Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2013

    collapsed drainage pipes

    Early February we had a problem with a tub that would not drain and a toilet backed up to the rim. We called Mr. Rooter on Penn Drive, North York and a plumber was at our home an hour later. Several hours later the water drained away but there was a blockage that could not be cleared. Mr. Rooter gave us an estimate for the excavation of sub flooring, concrete etc. and replacement of the collapsed pipes. As is the way with old houses they found more problems after digging. The plumber discussed the situation, showed us why they had to do the additional work and gave us an estimate of the new costs. They told us when they would arrive each morning and they were there every day on schedule. They told us when they would cut off the water and for how long, and they were right on schedule to turn the water back on so we would have a toilet functioning. Ten days later the clay pipes were replaced in five separate areas, extremely old copper piping was replaced, a new toilet was installed and the sub floor was all replaced. When we needed to call the Mr. Rooter office, the staff who answered the phones were very helpful and cooperative and they were very quick to provide information and solutions to our questions. The staff that came to the house were very pleasant, they explained everything that they were doing, they showed us all the problems that they found and then told us how much it would cost. The excavation crew did a great job of cleaning up all the mud and concrete work that they had to do. We would like to thank Melisa, Sarah and Robin in the office. And we would like to thank Phil, Jahfaru, Richard and Doug, plumbers, technicians etc. We would also like to thank the excavation crew whose names we do not know. YES we are happy with the work that Mr. Rooter did for us. YES we are happy with all of the staff at Mr. Rooter that we came in contact with. YES we would call Mr. Rooter again, any time.

    Answer from pro:

    Hi Valerie, thank you for sharing your very positive experience with Mr Rooter and our technicians. We keep our customer focus and making our best effort to understand and appreciate the customer's needs in every situation. Keeping our customers' informed is key to help them understand what is going on in a trying situation. Thank you for choosing Mr Rooter and have a great day!

    Reply created 25 Feb 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2013

    Clogged Toilet

    Clogged toilet. Could NOT get it plungered properly no matter how hard we tried. Called Mr Rooter, someone came within the hour! Holy cow! Very helpful, helped clear it out, very knowledgable. Expensive but what can you do.

    Answer from pro:

    Thank you sharing your positive experience with Mr Rooter and our technician Brian. We do take pride in getting the job done right and the first time as well as in a timely fashion. Thank you for choosing Mr Rooter and have a great day!

    Reply created 29 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2013

    frozen pipes

    For the second time this week, my pipes froze. Try finding someone at 8:30 pm! (on a Thursday night.) I called two other companies, who didn't have anyone available for that night. I was freaking out about my pipes bursting. Even though it was my first time calling Mr. Rooter, they were able not only to send someone that same evening, but within less than an hour! The plumber, John Dima, was very nice and knowledgeable. He un-froze our pipes in no time, and gave us valuable advice on where the problem is most probably located in the house. I was very pleased with the speedy response and the professional service.

    Answer from pro:

    Hi Gina, thank you for sharing your positive experience with Mr Rooter and our technician John! With this terrible snow and cold, the last thing you want to worry about is pipes bursting and we are glad to have helped in a timely fashion! Thank you for choosing Mr Rooter and we hope to be of assistance for you plumbing services in the future!

    Reply created 28 Jan 2013
  • Review from Tina Potts
    Rating: 4 out of 5
    Review left on 22 Jan 2013

    Cleared drain -- fast and reliable!

    When we found ourselves with a blocked drain that wouldn't give way with the usual remedies, we called Mr. Rooter. They were highly professional from start to finish. The dispatcher was able to send someone very quickly -- within 60 minutes of our call. The plumber was capable, efficient, and also friendly. We received a call soon after his departure, from the dispatching office, to check on our satisfaction level -- and a few days later, we also received a card of appreciation with a refrigerator magnet inside. (The call afterwards was a nice touch; the card was a bit much.) Overall, it's nice to know that Mr. Rooter is available on such short notice, but the price definitely reflects that convenience. My recommendation: if you have a fairly straightforward plumbing issue that isn't an emergency, you'll probably do as well for considerably less by calling a different (non-"branded") plumber. But if time is of the essence and you want the job done right, Mr. Rooter is there for you.
  • Review from Anonymous
    Rating: 4 out of 5
    Review left on 1 Jan 2013

    Replace pop-up in sink, install toilet handle

    Popup in bathroom sink broken, probably due to improper installation of previous installer. Kept informed on status of technican arrival, a bit late due to weather, weekend etc., but not a problem. Work completed promptly and estimate provided before start. Several other issues repaired at no cost. Overall excellent job

    Answer from pro:

    Hello Mr Bird and thank you sharing your positive experience with Mr Rooter. We are glad to have helped with your plumbing service. We are striving to exceed our customer expectations and are happy to hear you received excellent service! Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2012

    Fixed leaky washroom sink

    Mr. Rooter was quick. George (Yuriy) Shakh, the plumber, came on the same day we called, and was punctual. He was a professional. He explained the cost and what needs to be done up front. He fixed up the leaky sink in an hour even though it was a difficult job (pipes needed to be cut, and new pipe needed to be glued). He cleaned up all the mess, and left the sink looking like brand new. Very satisfied.

    Answer from pro:

    Hello to the Hashmi Family and thank you for sharing your positive experience with Mr Rooter and our technician George. We always provide customers with the information they need to understand what is happening as well as the cost and respect customer property by ensuring the job is done well and clean up the work area. Thank you for choosing Mr Rooter and we look forward to servicing your plumbing/drain needs in the future!

    Reply created 7 Jan 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Dec 2012

    Clean out drain lines for rental property

    Mr Rooter has been to several of my rental properties and I would not dream of using anyone else. They are reliable and the prices are very competative. I have had the guys around the clean out all the lines in my rental property and a water tank replacement. Highly recommended to get the job done right and on time :)

    Answer from pro:

    Hi Carry Ann, thank you for sharing your positive experience with Mr Rooter. We are very happy to hear that you had a great visit with our techncians and that you would highly recommend us to others. We take pride in exceeding customer expectations. Thank you for choosing Mr Rooter and have a great day!

    Reply created 17 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Dec 2012

    Replace clay drains under house

    We called Mr. Rooter because our main drain backed up and caused minor flooding in the basement. After sending a camera down to have a look, they found that the clay drains that run from the City drains underneath our house seemed to be collapsing. They came back to dig out an area of the basement floor where it looked like the problem was. Our basement is finished and we only moved into this house 8 months ago. We bought it because the basement was finished so this news was devastating. Anyway, they had to destroy part of the floor. After the first exploration they discovered that the drains were collapsing from one end of the house to the other. Travis at Mr. Rooter felt very bad about telling us this. Every time he had to call me downstairs to see the new problems I could tell that he empathized and wished he didn't have to give us such bad news. He sent some men over to dig up various parts of the floor in order to replace the drains. These gentlemen worked so hard. This is a very disgusting job and I admire them for doing it. They also felt bad every time they had to show me the decaying clay and also, as it turns out, old iron pipe as well. We were told it would take 5 days but they finished it in 4. They completed the job from initial digging to covering the trenched areas with concrete, and cleaned up all the broken drain, dirt and tree roots that were dug up. We have used Mr. Rooter before for other things so they were the first ones I thought of because I knew they would come right away, that they would be honest with me, and that whatever needed to be done would be done properly. We would definitely call them again (although we hope we don't have to). Travis also worked with our insurance guy to ensure that he understood the extent of our problem. This was a horrible thing to happen just before Christmas, and our son can't move back downstairs until the contaminated flooring is removed and the basement disinfected (but that's a whole other issue now). But Travis and the drain guys were all wonderful to work with and made a truly horrible situation not so horrible. Thank you so much.

    Answer from pro:

    Thank you very much for sharing your positive experience with Mr Rooter and our techncian Travis. We are very pleased that even in the worst situation, we were able to put your mind at ease. We take pride in respecting property, and exceeding expectations as well as being open and honest at all times. Its a tough job, yes, but somebody has to do it and who better than Mr Rooter! We are happy to have helped and look forward to servicing your plumbing/drain needs in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 14 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2012

    Plumbing

    Every time we flushed our toilet, the water would overflow causing a big mess. There was clearly something wrong and we called Mr Rooter Plumbing. The plumber came to our house on the day of and explained the problem and went ahead to fix it. He charged $125 for the first hour and $50 for every additional hour. It took him a little over an hour to fix our toilet. Everything is running smoothly now. Very satisfied.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2012

    Clogged drains

    Had some kitchen problems with sink/drais being clogged. Called mr. rooter to have a look. They were quick, professional and explained everything that he was doing. Impressed with quality of service, and price was good as well. Have had some negative experiences with other plumbers in the past!

    Answer from pro:

    Hi Andrew, thank you for sharing your positive experience with Mr Rooter. We are glad to hear that we have succeeded in exceeding our customer's expectations. Mr Rooter strives to maximize our customer loyalty and look forward to servicing your plumbing needs in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 12 Dec 2012
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