Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 18 Feb 2018

    Kitchen Sink Strainer Basket Replacement

    I am unable to give the company any stars. I have had them in to replace a kitchen sink drain basket because the sink strainer was missing and I was unable to get a replacement strainer to fit. Just after the warranty period, the sink drain basket started to leak. I had to pay another approx $ 300.00 to replace the sink strainer basket again. Guess what, the same sink drain basket is now leaking again! Surprise....the warranty period has just expired! I would NOT recommend this company based on my experience.

    Answer from pro:

    Hello Disappointed in Newmarket We would greatly appreciate an opportunity to speak with you to discuss your review and be provided with the information needed to look up your file in our database. Most of our plumbing repairs are given a 1 year warranty that we will honour with no questions asked. In our experience although rare, a leak or any type of warranty related issue usually happens relatively soon after the work was completed. We feel that by offering a full 1 year warranty we are providing a warranty for a time period that is long enough to cover any issues that may arise after the work was completed. Your review stated that twice you have experienced a leak after the 1 year warranty had passed which is rare and very unfortunate. We would like to help you in any way possible. If you are willing to contact us, we can review what work was done and look at when any warranty related issues may have occurred. We hope to hear from you,

    Reply created 21 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2018

    Leaks

    Had a leaking ceiling called a roofer who was going to begin repairing my roof even though it was only 3 years old and claimed it had nothing to do with the plumbing. Called in Mr Rooter who diagnosed the problem rightly immediately. Saved me time and money. Bruce from Mr Rooter is now my guy for plumbing. Technician/ Bruce T

    Answer from pro:

    Hello Valued Customer and thank you for posting this review for Mr Rooter and our technician Bruce! We are always looking to the system and proposing solutions if something is not working and we are glad to have assisted you in this matter in a quick and efficient way! Thank you for choosing Mr Rooter and have a great day!

    Reply created 21 Feb 2018
  • Review from Dawn
    Rating: 5 out of 5
    Review left on 14 Feb 2018

    sewer back up

    After a sewer back up, Mr Rooter helped us immensely. Stephen came out to our home three times to diagnose the problem at no charge. Once we knew what we were dealing with Stephen quickly sent his excavation crew let by Vlad. They were quick, efficient and left our home clean and ready to renovate once their job was done. Everyone one we dealt with from Mr Rooter was professional and courteous, would highly recommend

    Answer from pro:

    Hi Dawn and thank you for posting this review for Mr Rooter and our technician Stephen and our team! It is a pleasure to hear about this great service that you received. We are always making our best effort to understand and appreciate the customers' needs in every situation and with great patience. In the process, we do respect our customers and their property as well and it is this customer focus that allows us maximize our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

    Reply created 14 Feb 2018
  • Review from Duane Narine
    Rating: 5 out of 5
    Review left on 14 Feb 2018

    Marco Rocks and so does Mr. Rooter!

    I called Mr. Rooter and Marco came within less than an hour. I Airbnb my unit so I needed to ensure that the toilet would be fixed before my next guest today. Marco fixed the issue in no time. He was friendly and professional. I highly recommend Marco and Mr. Rooter. This is my first time having to call a plumber and it was a great experience!!

    Answer from pro:

    Hi Duane and thank you for posting this review for Mr Rooter and our technician Marco. We are so pleased to hear that with your first experience with a plumbing company, you received professional,friendly service in such a timely manner and that you would recommend us to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 16 Feb 2018
  • Review from robert lean
    Rating: 5 out of 5
    Review left on 13 Feb 2018

    clogged drain in kitchen

    got a call from Mr. Rooter prior to Rick arriving. Rick provided a quick and clean drain clearing. He also took the time to offer us advice on preventing further clogs, upgrades to our equipment and advice on Mr. Rooter offers that will save us money. A real pleasure to have Rick in our home

    Answer from pro:

    Hello Robert and thank you for posting this review for Mr Rooter and our technician Rick. We are pleased to hear that you received such great service and were kept well informed along the way! Thank you for choosing Mr Rooter and have a great day!

    Reply created 15 Feb 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 13 Feb 2018

    Plumbing in kitchen sink

    We are a youth centre and our kitchen sink had been clogged. The plumber came in and did an amazing job! Within a short period of time he was able to fix the issue. He was really friendly and the customer service was great. We would definitely recommend the services again!

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter. We are glad to hear about the amazing service you received in a timely manner as well! We appreciate that you will recommend us to others and thank you for choosing Mr Rooter! Have a great day!

    Reply created 15 Feb 2018
  • Review from Jasmine Thompson
    Rating: 5 out of 5
    Review left on 7 Feb 2018

    Clogged Toilet

    Marco came and did a great job fixing my clogged toilet! Ended up having to replace the toilet but he offered options along the way and gave me accurate quotes with all the information I needed. Very helpful and I would definitely recommend

    Answer from pro:

    Hello Jasmine and thank you for posting this review for Mr Rooter and our technician Marco. We are very pleased to hear about the outstanding service that you received and were kept well informed along the way! We appreciate that you would recommend us to others! Thank you for choosing Mr Rooter and have a great day!

    Reply created 8 Feb 2018
  • Review from Alia
    Rating: 5 out of 5
    Review left on 1 Feb 2018

    Unclogged Sink

    I arranged for a plumber to come between 5 - 8 4:00 pm I got a call saying they could come earlier if that was possible and if not, they can come for 5. (Great communication) Plumber, Rick Phillips, showed up on time, very friendly Saw the problem we were having, heard me out, offered many suggestions and tips, told me how much it would be upfront, gave no pressure that the work needed to be done immediately, said I could think and call back. We ended up doing the work, he checked and showed me the unclogged sink 3 times. He cleaned everything up and was wonderful. He also gave further tips on how we could prevent this problem in the future. Great service and great experience. This is my second experience with Mr. Rooter with the exact same outcome and I will use them again.

    Answer from pro:

    Hello Alia and thank you for posting this review for Mr Rooter and our technician Rick. It is such a pleasure to hear about the great service you experienced. We are always making our best effort to understand and appreciate our customers' needs in every situation and can appreciate how important it feels to be informed along the way. It is this customer focus that allows us to maximize our customer loyalty! We appreciate that you will continue to use our services in the future. Thank you for choosing Mr Rooter and have a great day!

    Reply created 2 Feb 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 22 Jan 2018

    Kitchen faucet replaced

    It was time to replace our kitchen faucet. I called Mr. Rooter, explained the issue and requested an experienced service person. They sent Bruce, who showed up exactly as they told me and did a wonderful job installing, explaining and cleaning after himself.

    Answer from pro:

    Hello and thank you for posting this review for Mr Rooter and our technician Bruce!We are pleased to hear that you received such great service, in a timely manner, and were kept well informed along the way!We do respect our customers and the property we are visiting by keeping things neat and tidy after work is completed! Thank you for choosing Mr Rooter and have a great day!

    Reply created 23 Jan 2018
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 0 out of 5
    Review left on 21 Jan 2018

    Plumbing

    They absolutely over charge. Luckily, I have insurance. I asked the other professional. They did something that were not necessary. They just want money. Be careful when you deal with this company.

    Answer from pro:

    Although we appreciate all types of reviews, we find it unfortunate to receive this review as it provides such little detail making it difficult to provide a proper reply. We would like this private user to know that our management team is available to discuss the possible experience they had should they wish to pursue it further.

    Reply created 26 Jan 2018
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