Fieldstone Windows & Doors Ltd

Rating: 4.7 out of 5

Fieldstone Windows & Doors Ltd reviews (113)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 18 Jan 2018

    Installation is terrible - Company correted issue

    I have now had the windows from Fieldstone for 8 years and already the trim on every window has cracked where it is attached to the window frame. The insulation is likely non-existent. The breeze that comes through the window frame of every window can almost blow a candle out. I tried getting them to come out to my place in the winter (2016/2017) to review the situation, but they stalled in 2017 to the point where it was no longer beneficial to test the windows. They used the excuse they were training a new person. Now this year when I want to have them out, they doubled the service fee and will charge kilometers. And again they are training a new person. If they were so sure of their workmanship, they wouldn't be charging this high rate. They only offered a 5 year warranty and for good reason for them. I would not recommend them at all to do your windows. I included a picture of the trim so that everyone can see how it is separating from the frame. Sorry, I cannot show the candle blowing in the window from the lack of insulation. Update Feb. 2018 Ken the owner called and came out to inspect the previous work and found the insulation had not been properly installed. Within the next business day they had a repair man out to our house. He checked and repaired all the windows that had issues. The work was done extremely well. All windows are now sealed tight and we no longer have a draft coming in. Thanks Ken.

    Answer from pro:

    Hello Paul, I would like to visit and address your concerns. Ken Simpson Owner

    Reply created 22 Jan 2018
  • Review from Customer of Fieldstone Windows & Doors Ltd
    Rating: 1 out of 5
    Review left on 21 Nov 2017

    Window Installation

    Very unprofessional, first of all the person who came to the home dose not know how to take measurements of window frames. When windows were delivered, they did not fit. Guys trying to installed them where extremely upset that they started to rip my existing framing out. The existing front window is a 3 piece set, individual windows. They tell me it would have been better to install a window from brick to brick. I was not planning a brick to brick window instalment. Installers safety concerns for others was non existent. Kept throwing ripped out window framing onto the ground below with no regards for others. Would not recommend.

    Answer from pro:

    Hello Nick, I'am the owner of Fieldstone Windows & Doors and also the one responsible for the measuring. While you are correct that there was an error in my measurements, I think the finished results more than make up for it. As you can see in Image#1(See Gallery), the 3 bay windows are separated by a drywalled post. I assumed the post was drywalled on all 3 sides, but as we discovered on installation day, this was not the case. Your contract called for a sub-frame style of installation, where the windows would simply be inserted between the posts. Because I believed there was drywall on these posts, I made the windows 1" wider than I otherwise would have. I received a phone call from the installer on Oct 12th when he discovered the issue and drove straight there to resolve things with him and you. My solution was to change the installation method to a more expensive "split-frame" style. This is a process where the inner half of the frame remains and the exterior portion is removed. I must admit I was surprised to see your review this morning. Since you were in agreement with the proposed solution. Yes, this was not exactly what was agreed to on the contract but there are actually several advantages. (Image 3 & 4 See Gallery) - The hollow posts are now fully insulated which would not have been possible. - You have larger windows and increased glass size - You received a more expensive installation - It looks nicer visually Thank you for your comments about safety. I believe you are referring to our guys dropping wood from your front porch to the lawn below. We are planning an operations meeting to discuss better ways of handling debris safely and minimizing risk. I'am sorry you waited over a month to bring this to our attention. You didn't mention anything at the time and paid us in full. Would you like to schedule another visit with me to look at the finished product? We would like to win back your trust. Ken Simpson President Fieldstone Windows & Doors Ltd.

    Reply created 23 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2017

    House windows replaced

    We had all of the windows in our house replaced, with Fieldstone both supplying and installing the windows. We selected a colored exterior and a white interior on the windows. The actual installation workmanship was excellent, and the flashing and caulking color matched the window exterior color beautifully. Also, the installation crew did a great job covering flooring and carpeting during the installation, to prevent things from getting dirty or damaged. Overall, this large project went very well.

    Answer from pro:

    We are very happy that you are satisfied with service, product and installation. We always strive to provide our customers with the best. Kind Regards Fieldstone Windows and Doors

    Reply created 15 Nov 2017
  • Review from Customer of Fieldstone Windows & Doors Ltd
    Rating: 5 out of 5
    Review left on 22 Sep 2017

    Door

    Please give a huge thank you to all involved at Fieldstone for the work they did on design and installation of our front door. Eveything went well, even though it was an unusual situation. It looks absolutely beautiful and I love how it has turned out.

    Answer from pro:

    Thank you for your kind comments. We are very pleased on how we were able to increase the value of one of your biggest investments. Best Regards Fieldstone Windows & Doors.

    Reply created 2 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2017

    Windows & Door

    I would highly recommend Fieldstone Windows! Quality products and a reasonable price. Everyone from the owner, administration team and the installers were professional and great to deal with. You won't go wrong with Fieldstone!

    Answer from pro:

    Thank you very much for your honest opinion and the kind words. We are happy when our customers are satisfied with the process, product and the service.

    Reply created 22 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2017

    Window Install

    We recently had the majority of our windows replaced in our home which we knew was going to be a large job. Fieldstone delivered exceptional service from start to finish and we couldn’t be happier with the end result. From our early interactions with Rose, to onsite final measurements by Ken himself, the office staff Monica/Rapunzel and to the install team at Fieldstone, Igor and gang, everyone was fantastic- very knowledgeable and professional. Our questions were always answered quickly and the whole team was very efficient. The quality of work is top notch. Fieldstone even helped us out installing the hardware/locking system on our existing French door. Thank you Fieldstone! We are very thankful we selected your team for our window install and would not hesitate using you again and recommending Fieldstone to others.

    Answer from pro:

    Hi Wendy, Thank you so much for the kind words. You are an amazing customer and we love working with you. Thank you for all the fantastic photos you send. We are looking forward to the grand door installation soon. Have a wonderful day :-)

    Reply created 1 Aug 2017
  • Review from Eli
    Rating: 5 out of 5
    Review left on 17 Jul 2017

    Install window and front door

    We had Fieldstone install a family room three panel window and a fibre glass door. We want to thank Rose the salesperson,Monica the front office person and Igor the onsite installation person for their courtesy, product knowledge,availability,and professionalism at every stage of this project. It truly is the people that make a company stand out. A testament to the finished product was provided by the painters who came in after the window and door installation was completed. They were very impressed with the window frame job as they have seen many windows that were sloppily done with gaps between wall and window frame. Well done Fieldstone

    Answer from pro:

    Thank you so much for the kind words. we appreciate you taking your time and writing this review, as we work hard to provide the highest quality product and installation.

    Reply created 17 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2017

    Windows phase 2

    They communicated we'll. When we had questions and requests for amendments they were very flexible and accommodating.

    Answer from pro:

    Thank you for your positive comments. We are pleased we served you well.

    Reply created 10 Jun 2017
  • Review from Dean N
    Rating: 5 out of 5
    Review left on 31 Mar 2017

    Windows installation

    I had my front of the house done by Fieldstone Windows and the experience was great! The sales person was very knowledgeable and friendly. She went out of her way to help us and accommodated our busy schedules to meet us on the weekends and after hours. The windows were booked fast for installation and the installers were very professional, nice and helpful! They worked hard and fast, they were careful of our things in the house, they cleaned up after as well. We are so happy with everything we can't wait do phase 2 for the back of the house soon! Highly recommended company!!!

    Answer from pro:

    Thank you so much for the kind words. we appreciate you taking your time and writing this review, as we work hard to provide the highest quality product and installation. We are looking forward to helping you with your phase 2.

    Reply created 3 Apr 2017
  • Review from Customer of Fieldstone Windows & Doors Ltd
    Rating: 5 out of 5
    Review left on 29 Mar 2017

    Project

    Fieldstone did an excellent job with our windows. The sales rep was wonderful. The installers were fast and efficient. The whole process from beginning to end was seamless. Highly recommended!

    Answer from pro:

    Thank you for your very kind words. Fieldstone Windows and Doors strives to service all of our customers to full satisfaction.

    Reply created 30 Mar 2017
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