New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Feb 2014

    Clogged Toilet

    The service was good, they were polite, fast and got the issue resolved. We had a clogged toilet from a guest and it wasn't flushing down, not sure what they deposited down there but it wouldn't even move with drano and hot water. Thanks for your help.

    Answer from pro:

    Hi Cherrie, we would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your feedback and we are very pleased to know that you are satisfied with our efficient workmanship and courteous customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Cherrie, take care.

    Reply created 26 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Feb 2014

    water heater connection repair

    new canadian drain were very responsive when i needed them to be, coming in to repair a leaking pipe for my tenant on short notice and on a holiday weekend. both the technician (sheldon) and office administrator (anna) were very helpful.

    Answer from pro:

    Hi James, First and foremost, thank you for taking the time to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our quick response time, efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time James, take care.

    Reply created 20 Feb 2014
  • Review from Lenore Kite
    Rating: 4 out of 5
    Review left on 18 Feb 2014

    Back water valve installation

    I was pleased with the work that was done. The workers were punctual and friendly. They explained to me what they were doing and they cleaned up the area after they were done. Their work came with a 25 year warranty on workmanship and labour. I would recommend them to my friends.

    Answer from pro:

    Hi Lenore, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Lenore, take care.

    Reply created 20 Feb 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2014

    Sump pump and waterproofing

    We hired New Canadian Drain & Plumbing just before the flooding storms last summer. Our sump pump had broken down and we had water coming through the floor and wall. The job became larger than we anticipated but Malik and his crew were terrific. Malik explained what was required, how much it would cost and how long the job would take. He was there to answer our questions and we have been very happy with their work. This winter our sump pump has experience freezing issues and we had Malik, Isaac and Bob come to sort out the problem. My husband and I can't say enough good things about them. Before we found New Canadian we had a couple of bad experiences with another large plumbing company and we are very glad to have found honest, hard working people at New Canadian. We have recommended them to friends and family. Thank you New Canadian for terrific work and continuing support on any issues that have arisen. Great guys.

    Answer from pro:

    Hi J.G., we would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you continue to be satisfied with our efficient workmanship and customer service, time and time again. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we also appreciate the referrals that you have made to your family and friends. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time J.G, take care.

    Reply created 27 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2014

    leaking water pipe

    week of January 6-11 we had a major problem with a leaking pipe and a shut off valve that was corroded. We sourced the leak and was fixed but a water pipe burst- water pouring out for two days.. New Canadian Drain fixed the leak within an hour. We are very grateful for this service especially at this time when all plumbing firms were so booked up. Thanks to Jeff

    Answer from pro:

    Hi Ruth, it was such a pleasure to read your review. We would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are very proud to know that you are satisfied with our quick response times and efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Ruth, take care.

    Reply created 22 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2014

    Blocked sewer pipes and interior waterproofing

    Sewage in the laundry tub led to the miserable discovery that tree roots had completely blocked the sewer pipe four feet inside the house and were intruding steadily in three other places. Malik arrived when he said he would the day after my phone call despite the company being busy with burst pipe repair across the city. We agreed on a price, which was written up carefully and in detail. Five major holes in the basement floor later, all interior pipe was replaced plus a three foot run outside and a backwater valve installed, with the necessary City rebate paperwork handed over and explained in detail. While there were some minor communication issues with the crew, all in all the complexity of the job in a cramped space and old house went well. I appreciated that I could call Malik or the office any time, and both were extremely responsive and professional. Replumbing to code for the laundry appliances and kitchen drain and installation of a new floor drain and hook up of the high efficiency furnace's drain hose were added in to the job, which I appreciated. The cost is still scary, but fair given the sheer amount of work involved. Hire these guys to check the pipes if you're buying a house. It's what we should have done.

    Answer from pro:

    Hi Julie, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our quick response time, efficient workmanship and exceptional customer service. It was a pleasure for us to work with you as well. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the future. As well, we would like to thank you in advance for any referrals you make on our behalf. Until next time Julie, take care.

    Reply created 20 Jan 2014
  • Review from Keith B
    Rating: 5 out of 5
    Review left on 14 Jan 2014

    Plumbing

    After another company never showed up after waiting all day, I called New Canadian. (I didn't want to call, because I wanted to use a smaller company, and wanted to have a one to one relationship with a plumber). But, they showed up that very same to night, to totally diagnose the problem and make arrangements to come back and fix the leak. To my surprise, you can also have a one to one relationship with a plumber and continue using the same plumber for future problems. Would I call New Canadian back? YES!

    Answer from pro:

    Hi Keith, thank you kindly for taking the time to share your experience with fellow homeowners. We appreciate your feedback and are pleased ot know that you are satisfied with our immediate response times and efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquriy that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Keith, take care.

    Reply created 15 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2014

    Broken frozen pipe

    A pipe broke due to the cold. I called at 1:05pm for help. By 2:25pm the problem was fixed and our water was back on. The plumber we had was knowledgeable very polite and very fast. He also helped us clean up some of the mess from the leaks. I can't thank them enough.

    Answer from pro:

    Hi Matthew, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship, quick response time and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the near future. Until next time Matthew, take care.

    Reply created 8 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2014

    Burst pipe repair

    Burst pipe in extreme cold weather necessitated an emergency repair. The repair tech showed up in under 2 hours and fixed the problem quickly. He also made some very helpful comments about how to improve our system so the problem doesn't occur again. We'll probably call them back in the summer to take on the improvements.

    Answer from pro:

    Hi Allison, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We kindly appreciate your positive feedback and we are very pleased to know that you are satisfied with our quick response time, efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Allison, take care.

    Reply created 6 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jan 2014

    Laundry room plumbing

    I called during quite a busy time for plumbers (right after the ice storm) but was giving an extremely reasonable 1 hour window for the next day. The gentleman that arrived (Lawrence) was courteous, friendly, and professional. I got the real sense that he took pride in his job and was happy to be here helping me. He did a clean and thorough job and was mindful of several abnormal requirements that I asked for. To top it all off, I happened to run into him at the hardware store the next day and he was kind enough to offer to help me pick out a few miscellaneous items I still required for the laundry room. I will use New Canadian Plumbing for any future needs. Highly recommend.

    Answer from pro:

    Hi Andrew, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your overall thoughts and experience with fellow homeowners. We appreciate you kind feedback. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Laurence, as well as all of our staff, continiously aim for customer satisfaction and it is always rewarding to hear feedback from our customers such as yours. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Andrew, take care.

    Reply created 3 Jan 2014
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