Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2017

    Sewer pipe replacement

    I have used Drainworks before and have been always very satisfied with their courteous and professional service. I had a major sewer backup and they arrived promptly and worked very hard to replace the existing old pipe in as quick as possible so we could continue to live in the house. I would always recommend you call Drainworks first!

    Answer from pro:

    **Thanks Ian** We are grateful for the feedback and thank you for sharing it here with us. It is nice to know that you are always happy with our service. Thank you for any referrals and as always, we look forward to hearing from you should you require plumbing or drain assistance again in the future.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jan 2017

    Leaky Sink basement / no hot water bathroom sink upstairs

    The service start to finish was nothing short of impressive and I'd go as far to stay incredible. From the very start Drainworks made it easy. I dealt with J.P who was fantastic and ended up calling me a couple days after I booked and got a plumber in to me 2 days early. The plumber -Chris- that arrived provided some of the best customer service I've ever had. He was friendly, polite, professional and obviously extremely competent. He went straight to work but was giving me clear feedback on the problems he suspected and the costs associated with checking the surface vs. under panels to confirm it. Once that was complete he gave me a clear, written quote and revised total before moving ahead to make sure I was comfortable with everything. He got everything replaced in the basement, the outside faucet re-winterized, left clear instructions on seasonal upkeep and even provided a referral for some unrelated reno work in my bathroom. It was truly above and beyond service. Once he was done in the basement he looked at the bathroom sink (I hadn't even remembered to tell them beforehand it had an issue, too) and got that fixed for me, too. I received tremendous value for the money spent and couldn't be happier with the results. I will definitely be using Drainworks again and would strongly recommend them to anyone in need. Judging by my experience with Chris and J.P plus seeing the results of their work I can say without a doubt you'll be more than satisfied with their technical abilities and their genuine and sincere customer service.

    Answer from pro:

    **Thanks Aaron** It was an absolute pleasure to read your review and learn how happy you were with our service, from start to finish. We really do appreciate the kind words and are grateful to have our efforts acknowledged by you. Thanks for choosing DrainWorks Plumbing. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 31 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2016

    Drain backup repair -- fast, efficient, courteous.

    We contacted DrainWorks after a sewer backup. After an immediate camera scoping and assessment, they were able to start working within 3 days, and the digging, pipe replacement and refill was completed in a single day. Because the digging around a shared pipe had to be done mostly on our neighbour's property, we appreciated that the crew made a special effort to take apart the concrete steps in a way that allowed them to be replaced almost exactly as they were (which our neighbours were not expecting and were relieved to see). Armando followed up on the work a day later and gave a full camera inspection right out to the city line to show the quality of the work.

    Answer from pro:

    **Thanks Jay** We appreciate your review and thank you for taking the time to share it with us. It is very rewarding to know how happy you were with our service, and also satisfying to have our efforts acknowledged. Thanks again for the kind words and thank you for choosing DrainWorks plumbing. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 31 Jan 2017
  • Review from V. Law
    Rating: 5 out of 5
    Review left on 23 Nov 2016

    Backed up Bathrooms

    Long overdue review from Dec of last year. Our bathroom started to backup a week before we had guests over for Christmas. From the initial diagnosis of the problem to finishing the job that includes excavating the basement foundation to find the ROOT (almost 2 meters worth of roots) of the problem, it took 2 days (this happen over a weekend too!). Armando walked us through the entire process, explaining everything that he had found and gave us all of the options. In addition, his team made sure to have the rest of my home well protected during the entire process. By the time they left, it did not even look like we had a plumbing problem happened at all. We were very impressed with the service and work performed. Will not hesitate to call if we had problems in the future.

    Answer from pro:

    **Thanks V** We are very grateful for the review and thank you for taking the time to share this feedback with us. It is rewarding to know that we could be of assistance and that you were so happy with the outcome. Thanks for choosing DrainWorks; we look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 7 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2016

    dust clean

    Paul and Johnny did great job in my house. They gave great service! Really recommend! About 2 hrs work. Also they are very friendly and polite. Very satified with their service.

    Answer from pro:

    **Thanks catcat18** We appreciate your review and thank you for posting it. It is great to know you were satisfied with the service. Thanks for choosing DrainWorks Plumbing.

    Reply created 7 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Stack and drain replacement

    Drainworks replaced an original cast iron stack in our basement which had cracked, as well as the original (100 year old) drain system in the basement and extending outside to the city sewer connection. They also installed a new drain in the basement and several clean out accesses (which were lacking in the old set up). This was a big job. We were very impressed by the professionalism of Chris, Lou and Armando and with the tidy, efficient work done by Misha and his team. All work scopes and quotes were detailed and in writing. The work was followed up by a post job inspection and written report on what had been done. Lou and Armando were very pragmatic and gave useful advice. They were also willing to listen to concerns and get customer input and did not hesitate to explain everything they proposed to do and check to make sure that everything was understood. We were kept informed about what was going on throughout the job, and additional input from us was sought as necessary. Appointments were meticulously kept (the start date for the drain replacement was even moved ahead by one day, after checking to make sure it was okay). Very pleased with the work done and with the professionalism of this company.

    Answer from pro:

    **Thanks Brian** It was a pleasure reading your review to learn how happy you were with the service provided from start to finish and from all involved. At DrainWorks we strive to provide exemplary customer service paired with quality workmanship and meticulous attention to detail. It is very rewarding to know that our efforts have left you as a satisfied customer. We certainly appreciate you sharing your experience here for all to see. Thanks for choosing DrainWorks; we look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 7 Dec 2016
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 24 Oct 2016

    back water valve

    The crew was tidy, appropriate and timely. The initial investigation was thorough and the proposed plan was made clear to me and carried out as promised. No surprises! I am pleased that I now have a backwater drain installed by a reputable, reliable and efficient company. Drainworks provided excellent service, were prompt, courteous and professional. They arrived when they said they would and completed the job on time and as promised. Thanks Armando and Lou.

    Answer from pro:

    **Thanks** We are very grateful for the review and thank you for taking the time to share this experience with us. It is rewarding to know that you were happy with the service from start to finish. DrainWorks does strive to provide top notch customer service and professional workmanship, and it is kind of you to acknowledge our efforts. Thanks for choosing DrainWorks Plumbing. We look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 9 Nov 2016
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 20 Oct 2016

    Kitchen Plumbing

    I recently used DrainWorks for a stubborn kitchen sink back up. It happened the morning before we had a large family gathering. Panic set in! We needed to use the kitchen to entertain. Needless to say, we called them and immediately the assured us they would get out in short order and made us feel like a real priority. Their tech, Lou, came out, was a pleasure to deal with, gave pricing upfront, before anything was done, and walked us through all of the steps. We have used DrainWorks on a few occasions in the past and have never been less that thrilled with their quality of service and attention to detail. A high recommend from us!

    Answer from pro:

    **Thanks** It was a pleasure to read your review to learn just how satisfied you were, and have always been, with the service we provide. We thank you so much for the high recommendation and for sharing this experience with us here for all to see. Thanks for making DrainWorks Plumbing your choice for your plumbing and drain needs.

    Reply created 26 Oct 2016
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 15 Oct 2016

    Basement Drain Replacement

    Drainworks provided excellent service, were prompt, courteous and professional. Most important they solved my problem. The crew they sent was efficient and did an excellent cleanup. Our main contact from drainworks did the initial thorough investigation, supervised construction and followed up. I wouldn't hesitate to use them again.

    Answer from pro:

    **Thanks** We are very grateful for the review and thank you for taking the time to share it with us. It is rewarding to know you were so happy with the service provided. We definitely look forward to hearing from you again should you require plumbing or drain assistance in the future.

    Reply created 26 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2016

    Basement drains

    The experience with Drainworks was great. They kept in contact with me prior to the scheduled date. They arrived when they said they would. They protected the work area and the route to the back door. There was a bit of a hiccup with the work but they fixed the issue the next day. The work was done well. This is the second time I've used Drainworks in the past year.

    Answer from pro:

    **Thanks Ken** We appreciate your review and thank you for your patronage. Happy to know you were satisfied again with the service provided, and we look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks!

    Reply created 26 Oct 2016
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