Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Nov 2008

    Snaking followed by Excavation

    When we ran our washer, all of a sudden water came out of our drain in the basement. So first we tried the Draino of course to no avail (does this stuff do anything ;-) Next was a snake I tried that would only really unclog a bathroom drain. Called the city, they would not help us, as we had no clear out valves on our property. Who to call next? After reading the reviews here we were led to try Drainworks. All the reviews here (positive ones) are very accurate. We called around dinner time on a Saturday... they were going to show up that night but got caught on a big job but we received a call from dispatch asking if the next day was OK. They showed up in between the time they promised on Sunday and tried to snake the drain. 30 feet in and a big clog, no more snaking. Our tech, Matt, then did the camera and could not see much but a big blockage. He pinpointed the "root" of the problem and recommended excavation. We said go ahead, the next day the crew was there and replaced a part of clay pipe with newer technology pipe and removed a 3 foot tree root. They also put 2 clean out valves on the new pipe for us so if we need to snake again, it can be done now. Our water is flowing again thanks to Drainworks. Big thanks to Matt and the great Drainworks crew who really worked hard and very quickly to not only fix our problem but make us more knowledgeable about the tree root problem that exists. Hopefully the city will help cover some of our expenses as the inspector deemed city tree roots. Thanks again Drainworks, nice to know there are companies around that are not out to just rip you off but genuinely care about what they do and how they do it. I have attached a photo of our tree root so people can understand how much of a problem these can be!

    Answer from pro:

    **Thanks Brock and Sherry** We are grateful for the detailed and glowing review. At DrainWorks we do genuinely care about what we do and how we do it. We are glad to know our efforts were appreciated by you and ultimately left you satisfied with our services. Thanks for choosing DrainWorks.

    Reply created 19 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2008

    sewer drain repair

    When I called they had a plumber at the house within 2 hours to inspect the sewer damage. The very next day they repaired the damage. They work very clean and review all the work that had been done with a video inspection.

    Answer from pro:

    **Thanks Steve** We appreciate your positive review and thank you for sharing it with others. You are a valued customer and we certainly look forward to being the plumbing and drain service providers you rely on.

    Reply created 19 Nov 2008
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 10 Nov 2008

    Drain snaked

    I had a backed up drain in the Laundry room floor which needed to be snaked which was done very quickly. Jeremy also showed me the source of the problem which was an improper plumbing connect to the main sewer line done by a previous owner. I know what will have to when I renovate the basement sewer line and feeder lines. I found this value added to the original work that had to be done.

    Answer from pro:

    **Thanks Greg** We appreciate your review. At DrainWorks we always go above and beyond to satisfy our customers. We are glad that you found our efforts, above and beyond the initial service, of added value to you. Thanks for choosing DrainWorks.

    Reply created 11 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2008

    Clean out clogged drain

    I called them late Saturday afternoon and was told they would arrive about 6:30 PM (same day). They were late and arrived at 6:34 PM! Within about an hour he fixed the problem, inserted a camera into the drain to show me what he did, point out an additional clog on city property that I should get the municipality to correct and finally cleaned up.

    Answer from pro:

    **Thanks Steve** We appreciate your review. We are happy to know you were satisfied with our service. Thank you for choosing DrainWorks as your plumbing and drain service providers.

    Reply created 11 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2008

    Removal of old clay drains from house to city line, replacement with PVC pipe

    Our drains started to back up after a big rain storm. DrainWorks came out and snaked our pipes to get us flowing again. The technician, Jeremy, impressed us with thorough explanations of everything he was doing. We decided to have the old pipes replaced to avoid further tree root invasions. Armando was the technician for this second job; he and his crew arrived on time and went straight to work. The team worked steadily and carefully. All our questions were answered in detail as the work progressed. The clean-up was impeccable too. We are completely satisfied with this company's work, from the first call, to the final inspections. Top notch service!

    Answer from pro:

    **Thanks Anita and Gareth** It was a pleasure reading your review. Thank you for taking the time out of your schedule to share this positive experience with others. We certainly are glad that you were completely satisfied with our top notch service. You are a valued customer and we look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 11 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2008

    Blocked Drain

    I was lucky enough to find a posting for Drain Works online. They were able to arrive faster than they said and the service was exceptional. Not only was the technician nice and friendly the job was done quickly and at the minimum price that was quoted, no other fees were charged.

    Answer from pro:

    **Thanks N.M.** We appreciate your review. We are happy that you found DrainWorks and we look forward to being your plumbing and drain service providers.

    Reply created 11 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2008

    Drain service

    We had a drain problem they were very prompt, helpful from the beging to end. I would definetly take this company again. I took another company for an other problem they left the basement dirty with alot of damage. Mike and Eric did it with minimal damage and very clean. It works wonderfully.

    Answer from pro:

    **Thanks Deena** We are grateful for the glowing review. It is a pleasure to know you were satisfied with our service from beginning to end. We are also happy to know that we have exceeded your expectations where others in the past have fallen short. We look forward to being the plumbing and drain service providers you rely on. Thanks for choosing DrainWorks.

    Reply created 11 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2008

    REPLACED DRAIN PIPE

    Drainworks responded within 1 hour of my initial phone call. Jeremy Harris inspected and explained the work needed. He was very thorough and patient with all of our questions. The work was done within 48hours of the first call. The workers left the job site clean and were careful not to damage the property. Drainworks left us with all the paperwork needed to file an application for a rebate with the city. I highly recommend them!

    Answer from pro:

    **Thanks Rain9946** We appreciate your review. Thank you for taking the time to share your experience. We are happy to know you were satisfied with our service and we thank you in advance for any referrals you make on our behalf. Thanks for choosing DrainWorks.

    Reply created 11 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2008

    fixed clog in bathtub

    had a giant clog in bathtub, i called drainworks and they came in less than 2 hours, even though it wasn't an emergency. the two plumbers were very friendly and professional, and actually very nice with my little boy - who was very interested in the gunk in the tub as well as the snake equipment used to unclog the pipes.

    Answer from pro:

    **Thanks Forbec3** We appreciate your review. Thanks for choosing DrainWorks. We look forward to being the plumbing and drain service providers you rely on if ever you require our assistance again in the future.

    Reply created 11 Nov 2008
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Nov 2008

    sewer backup

    Called the office at about 12:30. Advised that technician would arriving between 13:00 and 14:00. All work was complete by shortly after 14:00. Fast service though quite expensive. 20 minutes work for approximately $300.

    Answer from pro:

    **Thanks Dan** We appreciate your review and your input. Just to clarify though, at DrainWorks we always charge by the job and not by the hour. This allows us to provide exact and to the penny pricing for your approval before we begin any work. This way there are no surprises and you are always aware of the cost of the job, regardless of the time it takes, even if it takes longer than anticipated. Also of significance is that the cost of work at your home was not $300, but rather $265 and we did spend much longer than 20 minutes on site at your home. DrainWorks’ technicians are efficient with their time so we don’t have to unnecessarily waste yours. We arrive fully stocked and prepared to handle the work on the spot rather than waste your time by needing to run to the suppliers. With DrainWorks you get quality service with effective results in less time than with someone who is inexperienced, inefficient and unprepared. We do value your business and look forward to being your plumbing and drain service providers in the future should you require our assistance again.

    Reply created 11 Nov 2008
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