Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Jan 2018

    No hot water

    We came home from a 9 day vacation to no hot water on a Saturday evening. We called Mr Rooter based on online reviews. The gentleman came within a very reasonable time frame. Without doing much investigation, he told us our water pipes were frozen and we would have to wait for them to thaw. He told us this would take multiple days and there was nothing he could do. He suggested raising the temperature in the house to try to thaw the pipes. The next day, we contacted the hot water tank company, a part was changed and we had hot water immediately. The plumber was completely inaccurate with his diagnosis. If we followed his suggestion, we would still have no hot water.

    Answer from pro:

    Hello Robin, We would appreciate the potential opportunity to coach the technician that visited your home, however we are unable to find you in our system based on the details you have provided in your review. To confirm that it was in fact Mr Rooter Plumbing that came to your home, we would kindly ask that you contact our office to provide us with the information needed to locate your file. Thank you and we look forward to hearing from you.

    Reply created 17 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2018

    replace pipe connection

    Rick did a great job, provided excellent advice re. pictures, documentation etc. easy to talk to and quite friendly. Job required working in the ceiling of our very cold garage. Recommended we replace 90 % joint with two 45 degree couplings to provide a easier route for the water to drain. Garry

    Answer from pro:

    Hello Garry and thank you for posting this review for Mr Rooter and our technician Rick. We are glad to hear about the fast, friendly and professional service that you received. Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 Jan 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 12 Jan 2018

    Amazing service!

    Had a burst pipe in the backyard of my rental. This house is an original bungalow with a build up [now a two-story with two separate units]. The plumbing looks like spaghetti. Bruce was our technician, fixed the immediate issue, but there were several other factors at play. We couldn't see where the pipe was to isolate the problem. He came back two more days and not only fixed our plumbing issue outside, took the time to address another issues we had as well. Through his persistence, amazingly positive attitude and exceptional trouble-shooting skills we are more than satisfied customers! Thank you, Bruce and thank you Mr. Rooter for hiring such an exceptional tech!

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. It is great to hear about this "above the line" service that you received and deserve!We are pleased that Bruce was so informative and helpful and situations can occur where more time and patience is required. We are constantly looking into the system for crrection and proposing all possible solutions if something is not working and we are proud to have assisted you through everything! Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 Jan 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 8 Jan 2018

    Drain Stack Broke

    Our main drain stack broke, flooding in our newly renovated basement. Great times. Called Mr. Rooter, and they were very responsive and fixed the issue quickly and professionally. They replaced the entire stack that ran 3 stories in one day. My hats off to Grant and Jay for their fantastic work!

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter and our technician Grant and Jay! We are very pleased to have assisted your plumbing needs in a timely manner and all done very professionally! It is great to hear that you received that "above the line" service that you deserved! We appreciate your kind words! Thank you for choosing Mr Rooter and have a great day!

    Reply created 10 Jan 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 29 Dec 2017

    Pipe Burst

    Ron Jackson fixed our frozen (burst) pipe in a timely manner. He gave us a reasonable qoute. Very professional and friendly. Would not hesitate to contact again for plumbing issues.

    Answer from pro:

    Hello and thank you for your review for Mr Rooter and our technician Ron! We are pleased to hear that you received such great service and look forward to assisting you in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 2 Jan 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 29 Dec 2017

    Fast, knowledgeable service

    Called for an emergency plumber one evening after hours when toilet was clogged and overflowing- Sami the tech came and fixed it with minimal fuss. Service was a bit on the expensive side but I would use this company again because I really appreciated the technician’s can-do manner and quick work.

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter and our technician Sami! We do understand our customers' situation and we are pleased that we could accommodate your plumbing needs in such a timely manner. We appreciate your continued business and thank you for choosing Mr Rooter! Have a great day!

    Reply created 5 Jan 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 27 Dec 2017

    Plumbing Service

    Mr. Rick Phillips was very professional & very knowledgeable to resolve the problem which was a pipe leaking from water & ice-maker from our fridge. He knew what he was doing and was very prompt regarding the time we were given. I would recommend Mr. Rooter to anyone. Thank You Shiraz Janmohamed

    Answer from pro:

    Hello Shiraz and thank you for posting this review for Mr Rooter and our technician Rick! We are pleased to hear that you received such great service and were kept well informed along the way! We appreciate that you would recommend our services to others as well! Thank you for choosing Mr Rooter and have a great day!

    Reply created 5 Jan 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 22 Dec 2017

    Toilet Fix

    Our toilet was leaking from the bottom. Ron came in, cheerful and neat, putting down his mat, and quickly got to work. He reset the toilet, then went on to fix a wobbly toilet paper roll that I had tried to fix (obviously unsuccessfully) many times! Great job beyond my expectations!

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter and our technician Ron! It is great to hear about the friendly and efficient service that you received! Exceeding your expectations is great to hear! We thank you for choosing Mr Rooter and have a great day!

    Reply created 5 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2017

    Basement Drain Backing Up

    My basement drain had just started backing up and since it was near the Christmas holidays and was expecting lots of family over I decided to call Mr Rooter and get this taking care of right away. When the technician Scott and his counterpart arrived they did some testing and found that my issue was the kitchen drain line being clogged up with grease. We decided to go ahead with a hydro scrub although costly $1700 it was necessary for peace of mind. They spent over a couple of hours clearing my drain and there was a ton of grease buildup. They showed with a camera the cleared lines. Very happy with the professionalism and thoroughness of their work. Highly Recommended.
  • Review from Katrina Truong
    Rating: 5 out of 5
    Review left on 22 Dec 2017

    Basement pipe broke and flooded basement

    Our laundry room (located on the main floor) pipe broke and flooded the basement. We called Mr Rooter and they were able to come that evening. Chris C immediately knew the issue (pipe never installed properly) and fixed it. He even took the time to check other pipes to make sure they were ok. The only thing is, Mr. Rooter is a little pricier and a premium needs to be paid for same day service

    Answer from pro:

    Hello Kat and thank you for posting this review for Mr Rooter and our technician Chris. We are very pleased to hear that you received this "above the line" service and we were able to accommodate your plumbing needs. Thank you for choosing Mr Rooter and have a great day!

    Reply created 5 Jan 2018
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