Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2020

    Highly efficient and professional

    Our experience over the years with Drainworks has always been great. They are the first to come to mind if there is any issue in either our home or offices. Yesterday had a plumbing issue and today it is already taken care of thanks to Drainworks and Jim Farr who attended the service call. It has been a few years since we know Jim and found him highly efficient, professional and polite. Thanks for another job well done.

    Answer from pro:

    **Thanks Arpana** We very much appreciate your review and thank you for taking the time to share your experience here for all to see. It is fulfilling to learn that you were so happy with the efficient, professional and polite service provided by Jim. Thank you for always choosing DrainWorks Plumbing! As always, we are here for you should you require plumbing or drain assistance again in the future.

    Reply created 14 Dec 2020
  • Review from Heather Simpon
    Rating: 5 out of 5
    Review left on 9 Dec 2020

    Pipe replacement from house to city line

    I should have started with Drain Works, but I let others get in my head about supporting the 'little guy' particularly in these COVID times. I had the little guy out (neighbour recommended), he had to call in another guy as he couldn't figure out the problem ( made an awful mess of my basement trying to). Thsecond guy diagnosed the issue quickly, but said he couldn't fix it, but he had another guy who could. I asked for his name and details so I could check him out. He said, don't worry ill get him to call you. At that point I knew who I wouldn't be using (side note he never called). Paid $700 for the service call that solved nothing. Drain Works was here that same day within an hour of my call. Diagnosed the issue, outside pipes needed replacing. Project was completed quickly, they left everything neat and tidy (I didn't have to bleacj my floors after they were here), minimal disruption to my steps, walkway and garden and most importantly took the necessary steps to save my neighbours prized hedge (like really prized), going out of their way to dig beside and the across. Drain Works has done other projects for me in the past all to great satisfaction. Next time I will just call them first. No more listening to the B-I-L. I usually know better.

    Answer from pro:

    **Thanks Heather** It was a pleasure to read your review and learn that you were so happy with the services we provided. It is very rewarding to know that we could be of assistance to you with this matter. It is unfortunate you had to go through those hassle before calling us, but keep in mind that DrainWorks Plumbing is here to assist with all projects, big or small, and we are not a franchised corporation, just your local licensed and insured plumbing company with a passion for doing things right for our clients like you. We look forward to hearing from you should you require our assistance again in the future. Thank you for choosing DrainWorks Plumbing!

    Reply created 10 Dec 2020
  • Review from Alicia McCarron
    Rating: 5 out of 5
    Review left on 26 Nov 2020

    Bathroom and kitchen sink leaks

    I just had a fantastic experience with Matthew. He was professional, efficient and explained every step of what was wrong, and how he could fix it. He showed up not even 2 hours after I called and has since solved our leakage problems. I highly recommend using this service and requesting Matthew!

    Answer from pro:

    **Thanks Alicia** We are very grateful for your review and thank you for taking the time to share your experience here for all to see. It is so rewarding to know that you were happy with the service provided by Matthew. We truly appreciate your high recommendation and we look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 1 Dec 2020
  • Review from Dorothy
    Rating: 5 out of 5
    Review left on 21 Nov 2020

    Installation of dishwasher

    I've used the services of Drain Works for over 20 years. They are professional and I know the job will be done right. Chris came to install a sink and taps in the downstairs kitchen a couple of months ago, and just had him back again this week to install a dishwasher and new shutoffs. Since both the old and the new dishwasher were hardwired, I had Drain Works coordinated this job with the electricians that were here doing other work. Thanks for another job well done Chris.

    Answer from pro:

    **Thanks Dorothy** We are extremely grateful for your review and for your patronage for over 20 years! It is so rewarding to learn that you have always been satisfied with our professional and thorough service. Thank you so much for sharing your experience and for making DrainWorks Plumbing your choice for plumbing and drain service!

    Reply created 23 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2020

    Plumbing Repairs

    If you need to contact a plumbing tradesman to complete a small household project expertly, in a timely manner, and at a reasonable price then the people to contact are the professionals at DrainWorks. Over the last 13 years we've used these folks 3 times now, with the latest project consisting of repairs to our main bathroom toilet. One call to DrainWorks was all it took and the very next day a professional repair job was done, at the date and time promised, and at a fair and reasonable price. Jim and his plumbing associate did an excellent job. Thanks guys!

    Answer from pro:

    **Thanks Claud** It was a pleasure for us at DrainWorks Plumbing to read your review. Thank you so much for sharing your experiences here for all to see. We certainly appreciate your patronage and are so happy to know that you are always pleased with the service we provide. We can’t thank you enough for your high recommendation and vote of confidence in our company. Thank you for choosing DrainWorks Plumbing, and like always, we are here if you need any plumbing or drain assistance again in the future.

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2020

    Plumbing service

    Very satisfied with the work. Options were provided. Workmanship was excellent. Used Drainworks in the past.

    Answer from pro:

    **Thanks Hlandow** We are very appreciative of your review and thank you for taking the time to share your experience here for all to see. It is rewarding to know that you were very satisfied with our service. Glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 11 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2020

    Kitchen sink, bath faucet, basement dug up for drain problems

    I have been using DrainWorks for over 16 years, everything from small projects to a major dig out of the basement for drainage problems. Every interaction has been A+++. The personnel are professional, on time, competent and efficient. I have recommended DrainWorks to two other family members and they feel the same. I would highly recommend this company.

    Answer from pro:

    **Thanks acogdon** We are truly grateful for your review and thank you so much for taking the time to share your feedback. It is so rewarding to know that you have been so pleased with our services for over 16 years! We certainly value you as a customer and appreciate your patronage. Thank you for your high recommendation and thank you for referring your family to us. As always, we are here should the need arise for any plumbing or drain assistance. Thanks for choosing DrainWorks Plumbing!

    Reply created 14 Nov 2020
  • Review from a w
    Rating: 5 out of 5
    Review left on 5 Oct 2020

    Basement main pipe leak fixes

    Chris was brought in to fix a prolong leak issue on my basement main pipe. He did a text book job demonstrating how a professional contractor should be like. He arrived on time, polite, explained issues and solutions with confidence. Most importantly, he cleaned up the scene after work was completed. I always look at small details like that which often dictate my decision whether I want their service again or not. Also, JP did a wonderful job coordinating the whole things. He returned my request promptly and patiently listened to me explaining the issue. He was nice enough to put me on a earlier schedule than what was originally booked. My wife and I are very satisfied by their works and will definitely use drainworks service again in the future. Thanks Chris & JP. :)

    Answer from pro:

    **Thanks aw** It was an absolute pleasure for us to read your review and learn how happy you were with the service provided from start to finish by the DrainWorks Plumbing team. It is so rewarding for us to have our efforts recognized and commented on. Thank you for sharing your review of your great experience and thank you for choosing DrainWorks Plumbing. We look forward to hearing from you should you require plumbing or drain assistance again in the future.

    Reply created 6 Oct 2020
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 23 Sep 2020

    Quickly and professional

    Many thanks to the master for the quality replacement of the toilet. The work was carried out quickly, with sense and awareness of his business. It seems that master has great experience and love for his work.

    Answer from pro:

    **Thanks** We are very grateful for your review and thank you for taking the time to share your experience. It is extremely rewarding to know that you were so happy with our services. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 23 Sep 2020
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 15 Sep 2020

    Great service

    Once again I choose this service. When master was installing the water filter there happened a difficulty - the standard part did not fit my mixer model, but the master found the necessary adapter and promptly installed it. He gives a guarantee for all the work done! Recommend!

    Answer from pro:

    **Thanks** We are very appreciative of your review and thank you for taking the time to share your experience. It is very rewarding to know that you were happy with our services. Thank you for your recommendation and for choosing DrainWorks Plumbing!

    Reply created 15 Sep 2020
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