Home Decor Window & Door Centre Inc.

Rating: 4.9 out of 5

Home Decor Window & Door Centre Inc. reviews (268)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 29 Sep 2016

    Terrible after install service

    I have worked with Tony since 2011 when Home Decor replaced ever window and door in my home except the front door. I called to get a quote on a broken window on my front door and to get some service work done. The new owner, San, made it very clear he did not want to entertain any of it. I quote " we won't do a one window job" and then was quoted over $200 to replace 2 $15 door sweeps that have been an issue since day1. Not the way to treat a customer that has spent so much money with your company.

    Answer from pro:

    Thank you for the opportunity to respond to you since we didn’t get a fair chance to do so over our brief conversation. We focus all our efforts in building quality door systems and we do our best to service our customers. However we do not generally service doors or do glass inserts on doors or transoms that are not built by us. The price we quoted you for the sweeps included staining it to a custom color, a color we do not stock, and have our service rep out to install. Realistically we have to charge appropriately for the labor & parts involved. We are sorry you chose to go on social media to try tarnish our reputation over such a trivial matter. The irony is that it wasn't about a terrible after install service or job badly done, it was about a quote you didn't like and the idea that we do not service doors not built by us. We wish you well.

    Reply created 4 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Sep 2016

    Front door and install

    Very good quality door and very well installed. Excellent finishing and we loved the look from outside and inside.

    Answer from pro:

    Thank you Gilroy for the review! We are glad that you love your door. We look forward to assisting you or your referrals with any future projects you may be considering.

    Reply created 28 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2016

    Custom built front door

    After searching for providers to build us a custom built rounded front door, Home Decor did a superb job. The door is fibreglass but looks like wood. They did a great job. We are so pleased.

    Answer from pro:

    Thank you K & M for the review! We are glad that you are happy with your grand entrance! It is beautiful indeed! We look forward to assisting you or your referrals with any future projects you may be considering.

    Reply created 3 Oct 2016
  • Review from Jeff
    Rating: 5 out of 5
    Review left on 14 Jun 2016

    Beautiful product, A + service, the best of the best !!!!!

    We met Joe from Home Decor originally through their ad on Facebook, with the intent of securing a much needed quote for our new front door system following an unfortunate fire incident. Joe was exceptional -- we first met at my house, then a tour of the plant followed.....I met with him later that same night to close the deal. I had no interest in shopping around, Joe offered everything I could have hoped for out of this purchase. Joe was reasonable, empathetic to my situation following the fire, and an overall professional -- a super nice guy to deal with too. I must admit, having worked with a large quantity of contractors for all sorts of reno requirements over a 7 month period, it's quite possible that Joe was the very best of them all that I met. I appreciated his honesty more than anything, and the end product gets compliments all the time from friends and neighbours. Just a gorgeous door, I can't thank this company enough for making this happen. One truly satisfied customer here, and would gladly recommend to anybody. A +++++

    Answer from pro:

    Thank you Jeff for your kind review! We appreciate it very much and so glad that you love your door. We look forward to assisting you or your referrals with any future projects you may be considering.

    Reply created 28 Sep 2016
  • Review from Gary Moss
    Rating: 5 out of 5
    Review left on 31 May 2016

    Front door and side door

    We met Tony at the GTA Home Improvement show where we fell in love with the perfect door for our home. He came to our home and took measurements and even convinced me to change our new windows which we were getting to match our siding so the door could be the focal point of the home. That alone was the best decision and I thank him for that. The installers did a beautiful job and were polite. I would highly recommend them for anyone wanting a unique door for their home as they have a wide array to choose from.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2016

    Door at Front Entrance

    Well I have to tell everyone that if you are ever in need of a door or windows, you need to call this company. They offer quality product and the workmanship is a AAA+ The company is professional, knowledgeable and best of all, very nice to deal with. My first encounter was with Joe and he is the kindest and nicest salesman you will meet. The second was with Tony which I'm assuming is the owner, he is fantastic I feel like a million dollars with the door entry system they put in. I would recommend this company to everyone needing doors or windows.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2016

    Home door replacement

    We recently hired Home Decor Window & Door Centre to replace all the exterior doors in our home. Funny story, of the 10+ companies were called/visited, Tony was the only 1 of 2 that kept his appointment, and the only one to provide us with a quote. That being said, he was also the only company that provided the front door we were looking for. Other companies said it wouldn't be possible to create the door we had in mind. Our front door is amazing! I wish I had a working camera to post pics. It's 8 feet high, 42 inches wide, and looks amazing! We also purchased a new sliding door, side door (fibreglass), and patio doors (fibreglass). The guys that came to install were polite, worked in minus 22 degree weather without complaint, seemingly didn't stop to eat lunch, and worked until late to get everything done on time. It took a few days to complete the job and they took their time to make sure everything was put in correctly. We had a few hiccups along the way but all issues were fixed without us having to complain. All of our concerns were heard and relayed to their boss and taken care of. Overall, great service for a great price! I would highly recommend Home Decor to my friends and family.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2015

    Exterior doors replacement

    Very professional from start to finish. They do not take short cuts on materials supplied and on installation. Very meticulous on details and very respectful of our property. Joe our sales contact made himself available whenever we had questions. A very positive experience that resulted in beautiful doors!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2015

    Front Door

    Our new front door is fantastic! Lots of compliments from neighbours, friends and family. Tony helped us select a door that suited our home, and his team delivered and installed that door in a quick and professional manner. Happy to recommend these folks to anyone looking for a door (wouldn't hesitate to look at their windows either based on our experience). Thanks Tony Dan & Phyllis
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2015

    Front entrance door.

    In dealing with Home Decor Window & Dorr Centre Inc. for our front door we found that Tony our sales person was a pleasure to deal with and followed through with everything he stated and truly provided a wonderful product and experience. The installers were great, as their level of workmanship and professionalism exceeded our expectations. This was truly a wonderful turn-key experience.
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