Insta Insulation reviews (576)

Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Oct 2016
Attic Insulation
In order to qualify for an energy grant we were told to add insulation to our attic. I was given three company names with recommendations that their prices were good. I contacted all three to get quotes but before I agreed I checked homestars. After reading reviews for Insta Insulation I decided to call them. They came in and gave an estimate for the job. It was $20 more then the one I originally decided on. Given the positive reviews, this is the one I choose. We are very happy with the result. They were easy to contact and came when they said they would for both the quote and the job. The guys that did the work were very friendly and clean. They took the path that was easiest to access and cleaned up after themselves. He let me go up on the ladder to review the job. All and all I am very pleased with them and would recommend them to anyone needing insulation.
Answer from pro:
Hello Sarah! How excellent to hear the effort you put into choosing the right insulation partner to perform your attic insulation project. Many folks definitely go to the effort of getting competitive quotes, but as you have described, there is always more to it than just focusing on finding the lowest price bidder. I'm so happy that you took the time to consider the authentic reviews from other happy customers to consider all aspects of the job such as quality, workmanship, attitude, and clean-up. I am confident that your due diligence is what resulted in your complete satisfaction and the top score you've awarded us! Thank you for being an informed customer and thank you for putting your trust in Insta-Insulation! Your business and feedback is valued more than you can imagine. I just know you're going to enjoy the results from your investment of time and money for years to come. :) Sincerely, Crystal - Customer Care
Reply created 10 Nov 2016
Review from Darryl
Rating: 5 out of 5
Review left on 11 Oct 2016
Attic Insulation Top Up
We hired Insta-Insulation to top up our attic insulation to R50 having done my research and read the reviews on homestars we decided on Insta-Insulation, they were not the most expensive but they were not the cheapest either. Alot of other companies told us the new code was R60 but Jason mentioned not to buy into that and that it would cause Mold so we went with the R50 recommendation. We met with Jason who reviewed our attic space and advised on how to build a sub-floor in the attic because we have an antenna up there that needs servicing from time to time... we were told baffles would be installed in every joist (for the most part they did complete this, but some joists were missed), not sure if there was a reason for that or not, but they were not put into every Joist like we had anticipated. The crew worked very clean, they cleaned up, put plastic over everything they needed to and were friendly and accommodating. Only real issue we had was that our contract specified that we would get attic insulation top-up - AND - new weather stripping around the attic access door. The attic access door weather stripping was not replaced as it was supposed to be (the old one had mold on it) - I would have left a 10 out of 10 review had this part not been missed. I called last week to report the problem but due to long weekend nobody called me back. I called in again today and they sent someone over right-away to fix the problem, so for that I say great job and now time will tell if our house is warmer in the winter and cooler in the summer. Thanks again Insta-Insulation for the work you did here we are looking forward to a cozy winter.
Answer from pro:
Hello Happy Customer in Brantford! Your candid feedback is greatly appreciated because we know that we can't guarantee there will never be a problem with our work but we can guarantee that someone will be there to help resolve a problem if something goes wrong. It's so important that we understand when challenges arise so that we have the opportunity to make it right - so thank you for letting us know about your baffles and the missed weather stripping on your attic hatch. I'm very happy to hear we got the hatch problem resolved for you quickly and that in the end you are pleased with our work and your experience with our team. Your review is greatly appreciated as is your business! I am confident that you expectations for a cozy winter will come true! Sincerely, Crystal - Customer Care
Reply created 10 Nov 2016
Review from David Racicot
Rating: 5 out of 5
Review left on 30 Sep 2016
Attic Insulation Removal and Installation
After finding mould in our attice we decided to replace all insulation with new cellulose to R60. We contacted multiple remediation services and insulation companies before putting our trust (and money) with Insta-Insulation. The experience from start to finish was a positive one with Bobby Lake providing careful insight and estimate, Andrew confirming all work to be done, and Lynn processing our invoice in a friendly and positive way. I highly recommend. A very special thank you to Dave and Adam who installed the new insulation and cleaned up after themselves like it was their own house. I would highly recommend them for insulation installation!
Answer from pro:
Hello David! How awesome is your kudos to Bobby, Andrew, Dave, Adam, and Lynn?!?! I know everyone on our lean and mean team strive to make Insta a P2P (person to person) business and feedback like yours, where even after a short-term project, we're all on a first name basis, gives my heart wings! Thank you for your reminder to ourselves and others that we are a 'family' company! We couldn't be happier that you are so pleased with our work and our team. Thank you for investing in us and for your stellar recommendation! Your kind words and business is sincerely appreciated! Crystal - Customer Care
Reply created 11 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Sep 2016
Ceilinging spray foam
Jeremy was very good at communication with me to organize the job and the guys who came to do the actual spraying were on time, friendly and very accommodating. I will be using this company again and would definitely recommend them.
Answer from pro:
Hello Tobey! I'm so happy to hear that Jeremy and the install team treated you right and that you're so pleased with the spray foam work on your ceiling! We thank you for your business, your recommendation, and your excellent review, and look forward to working with you again when the time is right! Sincerely, Crystal - Customer Care
Reply created 11 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Sep 2016
Attic Insulation
I had Insta Insulation blow in cellulose insulation in my attic. I had another company do the removal ONLY because they came in much cheaper. When the guys from Insta arrived (I think it was Dave and Doug? Lol can't find the card right now) they immediately pointed out that rotten batten was left. The removal was bad. Instead of leaving, knowing it created more work for them, they came up with a compromise. They removed everything that was terrible and we reused what was good but just dusty. No surprise that the company who were paid in full for the removal have still not contacted me with a resolution to my complaint. The insulation blow in then proceeded without a hitch and my attic has gone from 4" in some spots to right up to the edge of the sill and baffles were installed at every joist. I'm looking forward to a much more comfortable home now. Since the install I have noticed that as I approach the 2nd level I no longer get hit with a noticeable change in temperature from the hot sun. I'm very happy with the service and my only regret is not having had the company do the removal also.
Answer from pro:
Hello Happy Customer in Brantford! I'm sorry to learn of the challenges you experienced with the insulation removal portion of your attic project but the good news is that you were able to work with your Insta install team to come up with a solution that took care of the problem and achieved your goals in the end! There's nothing we love to hear more than that you've experienced an immediate and noticeable change to the comfort of your home and the problem that prompted your call. We are very grateful to be part of your success story - thank you for sharing it with others! Here's to new found home comfort for you and your family! Wishing you the best! Sincerely, Crystal - Customer Care
Reply created 11 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Sep 2016
Attic insulation
Job well done and within the estimated timeframe. The Insta-Insulation team arrived on time and were very professional and clean. After the attic was insulated there was a very noticeable difference on the temperature of the upper floor (cooler in the summer).
Answer from pro:
Hello Mariana! Thank you so much for acknowledging the good work of our install team and for taking the time to let us know that putting your trust in us to complete your attic project, fully met your expectations. It's wonderful to hear that your investment in our services is already paying off! Your kind review and your business in greatly appreciated. I am sure you will be snug as a bug on your upper floor this winter too! Sincerely, Crystal - Customer Care
Reply created 11 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 31 Aug 2016
Spray Foam Garage & Blown-in Cellulose in Attic
The new house we purchased had a room above the garage that was terribly cold. Since this room was to be designated for our 2yr old daughter, we wanted it to be as comfortable as possible but we were all torn on what was safe to use and fell into the classic spray foam versus traditional batt discussion. We had seen that CBC Marketplace episode about the nightmare spray foam experiences and were apprehensive about using spray foam but I had decided to use spray foam based on a few things: 1) In the CBC cases, the spray foam was not applied properly 2) I've lived above a garage with batt before and it wasn't pleasant. 3) our old house has open cell spray foam and although its better than batt, I'm aware of its problems. I probably looked at 3 different companies and their reviews before I was comfortable with choosing Insta-Insulation. As a side note, I mostly look at the bad reviews and say to myself, am I like this person? Would I feel that way? Is this guy crazy or is this a fake review? Having alot of reviews help because it just normalizes the good and bad and I'm starting to ramble here so I'll just keep on with the review. I contacted Insta-Insulation (Late May 2016) for just an inquiry on what foam they use, and if they had any additional info. Aldana answered the call and was more than happy to point me to the manufacturer's site with the MSDS. Trevor was more than happy to answer any additional questions regarding the product, its cure time, and safety. Not once did I feel like I was being pushed into something which is great because I really hate that kind of gym membership tactic. We had Trevor come over (Early June 2016) for a quote to spray foam the ceiling of the garage with an optional price for the shared rear wall and to insulate the attic with cellulose to R50. We had discussed about spraying all 3 walls and the ceiling but he recommended the shared wall based on cost/value and I agreed. I think I mulled over it a bit because there was so many contractors going in and out of the attic that I totally forgot what kind of lead time Insta-Insulation would need. Crystal sent a followup email (Late June) and I advised her that we were targeting mid Aug. So the week before they were to spray foam the garage, we started to take down the ceiling and existing insulation. I was surprised to see how poor the previous batt insulation was and that a majority of it had blackened due to various areas where the vapor barrier had been cut. It also had an empty cavity with a single vent to heat/cool the floor above. We hit a snag during this week because contractors still needed access to the attic and I did not want anyone to disturb the insulation that was going to be blown in. I spoke with Crystal and Andrew who were very understanding of the situation and we agreed to reschedule only the attic work for Late Aug. Spray foam: James and Aiden showed up on time (actually early) and were very pleasant to deal with. I showed them some of the areas I had concern with and they did their plan of attack, then proceded to wrap any areas they didnt want to get foam on. They were also kind enough to help me move some items that the contractors did not move out yet. They performed their roles with diligence and experience. Its the diligence aspect that is rare. During this time I had some additional questions on the foam curing, whether or not I need to leave the garage doors open, etc, all answered very confidently. They left the garage very clean...probably more clean than it was before since they swept up any residual or trimmed foam. Blown-in: Dave and Trent would be the professionals today and showed up on-time (early again). I had a small map of the attic areas I wanted them to be wary of (networks cable drops) and they gladly took this as reference after their initial survey. This time I wouldn't be able to stay for the whole job, so Dave went over what would be done for certain areas and scenarios. I was particularly concerned with the soffits and mor-vents as I found the attics air kind of stagnant. He re-assured me that he would address anything he found wrong reasonably and would send pictures. At that, I left for work and later in the afternoon I spoke with Dave just to go over what was done or what he saw and received pictures as he said he would to which I was very satisified. Pricing: I found this to be very fair for the size of the house. It was actually a bit under-budget based on the number I was getting from local forums. Organizations as a whole: It seems like everything is well run, with everyone's role played perfectly. I'd like to thank everyone at Insta-Insulation for a great job done and yes, I would highly recommend them to anyone. Extra note: We had Insulthane Extreme as the spray foam and it was completely odorless the next day. I got right up there to take a whiff, nothing.
Answer from pro:
Oh my gosh, Mike! I am speechless! On second thought, I am never speechless but I don't even know where or how to begin to thank you for the reflection, thoughtfulness, time and effort that you have put into writing this review for us. We contact everyone who has work completed with our company and I ask satisfied customers on a daily basis if they would take a moment to share their genuine feedback on Homestars. Typically, about one in every 50 happy customers will take the time to post a brief review. Now don't get me wrong, each one of us at the company are sincerely grateful for every happy customer we serve and for every review posted whether it be three words or 3 paragraphs but your incredible account or your personal due diligence in ensuring you found the right partner to perform your work, coupled with your detailed account of your experience with our people, process, and product, (including the fabulous photos you've posted!) is probably the review that I am personally the most proud to have received. How lucky are we to have passed your qualification criteria to get awarded your project of creating a healthy, comfortable, and safe space for your little one to live and grow - and to hear that we have delivered on your expectations so well that you have so glowingly recommended us to others - well, Mike, that is simply priceless. On behalf of Aldona, Trevor, Andrew, James, Aiden, Dave, Trent, and myself, we can't thank you enough for taking the time to recognize our efforts. I have been delayed in my review responses for the last several weeks and I am sorry that I am only seeing this and responding now. You certainly deserved a more timely response but I think for me there is a reason for this timing. This has been a week where I have been in complete awe at the kindness of strangers and Mike, you are now part of this group of very special people. With much gratitude for your time, effort, and care in sharing your story of your experience with Insta-Insulation, I will end this note with a most sincere thank you for your business, and that we hope you will continue to think of us as the team that has your back for any future insulation needs. You will not regret your insulation investment. Wishing you and your family the very best - it has been our sincere pleasure to serve you! Sincerely, Crystal - Customer Care
Reply created 11 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 27 Aug 2016
insulation in attic
what l can see and what l know about insulation and attics it seems the workers did a very good job. l am quite happy with it. They were very friendly and explained everything sufficiently also learned a lot. l would recommend them to anyone that would need a insulation job done. Thank you very much
Answer from pro:
Hello Linda! What great news to hear you had such a positive experience with our install team, the end result of our work, and even learned a little something about insulation along the way. All of this and your lovely review too - I call that a win/win! We are flattered by your kind words and recommendation, Linda. Thank you for putting your money and your trust behind the Insta-Insulation team. I am confident you will experience the long term, year-round benefits of your decision to properly insulation your home! Enjoy! Sincerely, Crystal - Customer Care
Reply created 11 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Aug 2016
Extremely helpful
From the sales rep, Jason, to the technicians Dave and Stacey, everyone was extremely helpful. If I ha known how simple and cost-effective the procedure twas, I would have done it years ago. (Simple for us anyway) Thanks to Stacy who went above and beyond by working in our attic on the hottest day of the summer!
Answer from pro:
Hello Catherine! How I love to hear how easy it was for you to do business with us! We're super grateful to have earned top marks in your books for being simple, cost-effective, and helpful in the process and thank you for your wonderful shout-out to Stacy. I can't say it enough that our crews are the unsung heroes of the company. Thank you for your business, Catherine, and for taking the time to tell others that you're pleased. You've made a great decision to properly insulate your attic and I know you'll enjoy the long-lasting home comfort for years to come! Sincerely, Crystal - Customer Care
Reply created 12 Nov 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Aug 2016
Exterior Garage Walls below Master Bedroom
We needed our garage ceiling and adjoining interior wall to the house spray foamed to both seal and insulate against the cold and off gases since our master bedroom was above the garage. Jeremey S. came out and did a thorough inspection and explained the process to us. He also made it clear that we were NOT to sleep in the bedroom for at least 24 hours for health reasons. They were very flexible with timing as we had to hire another company to remove the builder insulation and drywall before they could start their work. After they completed the work, we noticed that our bedroom floors were actually warm (this was in October) and we did not have to sleep with toques on our head (not kidding!). Now we can sleep knowing that no off gases from our car will get into the house.
Answer from pro:
Hello Bee Gee! Jeremy is a great sales advisor and we are lucky to have him! Thank you for recognizing his efforts and I couldn't be happier to hear that his recommendations have resulted in a warm, worry-free bedroom for you and your family, and that your not only sleeping in peace but with peace of mind too! I'm so glad we were able to be flexible with your schedule and that you are already feeling the positive results of our work. Thank you for your fabulous review and rating - it has been our pleasure to make your home a more comfortable place! Sincerely, Crystal - Customer Care
Reply created 12 Nov 2016