Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1699)

  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 11 May 2016

    basement bathroom

    Excellent service and a great plumber! I have had many over the years (plumbers, electricians, insullation specialists, yard men, ground diggers, etc) and will say quite blatantly, that Drainworks has very competent and instructive workers, not to mention POLITE! Manners go a long way in covering up other inadequacies, but as far as I can say, Drainworks has none, (inadequacies, that is).

    Answer from pro:

    **Thanks** It was certainly a pleasure reading your review to learn how happy you were with our service; thank you for the feedback. We strive to provide top notch customer service, and it is so nice of you to acknowledge our efforts. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 11 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2016

    Drain checkup

    We live in an old Toronto house and have had issues with our drain over the years. Drainworks is part of my plan to keep the drain in perfect working order without going through an unnecessary and stressful and potentially much more expensive sewer backup. Scheduling and completion of the service were flawless. Thank you.

    Answer from pro:

    **Thanks Murray** We appreciate the review. It is rewarding to hear that you were happy with our service. Thank you for choosing DrainWorks, and of course, we look forward to hearing from you should you require our assistance again in the future.

    Reply created 11 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2016

    Replace 45' of sanitary pipe inside and plumbing improvements

    DrainWorks replaced 45’ of deteriorating clay drains under our basement floor with PVC pipe, and made several smaller plumbing improvements (replace kitchen stack and bathtub trap, add kitchen stack cleanout, etc.) We had put this work off for years (and spent a lot of money clearing tree roots from our drains) because we thought it would be a big inconvenience. But DrainWorks completed this work (which involved digging trenches in our basement, replacing the pipe, and filling the trenches with concrete, plus the additional smaller improvements) in less than 2 days. They were very committed to inconveniencing us as little as possible and our water use was only interrupted for a couple of hours. They left the work area as clean as anyone could reasonably expect. Everyone we dealt with was courteous and professional. Armando was the lead person on the job and I very much appreciated feeling I could trust him to make any additional repairs he thought were appropriate. He communicated the details of the work clearly and everything went pretty much as we were told it would. Also, my house is very old and sometimes contractors moan and groan about the challenges of working on such an old house but there was none of this with DrainWorks. The cost, relative to other home repairs I have had done, seemed very reasonable given the scope of the work. It’s only been a few days, and I am no plumbing expert, but everything looks great. I recommend this company without hesitation.

    Answer from pro:

    **Thanks Terry L** What an absolute pleasure it was reading your review and learning how satisfied you were with the service provided and with all you had contact with. We definitely appreciate your feedback. It is rewarding to have our efforts acknowledged, and to know that they provided you with peace of mind during this home repair. Thank you in advance for any referrals you make on our behalf. We certainly do hope to hear from you again should you require plumbing or drain assistance in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 4 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2016

    Cleared blockage and replaced cracked main drain, replaced old clay drains under basement floor

    I had to repair the main drain in my house and decided to also replace the century old original clay drains under the basement floor. Drainworks came quickly, did the job quickly, and left my basement cleaner than when they arrived. They explained what they were doing and asked for my input whenever there were options or decisions needed. They are not cheap but they are very professional and they do excellent work.

    Answer from pro:

    **Thanks gw** We are very grateful for the review and thank you for taking the time to share this experience. Customer service and efficiency is top priority at DrainWorks and we definitely strive to keep our customers apprised every step of the way as needed. It is rewarding to know that you appreciated our efforts and were so happy with the service. We look forward to hearing from you again should you require and future drain or plumbing work. Thanks for choosing DrainWorks.

    Reply created 4 May 2016
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 3 May 2016

    Replace a kitchen faucet

    The charge to replace a faucet (undo 3 nuts, pullout old faucet, insert new, owner supplied faucet, tighten nuts, leave) of $319 is outrageous and borders on gouging. It took him under 50 minutes after which he sat in his truck on the street, apparently reading The Sun or some other paper for about an hour. To add insult he took my daughter's 'designer' faucet with him (which he since returned).Also the warranty was removed because the faucet may be used to attach a portable dishwasher!

    Answer from pro:

    Hello Vic, your daughter, a long standing client of ours, arranged to have us meet with you at her home as she could not be onsite. We made an exception and met with you. We’d love to touch on each of your points below. The price for us to install your daughter’s supplied faucet was given upfront, before any work was done. You agreed to said price. You could have turned us away, at no cost, if you did not like the price. Secondly, we were never told that her broken/old faucet that we were replacing was to be left onsite. However, when we were told your daughter wanted it, we returned at a later date, at our cost (no charge to her) and hand delivered the faucet to her at her front door. Finally, we cannot warranty an item that we did not provide (you provided the faucet); no one in any industry or field can or would do this. DrainWorks always strives to provide the utmost in transparency and quality of service, as evidenced by the myriad reviews here, and otherwise. Have a great weekend.

    Reply created 6 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2016

    Efficient and Knowledgeable

    I filled out a "get a quote form" on line and received a phone response the same day. An appointment was set for a technician to visit and the payment information was explained to me. The company was very accommodating in scheduling a visit to meet my timetable. I received a call the day of to say the technician was running on time. When Matt arrived I explained that the toilet, in the basement, was not flushing properly. I found that he was very knowledgeable, as he described the work that could be done to resolve the problem. Once I chose a method, he proceeded to perform the work. He left the area extremely clean so there was nothing for me to do. I was very pleased with the service.

    Answer from pro:

    **Thanks Gina** We are very grateful for the review and we thank you for taking the time to share your experience here for all to see. It is rewarding to know that you were so pleased with the service from start to finish. We certainly do look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 3 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2016

    sewer drain plugged

    Cleared roots from drainpipe with high pressure water and confirmed with camera inspection. Left area clean.

    Answer from pro:

    **Thanks Eric** We are very grateful for your review regarding the service provided. It is nice to know that you were pleased with the experience from start to finish. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 3 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2016

    Wet Basement now a Dry Basement

    Head downstairs to watch a movie and step onto a big, wet, soggy carpet. Worst basement nightmare. DrainWorks was my first call, William was quick with advice and Armando arrived on Monday to walk me through the process and today, I have new pipes, new drains and peace of mind. Everything was explained in great detail - I saw the clogged, tree root filled clay pipes and then the white, clean new PVC pipes two days later. Basement and driveway now spotless. Thanks to all.

    Answer from pro:

    **Thanks Marianne** It was a pleasure reading your review and learning how happy you were with the service provided. Thank you for the feedback, it is rewarding to have our efforts acknowledged and to know we could be of assistance. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 3 May 2016
  • Review from Customer of Drain Works Plumbing
    Rating: 3 out of 5
    Review left on 28 Apr 2016

    Drain clean (snake)

    Drain backing up. Called number for service. Received prompt service. Call response in less than two hours. Issue resolved within 45 minutes. Service man polite and competent. Would use same company again.

    Answer from pro:

    **Thanks** We certainly do appreciate your review and are very happy to know you found so many positives with our service and that you would continue to use DrainWorks in the future. We do wonder how with such a great experience our rating was less than perfect. We kindly ask that perhaps you can get in touch with us so that we may learn how to perfect our service going forward; or if the rating is an error, perhaps it can be adjusted. In any case, thanks for choosing DrainWorks, we do look forward to the opportunity to provide you with top notch service should you require assistance again in the future.

    Reply created 3 May 2016
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 24 Apr 2016

    Drain Clearing

    My main drain was plugged - sewer backed up in the laundry room. Called the promoted company in google search. They didn't arrive on time, they charged me $300 for a camera scope and said I needed to pay $4000 to have the drain dug out. Sent them away. Posted some requests for quotes on Homestars. Drainworks responded. Tech was here as promised. Reviewed the situation, went through my options. I elected to try the snake for $200. Bingo - we got flow. Yes the drains are old but they appear to be intact and now I have time to get proper quotes rather than be held up. Matt the tech was fantastic.

    Answer from pro:

    **Thanks** We are very grateful for the review and happy to have had the opportunity to assist you. Thanks for sharing this feedback for all to see. We do look forward to hearing from you when you decide to make permanent repairs. Thanks for choosing DrainWorks Plumbing.

    Reply created 3 May 2016
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