Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from Scott
    Rating: 5 out of 5
    Review left on 29 Nov 2017

    Great service

    Great service from Chris. The appointment was to install a toilet (which was done just great) but also investigated water damage issue near the bath tub plumbing. Chris stayed an extra 3 hours and found the issue and resolved it. All in the same visit. Very professional. He also took care of all the garbage and put the old toilet and the box from the new toilet in my garage for me.

    Answer from pro:

    **Thanks Olivia** We are very grateful for the review and thank you for taking to time to share this experience here for all to see. It is very rewarding to know you were so happy with the service and the efficiency of having everything dealt with on the spot. Thanks again for the glowing review and for choosing DrainWorks. We look forward to hearing from you should you require assistance again in the future.

    Reply created 20 Dec 2017
  • Review from Club 71
    Rating: 5 out of 5
    Review left on 11 Nov 2017

    Outstanding Service & Professional Expertise

    Instant response to emergency drain back up with friendly, expert and professional solution. Our drain blockage was complicated but was expertly diagnosed and patiently explained. Thanks especially to Mathew, Jim, Armand and Stephan for a job well done. The thoroughness and care taken during the diagnosis, excavation, repair and clean up were all most impressive. No-one likes to throw money into an excavation pit with no obvious result except the knowledge that a serious problem has been solved. But when it needs to be done, this Is the company and the team that I heartily recommend.

    Answer from pro:

    **Thanks Club 71** It was a pleasure reading your review and learning just how happy you were with the service provided from start to finish. Thank you so much for acknowledging our efforts and for the strong recommendation; it is really appreciated! We look forward to hearing from you should you require assistance again in the future. Thanks for making DrainWorks your choice for your plumbing and drain needs.

    Reply created 20 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2017

    Bathroom Repairs

    I would not hesitate to contact DrainWorks for my future plumbing jobs. They provide prompt service and upfront quotes. They fixed the issue with my leaky pipe under my bathroom sink and added shut off valves for me, everything is water tight now. I decided to change out the faucet while they were here, love the one Chris the plumber recommended from the selection he had with him a Moen Eva model. On the same day he was also able to repair a leaky toilet, replacing all the parts inside so it's working and looking as good as new again. They do a very thorough job and give good recommendations.

    Answer from pro:

    **Thanks Diane** We appreciate your review and thank you for taking the time to share your experience. We are so pleased to know we could be of assistance and that you were happy with the service. We look forward to hearing from you should you require additional plumbing or drain service in the future. Thanks for choosing DrainWorks!

    Reply created 20 Dec 2017
  • Review from Merle Heeley
    Rating: 5 out of 5
    Review left on 13 Oct 2017

    Fix out side tap and the in side pipe

    I am so pleased with the prompt response. I sent in the request on Wednesday and received a call from them Thursday morning. And Jim came that afternoon. I loved the little bootees that he put on. Jim was polite and very professional answer all questions he did a great job. I would call Drain Works again for any Plumbing job that I have.

    Answer from pro:

    **Thanks Merle** We appreciate the review and thank you for taking the time to share your experience. It is rewarding to know that you were happy with the service from start to finish. We do look forward to hearing from you should you require assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 19 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2017

    Diagnosed drain problem. Repaired and replaced pipe leading to septic, adding clean-outs.

    We received prompt service on the day the plugged drain problem occurred. Drainworks worker used a camera and snake to locate and fix the stoppage. On their recommendation they returned and replaced old, original cast iron pipe from house to septic. Added clean-outs to mitigate future problems. Excellent work.

    Answer from pro:

    **Thanks Diane** We are very grateful for the review and thank you for sharing your experience here for all to see. It is very gratifying to know that you were happy with our service from start to finish. Thank you for choosing DrainWorks and for sharing these kind words. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 19 Oct 2017
  • Review from Danny Wong
    Rating: 5 out of 5
    Review left on 6 Sep 2017

    Excellent Job Clearing the Kitchen Drain Clog

    Very happy with how Matt from DrainWorks resolved my clogged drain. He was patient and very careful not to make a mess by laying down a waterproof cloth. He provided a walkthrough while he showed me how to remove the plastic pipe. Detected the clog (10' down the pipe) while snaking. He did some extra work addressing a light leak at the bottom of the pipe.

    Answer from pro:

    **Thanks thepix** We are very grateful for the review and are thrilled that you were happy with the service provided. We definitely pat attention to details and make customer service our top priority; it is so rewarding to have our efforts acknowledged. Thanks for choosing DrainWorks Plumbing, we look forward to hearing from you should you require drain or plumbing assistance again in the future.

    Reply created 8 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Aug 2017

    Inspection of home drains and toilet repair work

    Called for a service call on a Thursday, and they sent Christopher to my home on Friday Came on time Was incredibly informative, and explained everything that he was doing, and as well, everything that needed to be done Was not rushed, answered all our questions and gave great service advice for maintaining the sinks and drains Christopher is a real pro, thanks!

    Answer from pro:

    **Thanks Starine** We are very grateful for the review and thank you for taking the time to share your experience. It is rewarding to know that you were so pleased with the thorough and informative service provided by Chris. Customer service is top priority at DrainWorks Plumbing and it is nice to know that our efforts were appreciated. Thanks again for choosing DrainWorks; we look forward to being the plumbing and drain service providers you will continue to rely on should you require service again in the future.

    Reply created 22 Aug 2017
  • Review from S
    Rating: 5 out of 5
    Review left on 14 Aug 2017

    Basement drain replacement

    This was a very daunting project: all the sanitary pipes were to be unexpectedly replaced in our basement and part of our driveway. This meant breaking the concrete floor and a lot of mess - and all without time to empty the basement. Jim, Armondo and Eugene and his team were great. Eugene carefully worked around all our things and made great efforts to keep the mess to a minimum. They also made excellent suggestions - and really went the extra mile on this difficult job. Very professional and thoughtful team. Update: We had Chris in on Aug 14 to fix an unrelated problem that we had put off for a while: replacing two sets of stubborn faucets. One faucet set was quite corroded. Chris has fixed various faucets for us in the past and he is always thoughtful and meticulous, a professional who makes every effort to make sure the job is done up to his (and our) high standards. Thanks again.

    Answer from pro:

    **Thanks S** It was a pleasure reading your review to learn how happy you were with the service provided. It is rewarding to know our efforts were well received. Thank you for the kind words and for sharing them here for all to see; we really appreciate it. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 16 Aug 2017
  • Review from A satisfied customer
    Rating: 5 out of 5
    Review left on 13 Aug 2017

    Replacement of sewage and storm pipes

    Drainworks provided a detailed quote for the job. We were given various options which allowed us to make an informed decision. The camera system allowed us to see the blockage. We have used Drainworks in the past and, once again, we were satisfied with their services. The staff was professional. The work is guaranteed and they got the job done on time.

    Answer from pro:

    **Thanks** We are very grateful for the review and thank you for sharing your experience. It is rewarding to know that you were satisfied with our service. We value your patronage and thank you for making DrainWorks Plumbing your choice for any plumbing or drain service you require assistance with.

    Reply created 16 Aug 2017
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 26 Jul 2017

    Outside water supply line fix

    I had drain works out for a little under two hours to help with the water supply line that had burst because the prior occupants did not winterize properly. About 2 feet of copper piping was replaced along with a water shutoff valve, so not a whole lot in the way of materials. So in my mind I have maybe $50-$70 in parts and 2 hours worth of labor which if you want to call it $100/$125hr should put the cost around $250-$320. I was initially quoted $384 but ended up getting charged $545.79 because there was a secondary hole in the line that may or may not have been there to begin with. My problem with this is not so much the quality of work but the value for the money especially now that I think about it the extra $100 charged for the second holdback in the line. Below are pictures of the work.

    Answer from pro:

    We appreciate your feedback and are happy that you liked the quality of our work. Regarding you concern on value for the money, we ask you to please consider the following. There are a myriad of costs involved with having a fully equipped licensed and insured plumber sent to the home, not just time and material, which is why when quotes are presented upfront, they are per task, so regardless of time or operational costs, you only pay what you agreed to proceed with before we begin. No surprises! The initial quote was for $384 + hst and you were made aware that if there were additional bursts, requiring additional service, there would be additional charges presented to you. You agreed to proceed with this. After the initial repair, and the discovery of the secondary burst, you were presented with the additional quote of $99 + hst upfront to repair it, and you agreed to do this too. It is displeasing that after the fact you would be dissatisfied since we always go to great lengths to be transparent and upfront with pricing and only proceed with service at the agreed upon price after we have your approval. Our customers are never forced to proceed with work if they are not happy with the price; it is their decision. If you would like to discuss this further, please feel free to call our office.

    Reply created 28 Jul 2017
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