Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1701)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2010

    kitchen and bathroom renovation, installation of new sinks and faucets

    Chris Leger was punctual, polite and professional. The job was reviewed, a comprehensive quote given and the job was completed in a timely manner. I was very happy with the finished product and require more work and will request Chris to return to help us finish our reno!

    Answer from pro:

    **Thanks Joan** We certainly appreciate the review and thank you for the kind words regarding the positive service experience you had with DrainWorks. It is rewarding to know that you were so satisfied. We do look forward to hearing from you when you require our services again. Thanks for choosing DrainWorks.

    Reply created 28 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2010

    Fix leaks in Kitchen and Bathroom

    My kitchen and bathroom taps were dripping and Chris came and replaced both sets of taps. He was able to turn the water off in the bathroom to replace the taps which a previous plumber was unable to do. The service was professional, he explained everything, arrived at the specified time and the work was completed in a timely manner. I have used Drainworks previously for clogged drains and have always found the service to be professional.

    Answer from pro:

    **Thanks Robin** We appreciate your review and your patronage. It is rewarding to learn that you are continually satisfied with the service you receive with DrainWorks and we look forward to being the plumbing and drain service providers you rely on should you require assistance again in the future.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2010

    Kitchen Plumbing

    I had a badly leaking pull-out faucet hose and was having no luck installing the replacement I bought (having been assured at the store that it woulw fit). I called Drainworks hoping for some guidance. Phil arrived on time, was warm and courteous with me and both patient and kind with a very curious 5-year old. Phil diagnosed the problem immediately (incompatible hose)and explained my options in a pressure-free manner. I opted to have a whole new faucet installed (which made senes considering the age of the faucet), and he took time to show me several models and explain the features. The job was done quickly and I'm really happy with the results. I would certainly recommend Drainworks to neighbours and friends for fast, friendly and knowledgeable service. Thank you Phil!

    Answer from pro:

    **Thanks Paula** We certainly are grateful for the review. It is rewarding to know that you were so pleased with our service. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2010

    Sink drain clearing

    We had a clogged drain in our sink that Jeremy Harris from Drainworks came to fix. When we called, William answered our call and informed us about the cost to clear the drain. William was very professional and informed us when the technician would be coming by. Jeremy arrived within the time window that was quoted to us. Jeremy was very professional, and was up front about the price to fix our drain. He was dressed in a uniform and put socks over his boots so as not to dirty our floor before coming into our home. Jeremy unclogged our drain in about 50 minutes using an electric snake device. We would definitely recommend Drainworks and would not hesitate to use them again for any plumbing problems we may have in the future.

    Answer from pro:

    **Thanks Bart** It was a pleasure reading your review to learn that you were so pleased with the service you received. We look forward to any referrals you make on our behalf and we also look forward to being the plumbing and drain service providers you rely on.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2010

    Fix a slow running toilet

    Drainworks representative was on time. He explained the options and the costs in advance. He did the job thoroughly, explaining the various steps and fixed the problem. I'd call them again.

    Answer from pro:

    **Thanks** We appreciate your review and we look forward to being the plumbing and drain service providers you rely on. Thanks for choosing DrainWorks.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2010

    leaking toilet

    The plumber replaced the toilet seal which had been incorrectly installed causing a leak and shifting of the toilet. The toilet is now straight, doesn't leak and is well sealed. While I'm very satisfied with the work, the $250 invoice was in my view, quite high.

    Answer from pro:

    **Thanks Jean** We appreciate your review and your input. It is nice to know that you were satisfied with the work performed. Regarding pricing, although it is always presented for your approval before we begin, by industry standards the costs incurred were more than fair when having a highly qualified, licensed and insured plumber sent over. We do thank you for choosing DrainWorks and we do hope to be the plumbing and drain service providers you can rely on.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2010

    Tap installation

    Chris did a great job. He was friendly, professional, and cleaned up the mess! The estimate given in December was honoured in April which I think is fabulous. You guys do great work.

    Answer from pro:

    **Thanks Tim** We appreciate your review and thank you for taking the time to share these kind words to express how satisfied you were and have been with the service you receive from DrainWorks.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2010

    Clogged Basement Drain

    Drain from the stack to the sewer was clogged. Tried to snake it out myself to no avail. Have never dealt with DrainWorks before. Call was answered by a real person who was pleasant and helpful. Told me someone would be there between 5:30 and 7:30 that day and would call when they were on their way and this came to pass. The tech Jeremy [last name removed--Ed] inspected the drain and gave me a price which I agreed to. Was very helpful and pleasant and put on plastic booties over his shoes to keep the floors clean. Did the job quickly and in a professional manner and checked the work before he left to make sure the drain was clear. Very efficient organization. Give them a call

    Answer from pro:

    **Thanks Robert** We are grateful for the review and thank you for choosing DrainWorks. We look forward to hearing from any referrals you make on our behalf as well as being the plumbing and drain service providers you can rely on.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Apr 2010

    Plumbing Upgrade in Home

    My new plumbing is a work of art, thanks to the professional people at Drainworks and in particular to the expertise of Jeff. I was required to replace all the old galvanized iron pipe in my mid-town Toronto home, circa 1920's. This work included replacing the old water service outside, buried in my lawn. I called Drainworks, they promptly booked an appointment and Jeff arrived the same afternoon to review the work required. He completed the quote, explained what would happen and also answered my questions with patience. This took of some time, as it was a big job. To his credit Jeff made all the real fear I had about starting this process go away, as I had really put it off until I could put it off no longer. The next day, Lou and the crew arrived promptly to replace the old water service. They completed the work by early evening. It was a chilly day to be outside digging down to the water service, and under and through to my basement. They put in the new copper service expertly. Extremely tidy and professional, they took care to dig only where absolutely necessary. The work was inspected the next day as well. I was very happy and relieved. Jeff returned to complete the interior work. I needed a whole range of items to be upgraded to copper and/or new plumbing on all levels of my home. This was accomplished masterfully & professionally, with a lot of focused hard work. And you can tell just by looking - this is skillfully done - it looks amazing and the water pressure has increased significantly! This work is miles better than any previous plumbing work completed in my home. My house has undergone a lot of renovation and still requires a lot more, but at least I have peace of mind that this work is sound. Sincere thanks :) Thank you!

    Answer from pro:

    **Thanks Jane** It was certainly a pleasure reading your review and knowing that all our efforts left you at ease for such a large job. It really is rewarding to learn that you were so pleased with our work and happy with the results. We definitely look forward to being the plumbing and drain service providers you can rely on.

    Reply created 23 Apr 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2010

    clear clogged drain

    Called for clearing drain. Technician appeared at promised time. Explained procedure and cost involved. Once given the go-ahead, technician carefully covered feet and wheels of equipment to not track over floors. Worked quickly and efficiently to get job done. Would definitely recommend!

    Answer from pro:

    **Thanks Franny** We appreciate your review and thank you for choosing DrainWorks. It was a pleasure to learn that you were so satisfied with the service and we welcome any referrals you make on our behalf.

    Reply created 23 Apr 2010