Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2010

    Blockage in sewage system

    We had a blockage in our sewage system that caused a minor flooding in our basement. We went on line to find a company and this one came up. We called an explained our problem and they had someone at our house within 45min. Matt was very professional and knowledgeable and offered as much information as he could so we understood everything that was happening. He himself understood exactly what was going on and helped us to find a way to fix the problem without just trying to take advantage of us not knowing the situtation and try to make money off us. We were very pleased with his knowledge and professional approach, we would definanlty recommend to others.

    Answer from pro:

    **Thanks Mandhir** We appreciate your review and are ecstatic to learn that you were so pleased with our service from start to finish. Thank you in advance for any recommendations and we do look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.

    Reply created 9 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2010

    Sewer backup/ clean outs installed

    We had a sewer backup and required clean outs be installed for the city to come in and find the root of the sewer back-ups we have been experiencing for years. When Jeremy came to snake and use the camera on our drain he explained everything to us in a manner that anyone could understand. Gave us quotes on the work we needed done and had a crew in our home 2 days later. The work men were so clean I didn't seem like we had work done in our basement. I was expecting a dirty disaster. To suprise my husband when he came home from work I told him no one had showed up. He was so surpised when he went down to check and saw that the work was completed. We would definetly call the company in again if needed. And would receommend them to all my family and friends. Great Job Guys!

    Answer from pro:

    **Thanks Angela** We certainly do appreciate your positive review regarding the service you received from DrainWorks. It is nice to know that you were so satisfied with our work. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 9 Mar 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 Feb 2010

    Redoing plumbing

    After having a disaster job done on my plumbing, I called this company to come in and fix the problem. They were fast and efficient. I have no complaints. I would highly recommend this company for the future and I would call them again if need be.

    Answer from pro:

    **Thanks Ashelizabeth** We appreciate your review and thank you for sharing this experience. It is rewarding to know that you were satisfied with our service and that we were of assistance. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 3 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2010

    waterproofing, plumbing

    It's been almost a year since I had some work done on my house by Drainworks. At first I was hesitant to write any review as I wasn't 100% sure if the work that was done will actually hold up to the expectations. In the past I been going to major problems with contractors and their poor quality of service and I always had to re call back and get them back and fix. Which ends up being nothing more then a headache and stress. But since a year now and with major heavy rains and storms the work that Drainworks have done has hold up to the crazy canadian weather and my old house. I am very pleased with the work. First time ever I didn't have to call back and complain. Which is nice for a change. The work that they done first was somehow emergency leak in the main sewage pipe which had a hole and it was flooding my basement. Didn't expect anyone to come same day to have a look but they did within hours and started the work shortly. After that promt service I decided again to go with Drainworks to do waterproofing outside the house. I been batteling with leaks and floods in my basement for 2 years and I been through many contractors who just can't fix or never finish a project they just walk out and I never hear back from them. Drainworks exceed my expectations. Knowledgble, understandable, dependable, and most of all they actually do answer the phone when you call so i never have to chase them. Always on time, always work with my busy schedule. What I am pleased with is no matter how hard the job was, they don't give up they manage to work out a solution and finish the project rather then just tell me "it is impossible to fix" (I was expecting to hear that since that's what I been experiencing in the past with others). Once it is agreed that they will do the project from start to finish I excpect it to be done. And That's what Drainworks done. From start to finish without a worry. I do understand older homes are always a challenge, but they never made me feel as if I am making their lives miserable. Always with a smile, "We will have it done, No worries" Great Job very pleased. No leaks at all, no problems, I don't even think about it anymore when it rains outside. BONUS!

    Answer from pro:

    **Thanks Agata** It was a pleasure reading your review and we thank you for not only sharing how impressed you were when we did the work, but also for sharing that 1 year later your satisfaction with our work is still present. We certainly value your kind words and are ecstatic to know that our efforts were truly appreciated. Thank you for choosing DrainWorks, we look forward to being the plumbing and drain service providers you rely on.

    Reply created 3 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2010

    find blocked drain in basement bathroom and move plumbing fixtures.

    MOVED INTO A OLDER HOME WITH A SO CALLED RENOVATED BATHROOM IN BASESMENT. WAS BLOCKED AND FOUND TO HAVE PLUMBING THAT WAS PUT IN INCORRECT. aLSO HAD PROBLEMS WITH TREE ROOT. DRAIN WORKS WAS CALLED IN AND USED CAMERA TO INSPECT,FOUND PROBLEMS AND ADVISED SOLUTION. REMOVED 50 YEAR OLD CLAY PLUMBING WITH NEW. CREW CAME ON TIME, WORKED HARD AND TOOK THE TIME TO LEAVE THE BATHROOM AND AREA SPOTLESS. WAS MUCH IMPRESSED.

    Answer from pro:

    **Thanks Gordon** We are grateful for your review and thank you for taking the time to share these kind works. It is rewarding to learn that you were happy with our service. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 3 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2010

    Backed up sewer drain

    We had issues with our sewer drain backing up. We called Saturday night and they were able to come first thing the Sunday morning. From the camera inspection we found that we had a major root problem in our drain. They immediately gave us a quote and were able to begin escavation the next day. After 9 hours of labour, our house was free flowing once again. Throughout the process they were upfront and were constantly communicating their progress. We never felt pressured or in the dark. Note: We are in Toronto (Riverdale). Homestars only listed Milton and Guelph here.

    Answer from pro:

    **Thanks Jeff** It was a pleasure reading your review and learning how satisfied you were with the service you received and that you valued our approach and customer service. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 3 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2010

    Galvanized Pipe Replacement

    I needed a couple items resolved, some galvanized pipe replaced, kitchen vent reconfig, fridge line install. The Drainworks dude did a bang up job, answered all my questions, scheduled the work shortly after the inspection, and was happy to fix up a couple items he noticed free of charge while providing me with needed familiarity as this is my first home. A+ job

    Answer from pro:

    **Thanks Seth** We certainly are grateful for the review and to learn that you were so happy with the service you received. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

    Reply created 3 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2010

    Washer Sanitary Drain Installation & Faulty Sanitary Trap Repair

    In the process of getting a rough-in for laundry facility, Drainworks was the only company who performed a camera inspection prior to providing a quote. Their quote was all-in and detailed all the perticulars. Although they are certainly not cheap, their work, professionalisme, staff and quality of service is second to none. I was satisfied with all aspects of my dealings with them from arranging a quote, meeting with the technician and from the start to end of the project. As an added bonus, they were also able to access a faulty trap from the dug-up area for the washer drain rough-in, saving me the aggrevation of having to dig-up my neighbours front yard in the spring (I live in a semi). All in all, I would recomment them, hands down.

    Answer from pro:

    **Thanks Luc** It was wonderful reading your review and learning that you were satisfied with and recognized the value in all aspects of our service. Thank you in advance for any referrals you make on our behalf and thank you again for choosing DrainWorks. We look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 3 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2010

    Floor Drain Cleanout and Camera Inspection

    We called this firm due to a floor drain backup. We had a promotional card left here in the mail box in early 2009 that we kept in case we needed any plumbing work done. We decided to try DrainWorks out. We were very satisfied with their promptness and courteousness, as well as professionalism in resolving our problem.

    Answer from pro:

    **Thanks Don** It was a pleasure reading your review and learning that you were so satisfied with the service you received from DrainWorks. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you rely on.

    Reply created 3 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2010

    kitchen and bathtub drain problem

    My overall experience with Drainworks was great - they called once to offer a cancellation time, and called to update me on when the technician would be arriving twice. Jeremy was very efficient and professional and explained the process in easy terms. I finally have a well draining bathtub!

    Answer from pro:

    **Thanks Jen** We appreciate your review and thank you for choosing DrainWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 3 Mar 2010
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