New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1260)

  • Review from Bob Hambley
    Rating: 5 out of 5
    Review left on 28 May 2013

    Plumbing Repair

    I received a phone call early Sunday morning from a tennant at an old duplex that I own telling me that her kitchen fawcet was spraying hot water all over her kitchen. As the kitchen did not have its own shutoff valve it was necessary to turn off the hot water at the tank which meant both apartments had no hot water. I looked at the reviews and left messages at 2 hoping for a response. New Canadian was the only one to reply and did so immediately. In less than 2 hours later I had the repairs done by New Canadian technician Jeff. I got him to update the kitchen fawcet to a better quality one plus had him install cut off valves for the hot and cold water. I was really pleased with Jeff and New Canadian and would for sure use them again. You should too.

    Answer from pro:

    Hi Bob, thank you so much for taking the time to share your experience with others. We highly appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship and prompt response time. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Bob, take care.

    Reply created 29 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2013

    Lead Water Service Line Replacement

    I asked New Canadian to come and give an estimate for a new water service line and outdoor faucet connection - I met with Kerem and was impressed that he was able to actually tackle the whole job that same day, and at a price that met my expecations. Kerem took the time to explain the process, he and his team did a fantastic job - great workmanship, and obvious pride in their work. They took care to put everthing back in order - you would never know there was a 4 foot square 6 deep hold in the front yard! Thanks for the great work - I would absolutely recommend!

    Answer from pro:

    Hi Mike, first and foremost, we would like to thank you for taking the time to share your positive experience and feedback with fellow homeowners. Secondly, we are very pleased to know that you are impressed with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Mike, take care.

    Reply created 28 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 May 2013

    Replacing old led pipe with new copper 3/4" pipe

    I would like to write to thank Karem at New Canadian for his timely, knowledgeable and courteous work that he and his team provided for us. They provided a service that was well done and the price was very competitive. They came back to the house to fix a problem I had even though it wasn't because of something they did. Thank you, Karem!

    Answer from pro:

    Hi Carolyn and Garth, thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship, customer service and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 22 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Apr 2013

    Blocked kitchen drains

    Kerem arrived on time; quickly diagnosed a serious problem, and within 48 hours the repairs were complete. We received detailed information as to the cause of the problem. Service was prompt, clean, efficient, and extremely friendly. We highly recommend this company and Kerem!

    Answer from pro:

    Hi Ronna, first and foremost, we would like to thank you for taking the time to share your positive feedback and experience with fellow homeowners. We appreciate your wonderful comments and are very pleased to know that you are satisfied with our prompt and efficient workmanship and service. Please keep in mind that we will continue to be here to assist you with any work or inquiry that may arise in the future. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Ronna, take care.

    Reply created 17 Apr 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 15 Apr 2013

    Sewage pipe replacement

    Good guys and honest work. Have used them previously on smaller jobs and felt comfortable enough to use them on a big job and they didn't disappoint. They explained the work well, did what they said they would when they said they would and for the price -no surprises. Will definitely use them again.

    Answer from pro:

    Hi M. Guest, thank you for taking the time to share your experience with fellow homeowners. We greatly appreciate your positive feedback on our services and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 16 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2013

    Leak in Furnace Room

    I had an excellent experience with New Canadian Drain & Plumbing today. Around 5:00 on Sunday, I discovered a major leak in a pipe in my furnace room that fed the humidifier. I called New Canadian Drain & Plumbing around 5:30, and they sent Jeff over within the hour. Jeff replaced the leaking pipe quickly and efficiently, despite great difficulties in accessing it, and at a very reasonable price. Getting a serious plumbing problem fixed so quickly on a Sunday afternoon was a pleasant surprise. Highly recommended.

    Answer from pro:

    Hi John, thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time John, take care.

    Reply created 26 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2013

    Kitchen drain

    Our kitchen drain was blocked completely. I called the New Canadian Drain Ltd. They came and fixed it so quickly in less than an hour. Its working for more than 8 months from then. Thanks to their expertise.

    Answer from pro:

    Hi Shaghayegh, thank you for sharing your experience and positive feedback with fellow homeowners. We appreciate your business and are very pleased to know that you are satisfied with our expertise and quick response times. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

    Reply created 24 Mar 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2013

    Drain Problems

    I had some problem with my sink and drain I called them up they showed up earlier than i thought and and explained everything in a very professional and patient manner... they fixed some smaller problems to in order to avoid further problems,,,, I shall thank them so much for being so caring and responsible....in case of any plumbing related problems I would call nowhere but them thanks

    Answer from pro:

    Hi Roufia, firstly, we would like to thank you for taking the time to share your positive feedback and experience with others. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Roufia, take care.

    Reply created 24 Mar 2013
  • Review from Vince Ambra
    Rating: 5 out of 5
    Review left on 19 Mar 2013

    main waterline and basement drain replacement

    Kerem did an outstanding job of assessing the situation, developing a very competitive quote and putting in place an action plan that got the work done in less than 2 days. His team was extremely professional, efficient and you would have never know they were there when done. Would highly recommend New Canadian Drain and plumbing

    Answer from pro:

    Hi Vince, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship, professionalism and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we would like to thank you in advance for any referrals that you make on our behalf. Until next time Vince, take care.

    Reply created 21 Mar 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Mar 2013

    Sewage emergency

    This company failed to coopperate with my insurance company to settle my claim, now I am out $2616. All we have asked for is a detailed invoice breaking out costs for this job. This company has failed in providing this information to myself or the insurance comapny and it appears they have totally over charged for their services

    Answer from pro:

    From the very beginning, we have co-operated with you and your insurance company. When your insurance company first contacted our office, the adjuster requested a breakdown for removing and replacing concrete only for the job that we did at your site on November 18, 2012. We provided her with a cost breakdown as stated on your invoice which was $1000 to break and put back concrete. She was satisfied with our response and co-operation and never called us back. A few weeks later, you contacted our office informing us that your Insurance would only re-imburse you for the work for the concrete and asked us to higher the cost amount for the concrete work so that you can get more money back from Insurance. Being that we are an honest company, we refused your request at which time you made the comment (threat) that we should “co-operate” with the insurance company to avoid you contacting the Better Business Bureau. You continued to contact our office and we made it clear that we were not going to change our cost breakdown to support any potential Insurance fraud. This job was done over 5 months ago. There are no complaints whatsoever regarding the actual job or our workmanship. Your retaliation against us for not co-operating with you in Insurance fraud is to attempt to tarnish our reputation by giving us a bad rating on Home Stars and threatening us with the Better Business Bureau which reflects on your lack of morals and ethics and we do not appreciate our good name and reputation being slandered.

    Reply created 19 Mar 2013
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