Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2015

    Main Drain Replacement

    About 7 months after moving into our new home, we discovered that roots had taken over the main drain from the house. This required a complete replacement of all of the old clay pipes, under the basement floor and out through the front yard. We called DrainWorks for a second quote, which came in about $2,000 less than the quote from another company. Armando came to give the quote, and was thorough and helpful. He also led the crew when the work was done. The entire crew was great - on time and hardworking. The first day involved digging two 8-foot deep pits in the front yard, and by the end of the day, you couldn't tell that anything had happened. They returned everything to how they found it. Everyone we dealt with from the company was friendly, efficient, punctual and a pleasure to work with. I could not be happier and highly recommend them!

    Answer from pro:

    **Thanks T. Smith** It was a pleasure reading your review to learn how happy you were with the service and to know that we could be of assistance. Customer service and attention to detail are definitely top priority at DrainWorks, and it is nice to know that our efforts were appreciated and well received by you. Thanks again for choosing DrainWorks, we do hope to be your choice in the future should you require plumbing or drain assistance again.

    Reply created 8 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2015

    drain pipe replacement

    I have been using them since the 90s. This was work done inside my home. There were great. It was done in a day and they left NO mess. I would recommend them to anyone with drain issues.

    Answer from pro:

    **Thanks Kelly** We are very grateful for the review and for your patronage. It is such a delight to know that you have always been happy with the service DrainWorks provides, and for so long too. We definitely value having you as our customer and look forward to hearing from you should you require plumbing or drain assistance again in the future.

    Reply created 8 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2015

    Plumbing

    Professional, reliable and courtesy staff. Perfect service performed by Chris, who always attends to plumbing issues that I have. Never a re-call for work done right in the first place.

    Answer from pro:

    **Thanks J. Deborah** We certainly appreciate the review and value your patronage. It is nice to know that you are always happy with the service you receive. As always, we hope to hear from you should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 8 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2015

    Replace pipes and weeping tiles

    Water and dirt kept coming up through a basement drains during heavy rainstorms. Looked online for companies to repair it and decided on Drain Works as they had many favourable reviews. Matt came over within an hour of my call which I was very pleased with and told us what he thought should be done and at a reasonable price. A work crew arrived in a few days which was earlier than originally planned. They replaced a lot of old pipes clogged with dirt and put in new weeping tiles also filled with dirt. Everything was done very efficiently and professionally and the clean up was so well done you'd never think anything had happened. No more water leaks! Would recommend Drain Works without hesitation. Thank you.

    Answer from pro:

    **Thanks Nancy** It was a pleasure reading your review and learning just how happy you were with our service. We do strive to offer top notch customer service, so it is nice to know that our efforts to get the work done quickly, efficiently and professionally, left you confident in your choice to choose DrainWorks. Thank you so much for your referral. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 30 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2015

    Backwater Valve Install

    Armando is the man!! I got a Backwater valve installed, I just moved in my new place and they accommodated my schedule for the install no problem. He explained step by step what was going to get done, the inspection process and how to get the rebate from the city. Everyone involved from start to finish were professionals. When the job was done they came back and inspected the work to make sure it was done right, no one does that anymore. Don't think twice call up Drainworks and get the valve put in, with the rebate from the city and the great price they'll give you you'll be glad next flood that you don't have crap floating in your basement like your neighbour does cause they didn't call. Shout out to Eddie for setting it up.

    Answer from pro:

    **Thanks Joe** We appreciate your review and thank you so much for sharing such a glowing account of your experience with DrainWorks. It is nice to know that you were pleased with the professional service you received from start to finish. Happy to have been of assistance. Thanks for choosing DrainWorks; we do look forward to being your choice for any future plumbing or drain assistance you may require.

    Reply created 30 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2015

    Basement Flood

    Following a heavy rain on Saturday 13 June, we woke to find the sewage had backed up through much of our finished basement. Drainworks expedited a technician who scoped the pipes and we saw the old clay pipes broken and rotted. The next day Drainworks was on the job, excavating driveway and basement to install new PVC pipes. Outstanding work, speedy and no mess at all. Frank and his crew were terrific. Sincere thanks for their professional and competent work.

    Answer from pro:

    **Thanks P Lomasney** We are very grateful for the review and thank you for taking the time out of your schedule to share this feedback with us. It is very rewarding to know how happy you were with the service provided. Thanks for choosing DrianWorks; we do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 30 Jun 2015
  • Review from Allan Ng
    Rating: 5 out of 5
    Review left on 11 Jun 2015

    Backwater Valve

    Armando and his team were amazing. Honest, thorough, and extremely professional. Most importantly both my wife and I felt that they went an extra mile for us in helping us save unnecessary cost on our basement repair. Highly recommended.

    Answer from pro:

    **Thanks Allan** It was a pleasure reading your review to learn how satisfied you were with our service. Customer service is top priority at DrainWorks and it is nice to know that our efforts were recognized and appreciated by you. Thank you so much for sharing this experience here for all to view. We do look forward to being the plumbing and drain service providers you will rely on should you require assistance again in the future.

    Reply created 30 Jun 2015
  • Review from Adrian Nicola
    Rating: 5 out of 5
    Review left on 9 Jun 2015

    New Sewer Drain

    We had to re-route a sewer drain, dig a new 70 foot trench and connect to the city sewers. Frank from Drain works came on site and was very knowledgeable. He helped to highlight some challenges and then explain the next steps. He even drew up the new sewer plans for the permit office. Every step of the way Frank provided excellent communication and regular updates. Drainworks completed the work when they said they would. When we went to check it out we were very impressed with the work site. They dug a 70 foot trench and all the debris was neatly piled in corners. After completing the work there was some issue with the new cement they poured. Within a day Frank made arrangements to fix the issue and did so according to my timelines. I would use Drainworks again without hesitation.

    Answer from pro:

    **Thanks Adrian** It was a pleasure reading your review and learning just how happy you were with our service, from start to finish. Thank you so much for sharing your feedback and this experience here with us and with others. It is nice to know all could be done to your liking in a timely manner that worked for you. Thanks for choosing DrainWorks; we do look forward to continuing to be your choice for any future plumbing or drain service you may require.

    Reply created 17 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2015

    Bathroom Plumbing Problems

    DrainWorks was called when we had serious problems with a clogged tub drain and a broken sink drain. The worker was professional, efficient, and the cost was in-line with expectations. We were pleased with the work.

    Answer from pro:

    **Thanks A. Laing** We value your feedback and thank you for taking the time to share this experience here with us. It is rewarding to know that you were so pleased with our professional, efficient and cost effective service. We certainly look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 17 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2015

    Backwter Valve & replace clay pipes

    Finally decided to get the drains replaced after problems with tree roots causing back-ups. Did my research and decided on DrainWorks based largely on the reviews on Homestars. The company was professional and courteous and the person I dealt with, Armando, explained how it all would work out. Despite a delay with the inspection everything went well. I would recommend DrainWorks to fiends and family.

    Answer from pro:

    **Thanks Dave** We are very grateful for the review and are so happy to hear that you were happy with our service. Thank you in advance for any referrals you make on our behalf. We certainly look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 17 Jun 2015
Get in touch