Insta Insulation

Rating: 4.9 out of 5

Insta Insulation reviews (576)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2014

    Crawl space and attic insulation

    I was having issues in my home with uneven eating between the rear and front of the house. It was recommended that I insulate the crawl space and attic areas more. I believe it has helped make the heating a cooling slightly more uniform in the house. The work by Insta-Insualtion was top quality and professional. It was a good experience with them.

    Answer from pro:

    Hello Keith! Thank you so much for your business and for choosing Insta-Insulation to make your home a more comfortable place to live! Making the investment to insulate a crawl space is such a great decision because that means the crawl space is no longer outside your home’s heating/cooling envelope. Not only should you save some money on energy bills, the floor above the crawl space will be warmer and drafts will be reduced. And, during the winter months, the plumbing inside your crawl space is much less susceptible to frozen pipes. Thank you for your kind words about our service and for taking the time to tell others about your positive experience with our company! We wish you a summer filled with fun and cool comfort! Sincerely, Crystal - Customer Care

    Reply created 14 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2014

    attic/garage insulation

    Our attic/garage space was not well ventilated. Insta-insulations came out and fixed the problem before we had major problems like mould!! Very professional and completed the project in a timely manner and cleaned up as well.

    Answer from pro:

    Hello Virginia! On time, on budget, and spic & span - that's our goal for every project! Thank you so much for choosing Insta-Insulation for the work in your attic/garage. Now that you have proper ventilation, and have taken the steps to prevent mold growth, everyone can breathe easier! Not only will it promote proper air flow, it will improve the indoor air quality of your living space. Your business is greatly appreciated and thank you for your kind review! Have a great weekend! Sincerely, Crystal - Customer Care

    Reply created 14 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2014

    Added extra attic insulation

    After personally checking our attic prior to replacing our shingles we noticed that the insulation installed by our builder in 2000 was only an R30. No wonder our 2nd floor felt like a complete different climate zone in the summer time. It was so HOT upstairs our AC was working overtime trying to cool the house. We had Brandon come give us an estimate and he did a very good job of explaining the benefits of adding more insulation and baffles to increase our R rating to an R60! We also had our roofing guy Tom Geo of Mega City Roofing add bigger vents to help draw out the heat from the attic. The 2 installers that came out did a great job and cleaned up before leaving. We're really noticed the difference in temperature on the 2nd floor on those few really hot days we've had since the job was done. Can't wait to see how much our hydro bills are reduced over the next year. I would highly recommend Insta-Insulation.

    Answer from pro:

    Hello Viviane! I`m so grateful that you took the time to post your kind review that reminds folks that properly insulating your attic is just as beneficial to minimizing the costs to cool your home in the summer, as it is to keeping the heat in, in the winter! It`s fantastic to hear that you are already noticing a difference in the comfort of your home in such a short period of time and I expect you will enjoy that same level of comfort year-round now! Your investment in proper insulation and the new vents installed by Mega City Roofing will most certainly protect the investment you made in that new roof from Tom Geo! Those vents will ensure proper air flow in your attic, and coupled with your new R-60 insulation, you`ve mitigated the risk of your new shingles cracking, curling, and prematurely aging due to the roof surface overheating in warm weather. Viviane, relax and enjoy this summer in cool comfort and please keep us posted on your energy savings! From all of us here at Insta-Insulation, we thank you for your business and for taking the time to share your experience with others! Sincerely, Crystal - Customer Care

    Reply created 7 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2014

    Attic insulation upgrade

    A very professional outfit. The upgrade options available to me at each stage of the job were clearly communicated. Jeremy Stott was the lead contact and did a fine job. Three upgrade options were presented, of which I chose two ( increased airflow at the soffit vents, and extra blown-fill insulation added ). The workmen ( Ed, Trevor ) were polite, communicated well, did a thorough job, and fully cleaned up after themselves. In the course of the job, a problem came to light ( due to some previous roofers ), and my options were again communicated to me very clearly. The schedulers and office staff that I spoke to over the phone were also excellent. I am satisfied that had performed for my roof the best possible upgrade services at a fair and reasonable price. My thanks to Jeremy and the crew.

    Answer from pro:

    Hello Gary! Thank you very much for so generously acknowledging the work of the team who worked with you to build and deliver the best solution for your attic insulation upgrade. What came to mind upon reading your review is two things: 1) every home needs insulation and 2) the insulation solution for every home is not the same. Thank you for being so articulate in communicating your experience with our process and the options that you were presented with at each critical stage of determining the best solution for your home. What I hope your story demonstrates is that the Insta-Insulation team pride ourselves on NOT being `order takers` but dedicated to understanding your unique insulation challenges and presenting you with all of the possible options and information required to allow you to determine the very best solution tailored to deliver exactly what you need, and nothing that you don`t! Gary, we remain confident that your investment in upgrading your attic insulation was a great decision and I`d like to thank you for investing in our team to perform the work - we sincerely appreciate your business and your time in publishing this review! Crystal - Customer Care

    Reply created 7 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2014

    kitchen renovation

    We were in the midst of a kitchen reno when on removing the bulk head and deciding to insulate the two outer walls, it became apparent that the attic should be investigated for rodent damage. I had had loose insulation blown into the attic three years ago when the government was encouraging home owners by way of rebates, to become more energy saving. The first quote I received to remove the insulation was astronomical and then I called you. (Both estimators were amazed at how much insulation was in my attic. It was so full, there was no room for air to move.) Consequently, I was pleased to have your company come in short order to remove the insulation and all the rodent evidence and spray for mould that had formed. We were then able to have most of the aluminum wiring removed by an electrician and replaced before your company came back to foam spray the attic, the two outer walls of our kitchen and replace the insulation. I found Andrew returned calls promptly and helpful in getting me a quick scheduling time for the work to be completed. Your team was very accommodating, polite and efficient. Now I feel assured that the whole process has been done right.

    Answer from pro:

    Hello Marilyn! I hope this note finds you feeling proud of, and extremely pleased with, all that you`ve accomplished with your kitchen renovation, and the resulting detour for an insulation upgrade in your attic! Although at first it may appear that an attic full of insulation is doing a great job at preventing air leaks and conserving energy (which is definitely what we want!), as we learned from your example, it`s a different story when your insulation`s performance is interfering with proper air flow. If there`s nowhere for warm air to escape the attic, the moisture that it contains will eventually condense onto attic surfaces when air temperature drops in the evening. As you unfortunately discovered, moisture and warmth are the perfect condition for mold growth! The great news is the happy ending to your story where you now have a fantastic air and moisture barrier with the spray foam; proper ventilation; and the correct amount of fresh blown insulation to allow for maximum energy efficiency while promoting air flow and preventing air leaks! Thank you for your kind words about Andrew and your confidence in our team and solution to your attic insulation problems. It is our sincere pleasure to help make your home a more comfortable place and to provide you with the peace of mind of a job done right. On behalf of the entire team - thank you for choosing Insta-Insulation and for taking the time to share your story! Sincerely, Crystal - Customer Care

    Reply created 7 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2014

    Whole house

    I had our whole new house build done . They were very punctual , did a grea job.If I had any questions they answered them and when I need them to return for touch-ups they came back without a problem . It has made the whole house warmer and keeps its cool in the summer .Bruce was the most helpful of all the trades I had to deal with during the build .

    Answer from pro:

    Hello M! Building a new home is no small endeavor and, without a doubt, one of the biggest investments many people will ever make. When it comes to taking stock of everything necessary to get the job done, the selection of quality products and services is certainly a large part of the equation, but what I think you are really investing in, is the right PEOPLE who will provide you with the level of confidence required to assure you that the job is going to be performed to your complete satisfaction. "Do-overs" are not an option when you're talking about a major construction project and the place where you hang your hat at the end of the day! I guess what I'm trying to say here, is THANK YOU, for your significant investment in Bruce and the rest of the team here at Insta-Insulation, and for trusting us with your biggest investment. We wish you lasting comfort and every happiness in your new home! Sincerely, Crystal - Customer Care

    Reply created 31 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2014

    Basement Renovation

    I found working with Insta-Insulation a pleasure starting from their prompt response to my initial inquiry. Brandon was very responsive to my various requests and Crystal was diligent in following up thereafter. Their pricing was very consistent with the other two competitive quotes I received. The spray foam installation crew came right on schedule and were courteous and took extra measures to minimize the effects of what can potentially be a rather messy process. They listened to my concerns and took special care to look after all the little details to ensure all the "nooks and crannies" of my project were properly insulated. As Mike Holmes would say, they clearly care about "doing the job right the first time". I would definitely recommend Insta-Insulation.

    Answer from pro:

    Hello Iain! The first thing that comes to mind in receiving your wonderful feedback is "the devil is in the details"! At first impression, a spray foam project appears to be quite a straightforward practice, but we both know, everything is not always as it appears! The correct application of spray foam is actually quite a skill and critical to ensuring that the product performs as promised - to provide an air barrier, vapour barrier, and seal and protect your biggest investment. Thank you very much for acknowledging the care that our team has taken to ensure the successful outcome of your project - and especially the care that was taken by the installers to ensure the "nooks and crannies" were properly tended to. We sincerely appreciate your business and your time in sharing your experience with Insta-Insulation. We know there are many choices when it comes to selecting the right insulation partner - thank you for putting your trust in our team! Sincerely, Crystal - Customer Care

    Reply created 31 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 May 2014

    Basement Sprayfoam

    The unplanned rework of our lower basement was the courtesy of the flooding we experienced due to the July 2013 storm. As we started to repair the damage it became apparent that the previous owners took a lot of short cuts when they originally finished the basement. Rather than just patch up the damage and move forward we decided to fix all of the issues which meant stripping all of the exterior walls back to the bare concrete, re-framing the walls and starting fresh. As we had removed all of the previous fiberglass insulation we started to explore what options were available to re-insulate the basement walls. Initially we examined going the traditional route of fiberglass, or Styrofoam board on the concrete followed by fiberglass on the walls. However both of these approaches in our mind had several disadvantages. The concrete was not completely square, straight or plumb so gluing fiberglass boards to the walls would result in gaps, the header joist (source of most drafts) would be hard to insulate properly, the material (fiberglass) would be susceptible to water damage if it ever happened again, vapour sealing the basement would be more challenging and overall the wall thickness would increase by a couple of inches if we wanted R18-20 on all the exterior walls. Working with Alex from Insta-Insulation who we found very professional and knowledgeable about the products and their application, we determined that 2lb foam was the best material for our needs, in our mind it had none of the disadvantages listed above, and would get me the ~R18 I was looking for in the “thinnest” wall that was possible and was very cost competitive to the other approaches. Alex was also extremely helpful when he came and visited the basement to determine any challenges that the installers could have as they worked around existing interior walls or ceilings that were not being affected by the work. In a number of cases we cut back the existing ceiling by a bit to allow the installers good access to the header joist so that they could seal them up tight. On the day of the installation the guys were on site early, covered and protected all of the items that could get effected by some over-spray and were helpful in answering all questions that we had about the process. They were very polite, professional and courteous and were complete in the time that they estimated and left the area clean and tidy. Overall we are extremely pleased with the work that Insta-Insulation did and already plan to have them back to tackle the upper basement. I cannot recommend a company more highly than Insta-Insulation for any service they provided.

    Answer from pro:

    Wow! John! First I will start by saying I am sorry for the misfortune you've encountered with the water damage to your basement from the crazy weather last summer. That is NO FUN! With that said, I'll follow with - what an AMAZING account of your project and what an amazing opportunity for other people who may have similar challenges to learn from your experience. I can't thank you enough for taking the time to explain in such detail: 1) the problem; 2) your thought process and investigation for a solution; and 3) your final decision and results. You are truly a case study expert - in my humble opinion! :) I think perhaps what I love most about your feedback is how it demonstrates the true partnership approach that you and Alex took in considering options and arriving at the best solution for your insulation project. This approach is absolutely the ideal way to plan and implement the very best long-term solution and peace of mind. John, I am so pleased that we had the opportunity to work with you to restore order to this area of your basement. On behalf of the team here at Insta-Insulation, thank you for choosing us not only as your insulation contractor, but as your business partner. The highest form of flattery is your referral and we couldn't be more grateful. We look forward to being part of your renovation team again in the future! Sincerely, Crystal - Customer Care

    Reply created 31 May 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 15 May 2014

    attic insulation

    I expected a service that would be both difficult and expensive, and instead it turned out to be an easy and an affordable experience. From the first consultation to the insulation upgraded in my attic, this company has wonderful, hardworking efficient and dependable people. They noticed and fixed an issue in my attic, prior to the insulation being added and left my house clean. Thank you. I feel that my attic is now insulated properly

    Answer from pro:

    Hello Irene! Surprise and delight - that's what we aim for! I am very happy to learn that you found your experience with us to be easy and affordable. That is what I love to hear and I'm equally as thrilled that you enjoyed working with our team. We are truly a team of "people focused on helping people" at what we do best, so they can enjoy, and feel great confidence in the results. Thank you for choosing the good people of Insta-Insulation to take care of your project and to ensure your lasting home comfort. Thank you for sharing your feedback and have a wonderful long weekend! Sincerely, Crystal - Client Care

    Reply created 16 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2014

    house insulation

    After living in our home for over 20 years, we considered 'topping' up our attic insulation. We called Insta-Insulation for an appraisal. Jason was unbelievable, honest and forthright, with both his assessment and comments. We did not need any insulation work to be done, we did however need to have our bathroom fan, vented properly, after improper installation during a bathroom renovation 5 years ago. Insta-Insulation sent their 'handyman' to install a roof vent. Job was completed on schedule, at the quoted price! I would say that Baeumler and Holmes are right. Great Work!

    Answer from pro:

    Hi Barry! Thanks so much for taking the time to let others know of your positive experience with Jason and our company. Jason is a great sales advisor and we're lucky to have him! We're so pleased that Jason discovered your ventilation problem and that we were able to correct it by properly venting your bathroom fan to ensure the continued performance and longevity of your existing attic insulation. Just like insulation performs best from the top down, I think that's how Insta operates too. With great company leaders, we all aspire to deliver the same great service that Jason has. Insta doesn't just install insulation, they instill integrity and I'm proud to be part of the team. I agree with you, Barry - I think Bauemler and Holmes got it right too! On behalf of the whole Insta team, thank you for your business! Sincerely, Crystal - Customer Care

    Reply created 8 May 2014