Laird & Son Heating & Air Conditioning reviews (272)

I have used Laird & Son for my furnace and duct maintenance for years and have always been happy with their work. I noticed a leak around the inflow and outflow pipes for the radiant floor motor the other day; Shut off the water supply - so no emergency. I called Laird & Son to see if it was something they can fix; they were unsure but sent a technician out to have a quick look. Michael arrived, very professional, looked at the system and took some pics. Unfortunately, it was something that he felt would be most appropriate for a plumber to fix, based on the complexity. However, Michael shared the pictures taken with Noah from the service department and circulated them to various tradesmen to help solve our problem. There was no charge for the service and great care.

Very disappointed with their advice and service. I chose them based on their reputation. They replaced a furnace and installed air conditioning. The person I use to check my furnace annually, found that the furnace did not have the proper piping. Rust had started to form already and would shorten the life of the furnace. The air conditioning system I chose doesn't work as I had hoped - the upstairs is very cool and the downstairs is warm. The advice should have been to choose an air conditioner for each floor. The cost would have been the same. When I called to have these issues resolved, they were not welcoming and while they sent a technician, he said things were just fine. I was told that they don't pay much attention to the opinions of other folks. Lesson learned: research the CURRENT state of affairs for a company.

Called for emergency furnace repair during a very cold spell. Mack arrived in a few hours and did a temporary repair. A few days later Bryan installed a new part and performed furnace maintenance. Both were very professional, knowledgeable, and pointed out issue with the original installation that they corrected. Very happy with the service.

I was very pleased with the professional and efficient manner that Noah tackled the problem of my furnace not working. He was like a detective in finding the source of the problem and had it solved quickly. The work and parts was under warranty .

I had the tech from Laird and son come by to get my boiler working, nice enough guy , showed up on time but he could not figure out how the multiple thermostats worked so was going to leave and not charge me because he wasn't able figure out the problem Needing heat , I instructed him to hook up only one of the stats and he told me $250, pretty steep , but I needed heat .I get the bill, $440 total , $132 for diagnostic, which he couldn't do and the agreed upon $250 for 1 hr to hook up stat plus tax . Once the boiler was turned on , it had a Carbon Dioxide reading that was too high and was shut down ,not their fault .The boiler needed cleaning but they could not do it for 3 days, the cost , $550 plus tax , I got another company in a day and a half later at $250 plus tax . at the end of the day , it cost me 440 bucks to hook up a thermostat . Being in construction myself, I understand the complexities of maintenance work, especially HVAC . I found the invoice for work done very detailed which is good, but I find the shop rate abnormally high, and am not happy I got charged $132 for a service that was not performed

Laird installed our ductless AC unit 17 years ago and we had great service. In 2020 when we wanted to replace it we had at least 3 site visits, talked with 4 different people, and consistently received conflicting information as they continually found new problems - no one would climb more than 3 steps on a ladder, current placement could not be matched, a hydro insulation blanket needed to be ordered - although by the time they told us this, they KNEW that the appointment would have to be delayed but did not tell us. We finally cancelled and got another provider and they were FANTASTIC! A new AC in the same spot - no hassles, no excuses. IN RESPONSE TO THE COMPANY REPLY: I HAD NO MOTIVATION TO DECEIVE. IT WAS THEIR REPRESENTATIVE WHO STATED THEY COULD NOT GET THEIR GUYS TO CLIMB MORE THAN THREE FEET. HOMESTARS DID NOT ALLOW ME TO NAME THE LOCAL BUSINESS WHO EASILY DID THE WORK WITH SUCH A GREAT ATTITUDE - BUT IT IS A FAMILY OWNED BUSINESS ON BAYVIEW!

In addition to my normal annual boiler service, Brian assessed and resolved my ductless air conditioner's problem. Only the hose needed flushing to clear the blockage. No physical repairs required of either units. I've been a customer of Laird & Son for more than 5 years & have been very happy with their service, knowledge, skill and response time to annually scheduled maintenance as well as emergency needs. The office staff have are also friendly and able to walk me through their business practices, billing issues and have accommodated the my scheduling of appointments around my availability.

VERY PLEASED- GREAT SERVICE- UNICO HIGH VELOCITY SYSTEM Our 3 ton Unico HV blower and cooling is tucked away in the attic crawl space in our three story house. The 21 year old Unico system was hanging on but was getting weaker and leaking. Ron came by and gave us a fair estimate, Mark from the installation team scouted out the location. We had to create better access as the new system is larger. Mark and Alex and their teams were on site for 2 days taking out the old system, shoe horning in the new one, and installing the new compressor outside. Great quality work. Real fine young men on site. Knowldgeable, hard working, respectuful and polite. Were careful putting covers down and cleaning up. House is cold like a meat locker as my wife likes it. Highly recommend Laird and sons. Thanks for a great job!!

I called Friday evening and Dan came to fix our Mitsubisji split system. Drain needed to be blown out. Dan did the job well and got our a/c going without the water leaks we had been having. Thank you for coming quickly after normal business hours.

This was my first time calling Laird & Son for a general maintenance call after having a bad experience working with the original installers of my system. They were willing to service my units despite not being the installers. Their communication was really great. They were transparent with pricing, and didn't charge me for a few small things they performed. They were also incredibly flexible when I had to reschedule twice. Their staff showed up on time and were incredibly courteous, and provided me with answers to all my questions and were very patient. I couldn't recommend them enough and will definitely be using them for all future HVAC services.