Insta Insulation reviews (576)

Hello Lisa! There is nothing more rewarding than having the opportunity to serve a repeat customer! Of course, we often wish we met customers under different circumstances as it is never fun having to face challenges such as the after effects of a storm. The bright side of these situations is the opportunity to solve the problem permanently and that's where we really want to shine for you! It's so important to take the time to consider your options and get the work done right the first time to avoid ongoing problems and you made such a great choice, Lisa, with deciding to move forward with your spray foam work to ensure that your basement would remain dry and mold-free going forward! Thank you so much for inviting us to work with you to determine and implement the best solution for this challenge! On behalf of the team here, I'd also like to thank you for inviting us back to insulate your attics. I know it can be disappointing to have work scheduled and then experience a delay, but again we see these temporary 'obstacles' as an opportunity to shine because completing an attic job with blocked soffits is not going to deliver the results that a customer pays their hard earned dollars for! We are certainly not perfect but our small, but loyal, team here absolutely wants to get the job done right for you! We thank you for your continued business and your kind comments. We are very grateful for customers like you, Lisa! Have a wonderful long weekend! Sincerely, Crystal - Customer Care

Hello Carl! Thank you for sharing your feedback on our service and we're very grateful to you for putting your trust in us to insulate your home. Spray foam was such a great choice for insulating the bedrooms in your bungalow because not only will you sleep more peacefully due to reduced sound transmission and more consistent/comfortable temperatures, you'll also enjoy the benefits of an overall stronger building structure and reduced, dust, pollen and allergens. Thank you for choosing Insta as a part of your renovation team for delivering Smart Comfort and sweet dreams! It's been a pleasure working with you, Carl! Sincerely, Crystal - Customer Care

Hello Chris! As you have discovered, temperatures in the living space above your garage can fluctuate dramatically from season to season if not properly insulated. You've made a great investment to choose the strategic use of spray foam to insulate the bare steel support beams in your garage ceiling to keep your energy bills in check and to ensure you are sleeping snug as a bug in a rug this winter! Thank you so much for choosing Insta-Insulation as your home improvement partner and thank you for sharing your experience with others. We appreciate your business! Sincerely, Crystal - Customer Care

Hello Terry and Carolyn! Wow! What a great way to start the weekend with such a glowing recommendation. A sincere THANK YOU from all of us here at Insta-Insulation! It was truly a pleasure working with you on your attic project and I'm so grateful to hear that, as a team, we were able to provide you with all of the advice and information that you needed to make the best decisions for successfully completing your project. As your situation demonstrates, we often have to tell customers things they may not, or DON'T, want to hear - such as "we've found mold in your attic". It is so important that we provide you with a full assessment of your project and present all of our findings, as well as all of your options. That's the only way that we know you will be truly satisfied with any outcome that you invest in. We are not in the business of masking problems, we're in the business of fixing them - permanently - and getting it right the first time! If you don't know the whole story, it's most likely that it won't end happy! Terry and Carolyn, thank you very much for putting your trust in us and working in partnership with our team to make your home a healthier, more energy efficient, and more comfortable place to live! It was our true pleasure working on your business - your financial and personal investment in us is sincerely appreciated! Crystal - Customer Care

Hello Scott! Let me start by saying a very heartfelt thank you from the whole team here at Insta-Insulation for the time, energy, trust, and of course financial investment you have put into working with our company. As your experience demonstrates, most renovation projects are a true team effort and the successful outcome relies heavily on a great leader (that's you!) and having the rest of the team focused and on top of their game. There is no room for weak links when it comes to spending money on making improvements to the place where you and your family live. I don't know about you, but what I personally love so much about our work with customers like you is that I learn something new every time that allows me to get better at what I do, and almost always presents an opportunity to improve how I work together with others to ensure we 'get it right', and keep getting it right! I am so pleased that you had such a great experience with our company and I am 100% confident that you will enjoy the "smart comfort" of money well invested in the health and happiness of your home. We look forward to working with you again anytime, Scott! Sincerely, Crystal - Customer Care

Hi Mr. Machado, Thank you for the review. Although not favorable it is important people know we are transparent and accountable for our work. Despite the fact that there were issues on your site (some of which were not within our control and had mainly to do with the remediation), we still managed to keep most of your job on schedule. Changing our schedule mid-stream is difficult and I am sorry you needed to experience this. We accept the fact that we are not perfect nor do we think we are. This was an unfortunate situation but we do service a lot of customers and just because one customer's schedule needs to change, due to another contractor, does not mean we are willing to inconvenience several other customers by changing their schedule. All customers are important to us and our intention remains to do everything possible to provide an exceptional experience for everyone. I would also like to take a moment to defend our salesperson. He did provide two options and review the quotations with you. If you changed your mind and wanted another option part way through the process all you needed to do was ask. You were in constant contact with our people; everyone in our company was familiar with you and your project. I am sorry this has not been a delightful experience for you or for us. – Alex Schuts

Hello D! We pay top dollar to heat our homes so the thought of precious heat escaping through your attic and into the heavens should cause folks to steam a bit themselves! When you have less than ideal attic insulation, you are literally burning money. And it’s just as bad in the summer. Less than ideal attic insulation means you are not keeping the heat out, and that is definitely not cool! That's why we call your decision to invest in insulation - Smart Comfort! We're thrilled to hear that you enjoyed working with our team and that you're already experiencing the benefits of a well-insulated home. Thank you for your business and enjoy your summer in cool comfort! Now the only bills piling up will be the ones in your wallet from the money that used to go to your energy company! Sincerely, Crystal - Customer Care

Hello Greg! Thank you very much for choosing Insta-Insulation to perform the spray foam work in your basement and for taking the time to share your honest feedback on our service. We would love to promise that we are always going to get it right the first time, but we know that would be a promise that we couldn't always keep. We humans make errors and that's just a fact, but what we can do is differentiate ourselves by how we handle those mistakes, and that is our promise to our customers - if we make a mistake and get it wrong, we'll do everything in our power to make it right! We're sure glad you called about the missed header and gave us the chance to resolve the oversight for you! Your complete satisfaction is our number one priority! On behalf of the whole team here at Insta, thank you for trusting us to make your home a more energy efficient and comfortable place for your and your family. Sincerely, Crystal - Customer Care

Hello Kimberely! Wow - thank you so much for such a flattering and enthusiastic review! It was truly a pleasure working with you on your attic insulation project and it's so easy to do great work for great customers! Did we mention that Insta-Insulation absolutely has the best customers! We couldn't be more thrilled that your experience with our team and workmanship was such a positive one. Mission accomplished! We are confident that your investment will result in lower energy bills and increased home comfort for many years to come. Thank you so much for your business and have a great weekend! Sincerely, Crystal - Customer Care

Hello Roxanne! As you indicated, we know there is some great competition out there, and that you have many choices, so we sincerely appreciate the significant investment you made in selecting Insta-Insulation to perform the spray foam work in your home. Now that your attic is protected with spray foam, air leakage will be significantly reduced while energy cost savings and the comfort of your family will significantly increase. You have made a great investment in protecting your two greatest assets - your family and your home! We are very flattered by your kind review and sincerely appreciate the recommendation to family and friends. Thank you, Roxanne! Sincerely, Crystal - Customer Care