Drain Works Plumbing reviews (1712)

Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Nov 2008
plugged laundry tub
wow! where do I begin? I am a new mother and was washing some of my baby's clothes in the washing machine when I realized that the laundry basin next to the washing machine had backed up and had spilled onto the floor. In a panic, I picked up the phone book and found DrainWorks. Talk about good luck! Being a woman, I've had some awful experiences with contractors over the years and am hesitant to call one out unless necessary. Needless to say, I called DrainWorks and actually got a live person answering the phone, not just some answering service like a few other companies I had called in the past. Further to that, the man I spoke to there was extremely polite and gave me assurance that my problem would be addressed promptly and efficiently. Being in an already frazzled state, this was of great help to me and my mood. As well, the man clearly outlined what I could expect on the visit in terms of how I can pay(they even take interac!)and what the technician will do when coming to my home. The technician arrived within an hour and a half of my initial phone call as promised(try getting Bell or Rogers to do that) and the high level of service was still present. Matthew, the technician, laid out a welcome mat on my front door and promptly put on shoe covers to avoid getting anything on my carpet. Matthew came in, looked at my problem and get me the exact price for the job before anything was done. This also put me at ease as I've been taken before by other companies saying "oh, it'll be roughly x amount" only to have the cost be a lot more than they said it would be due to pressure tactics and the situation I was in. As I said, Matt never did that, he explained everything very clearly, answered all my questions, and most importantly made me feel comfortable and never talked down to me as a woman. Having such a positive experience with a company has renewed my faith in trades people and I will gladly tell all my friends and family about the wonderful job that Matt and the person at the office did for me. They really seem to have the "cream of the crop" when it comes to employees. Thanks again DrainWorks!
Answer from pro:
**Thanks T.F.** It is an absolute pleasure reading your glowing review. We are happy to know that our efforts to exceed your expectations were not overlooked and ultimately have left you extremely satisfied with our service. Thank you for choosing DrainWorks, and as the company who has renewed your faith in trades people, we look forward to being the plumbing and drain service providers you rely on.
Reply created 19 Nov 2008
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Nov 2008
Plugged toilet
My granddaughter decided that the toilet would be a good place to play with some toys. The toilet did not agree. I called DrainWorks and before I knew it I had an appointment, the technician arrived and the problem was solved. DrainWorks made my problem disappear before I even had a chance to stress about it. Excellent service, thank you DrainWorks.
Answer from pro:
**Thanks Rose** We are grateful for your review and happy to know we alleviated the stresses of your drain concern. Thanks for choosing DrainWorks.
Reply created 19 Nov 2008
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Nov 2008
Underground Drain Repair
I called Drain Works because the floor drain in my basement was backing up. I was more than impressed by Drain Works from the time when I first called, to the time the job was completed. Through out the entire process Drain Works truly exhibitied professionalism, honesty and great workmanship. I wish more companies acted with the same responsibility and integrity that Drain Works displayed. Drain Works was a great choice and I am more than happy to recommend Drain Works as the best choice for any drain or plumbing problems. Thanks Drain Works
Answer from pro:
**Thanks Adam** We appreciate your review. Thank you for taking the time to share your experience with others. We are happy to know you were satisfied with our service from start to finish and we look forward to hearing from you should you require our assistance again in the future.
Reply created 19 Nov 2008
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Nov 2008
Drain snaking
DrainWorks was quick and clean. Exceptional service, their serviceman was very friendly and left the place cleaner than it was before he came. Love the booties that the serviceman and the machines wore.
Answer from pro:
**Thanks Trisha** We appreciate your review and are glad to know you were satisfied with our services. Thanks for choosing DrainWorks.
Reply created 19 Nov 2008
Review from HomeOwner
Rating: 4 out of 5
Review left on 16 Nov 2008
exterior excavation to replace blocked pipe
Unfortunately some gravel from a renovation found its way into our sewer line that effectively backed up our waste water. Drainworks was quick to show up and diagnose the problem with a camera inspection. At a cost of $278 this was very expensive given other companies, I've since learned, will do it for $50. they came back the next day to excavate the clogged pipe just outside our house and replace it with a new one. The workers were curteous and efficient, doing the work in less than a day. In an emergency situation, where cost is less of a priority, I would use them again. However, if you have the luxury of time, it would be prudent to get a couple other quotes. **DISCLAIMER: Drainworks offers a $20 cashback incentive to its customers for writing a review on Homestars. It does not specify that it need be a positive one.
Answer from pro:
**Thanks Jon** We value your review and your input. Regarding companies that claim to perform camera inspections for $50, you do get what you pay for. Being in the business for over 20 years it is impossible to run that type of service with a qualified hourly technician with the proper insurance needed, for example, WSIB, liability, etc. The type of company that provides a $50 camera obviously cannot provide the level of service you received from DrainWorks nor do they encompass the level of experience needed to complete your repair. Also, as far as obtaining additional quotes for the excavation, DrainWorks would always be the least expensive quote as we offer 10% less on a competitors comparable quote.
Reply created 19 Nov 2008
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Nov 2008
basement drain
I called Drainworks for a basement flood at 10am on a Saturday they were at my home within a few hours! respectfully took care of the problem with no mess or heavy fees am very satisfied would highly recommend and glad I found a company I can trust with any plumbing needs, thank you Drainworks!!
Answer from pro:
**Thanks Betty** We appreciate your review and are thrilled about the trust you have in DrainWorks. We look forward to being the company you and anyone you refer rely on for future plumbing or drain related services.
Reply created 19 Nov 2008
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Nov 2008
odour in laundry room drain
Their staff was helpful and courteous on the phone and in person. I received same-day service from a friendly and knowledgeable plumber, who explained precisely what he was doing every step of the way and left my house clean and tidy.
Answer from pro:
**Thanks Joan** We are grateful for your review. Thank you for taking the time to share your experience with others. We are happy to know you were satisfied with our services. Thanks for choosing DrainWorks.
Reply created 19 Nov 2008
Review from Nicole
Rating: 5 out of 5
Review left on 14 Nov 2008
Drain repair
A call in the afternoon resulted in a visit the very next morning. My technician was courteous - thanks for wearing those plastic booties over your shoes - and quickly identified and repaired the problem with my backed up drain. This is the second time I've called on them and I certainly won't hesitate to do so again.
Answer from pro:
**Thanks Nicole** We appreciate your review. Thank you for your continued support. We are happy to be the plumbing and drain service providers you rely on.
Reply created 19 Nov 2008
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Nov 2008
Underground Full Drain Pipe Replacement
Shortly after moving into an older wartime bungalow in South Etobicoke, the term "Move-In Ready" or "Turn-Key" does not apply to this home any longer. After a drain back-up nearly two weeks ago, and the original diagnostic of root infiltration into the existing clay pipes, it was determined that this job was necessary before going any further. From the moment they walked through the door, Drain Works have been nothing but up front and fortunately brutally honest about the condition of the piping inside and outside of the home. The work crew worked diligently, the on site supervisor got right into the muck of things, and the area supervisor's were very helpful during this time of unfortunate circumstances. It is very endearing to see that the company gives back through charitable donations at the end of each job, a full video-recorded inspection was provided, and a lifetime warranty that is transferrable to the next 'lucky' owner of this house is a definite bonus selling feature. Thank you to Frank, Armando, Walter and his hard-working ukrainian crew to ensure everything ran as smooth as can be. Definitely a reputable company, would highly recommend.
Answer from pro:
**Thanks Michael & Andreea** It was a pleasure reading your review. To be in such high regards shows us that our efforts to go above and beyond were definitely appreciated. We look forward to being the plumbing and drain service providers you rely on in the future should you require our assistance again. We would also like to thank you in advance for any referrals you make on our behalf. You are a valued customer, thank you for choosing DrainWorks.
Reply created 19 Nov 2008
Review from Adriano
Rating: 5 out of 5
Review left on 12 Nov 2008
Removing a drain clog
We discovered that there was a fairly significant clog in our takeaway drain. We found DrainWorks under plumbing in the Yellow Pages and decided to try them. The person who answered the phone (I believe it is Sam)was courteous and very helpful. The technician who came to the house (Matt)called a half hour before he arrived (as we were told)which was within 3 hours of our original call. He explained what he would be doing to rectify our problem and priced the job accurately before he began. He took his time to fix the problem and to give details of how we could further fix the problem (tree roots in the drain). He was clean (wearing booties over his boots), extremely polite and very professional. He had all necessary equipment with him and the problem was fixed quickly. The advertisement that DrainWorks uses worked, but most importantly their advertisement was accurate. They are as good an organization as they say they are. I was extremely satisfied with the service I received, and although I hope I don't have to, I wouldn't hesitate to contact them again, nor would I hesitate to recommend them.
Answer from pro:
**Thanks Adriano** Such a pleasure reading your kind review. We are certainly pleased to know that you were extremely satisfied with the service you received and that you highly regard our organization. We look forward to being your plumbing and drain service providers.
Reply created 19 Nov 2008