper faucet which was also an option. The $800 estimate you speak of was not only to replace one faucet with a high end model of your choice including the supply and install of the supply lines, shut off valves and complete waste assembly, but also to repair a 2nd faucet and thirdly to repair your basement toilet which was running on. In addition you mention “having to pay the $80 ($60 plus tax) estimate fee” when in reality the estimate fee is $69 + GST and you had already agreed to this fee when scheduling the appointment to have a plumber sent over to make any assessments. If you did not agree with the assessment fee, which we were very clear and upfront about over the phone with you; then why book the appointment? You also suggest “to find someone who will let you buy your own parts and just pay for the labour”; and we do. This is most definitely an option at DrainWorks. Most of our customers prefer the full service of having us supply and install any fixture, which is why we do have a large selection of faucets to choose from; in fact we can get you any faucet you want, which is why your claim of “not much selection” is puzzling. But we certainly do install customer supplied fixtures. You also mention that our smallest repair on a faucet is $159, which simply isn’t true. The whole review when broken down is rather made up, a complete fabrication and distortion of the facts. We have the same written invoice you have which visibly documents these specifics.

    Reply created 11 Aug 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2009

    Unplugging the kitchen sink and scoping our water main

    I had a plug up kitchen sink. I called Drainworks at 8:45 pm and Matt came in 15 minutes. Fixed the sink and checked to see if it was working okay. Then he used a camera scope to check the condition of my main drain, spending the time answering all of my questions and explaining how tree roots were making it through my drains. I learned a lot about my drainage system

    Answer from pro:

    **Thanks Tim** We appreciate your review. Thank you for taking the time to share this experience. It is encouraging to know you found our service to your satisfaction and educational. We look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 11 Aug 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2009

    Major plumbing upgrades and drainage problems

    DrainWorks is the ONLY plumbing company that I will ever use. All problems are precisely identified and cost estimated. The work is exceptional and timely. The plumbers are very professional, friendly and tidy.

    Answer from pro:

    **Thanks Norm** We are grateful for your review and your patronage. You are a valued customer and we look forward to being the plumbing and drain service providers you rely on. Thanks for choosing DrainWorks.

    Reply created 11 Aug 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2009

    Drain Clearing

    We called DrainWorks to request service to unplug a toilet and shower drain. Everything stated on their website is true. I spoke to William and he had a technician at my home within a few hours. As promised William called me when the technician was on his way which is rarely done with most companies. The technician - Matt A. - was extremely courteous and professional. He quoted a price before doing the work and that is exactly what we were charged. He was very helpful in answering any questions we had and was very clear and honest. We would contact DrainWorks again without any hesitation. It is nice to know that there are companies out there that put customer service as their #1 priority.

    Answer from pro:

    **Thanks Alissa** We appreciate your review and are extremely glad to hear that you were satisfied with our service. It is true that customer service is our #1 prioirty, and it is encouraging to know you took notice. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 11 Aug 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2009

    Excavation and replacement of 4" pipe due to cracked joint

    We had just purchased a resale home and had some water leaking from the drainpipe in the basement where the 2" kitchen drain connects to the 4" which goes under the floor. After 2 estimates it was clear that the joint on the 4" was cracked and would need to be replaced, which meant digging up the floor to replace part of the 4" line. Frank came out and went over the problem and solution, and also recommended a change to the layout of the drain which would help access to the cleanout when we decide to finish the basement. Walter (and his co-worker, whose name I did not catch) came out the next day and jackhammered out the floor, replaced the drain and backfilled and poured the new concrete - and did an outstanding job. He also laid out runners so there would be no mess in the house. A few days later Jeremy came out for our drain inspection (the one with the camera) and was very thorough and explained everything as he inspected the pipes. Overall I am extremely satisfied with the entire experience, from the estimate, to the work and finally the inspection. Having an excavation in your new home can be an unsettling experience but Frank, Walter and Jeremy were a pleasure to deal with. I would recommend Drainworks to anyone looking for a professional plumbing company. Oh, and their estimate (and final invoice) was 3 times cheaper than the first company's estimate, who is also rated highly on homestars. It pays to shop around! Lastly, hats off to Eddie and his company for the donations they make to Sick Kids. Keep up the good work!

    Answer from pro:

    **Thanks Steve** It was a pleasure reading your detailed account of the positive service your received from DrainWorks. It is encouraging to know that our efforts were well received and left you satisfied from start to finish. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 11 Aug 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2009

    Check Valve I nstallation

    After a basement flood identifying the problem became an issue. With so many drain companies to choose from I settled on Drainworks because I recognized Eddie's face from van's working in the neighborhood. I wasn't disappointed with my choice. Mike Dunn and the crew that he brought in to install a check valve were top notch. While there apparently wasn't any room to negotiate prices the quality of work was very satisfactory, and the helpful advice was appreciated. I would definitely recommend.

    Answer from pro:

    **Thanks Phil** We are grateful for the review and glad to read that you were satisfied with the services you received. Thank you in advance should you make any referrals on our behalf and thank you for choosing DrainWorks. We look forward to being the plumbing and drain service providers you rely on.

    Reply created 30 Jul 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2009

    check drain system

    We were selling our house and had water in the basement so called DrainWorks to check to see if the drains were blocked. Serviceman came right away, was very helpful and thorough. We were very pleased with the entire experience.

    Answer from pro:

    **Thanks Bleslie Westrouge** We appreciate your review and are glad to know you were pleased with the entire experience. Thanks for choosing DrainWorks. We look forward to being your plumbing and drain service providers.

    Reply created 30 Jul 2009
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