Phantom Screens / Ontario Screen Systems Inc.

Rating: 4.8 out of 5

Phantom Screens / Ontario Screen Systems Inc. reviews (303)

  • Review from Brendan Cochren
    Rating: 5 out of 5
    Review left on 28 Jul 2015

    Project

    Mike & Mike are very professional. Our company has utilized their services for many jobs, and never once been dis satisfied with the work completed. Cochren Homes Ltd. would refer Phantom Screen to anyone whom requires quality work completed.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2015

    repair of Latch on screen door

    Mike was excellent. He recognized the problem which was not due to abuse and fixed it. Phantom Screen is wonderful and I am so happy he came today. He quoted on another job. It may happen. If we go ahead with the project, I would hope he would be compensated accordingly.

    Answer from pro:

    Thank you so much, Jacqueline, for taking the time to write this review. We have passed your kind comments along to our installer, Mike C. We are so grateful for our employees - our greatest assets - and we're proud of Mike for his never-ending commitment to our customers. Thanks again and have a fantastic day!

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2015

    Screen doors

    I called Phantom Screens to report an untimely tear in a screen. Mike Campbell arrived like a knight in shining armour! He identified that my 3 doors were not installed correctly and spent the afternoon taking them apart and reassembling them. The difference is like night and day, the way the doors function, and the way they look. Thank you Mike for your friendly, courteous and professional work, and for restoring my confidence in Phantom Screens.

    Answer from pro:

    Thank you very much, Diane, for your kind words about Mike C. We agree, he's quite a special guy! :) We couldn't do what we do without the dedication and loyalty of our fantastic employee team. Many of them - like Mike - have been with us for more than a decade. They all take great care of our customers. We will share your feedback with Mike. Thanks again and have a terrific day!

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2015

    new retractable screens on two doors

    We had excellent service from both Andy and Kevin. We are very happy with the product and would highly recommend this company to our family, friends and neighbours. Thank you both for your prompt and speedy service!

    Answer from pro:

    Thank you so much for this review, Wendy. We appreciate your kind feedback. We have shared your comments with both Andy and Kevin, and are proud that their service makes you happy enough to recommend us. Phantom Screens / Ontario Screen Systems are committed to the quality and service we provide to all of our customers. We’ve been screening Ontario since 1994!

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2015

    Fixing of Phantom Screen

    Mark Gordon for Phantom was amazing! I was looking at a couple of weeks in peak season to fix my screen that my daughter had inadvertently run through. Mark just happened to be in the neighbourhood passing by, saw the screen, jumped out of his truck, fixed my ailing screen door and no more waiting! What an awesome worker and work ethic. Thank you so much for having such quality people in your organization. Mark you are the best! Thanks again!

    Answer from pro:

    Thank you very much for taking the time to share your comments, Janice. We're so happy that Mark was able to exceed your expectations and reduce your wait for service. We're proud of our employees who - like Mark - always do their very best to make sure that our customers, and their screens, are well taken care of.

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2015

    Install Frone and back door screens

    John is an amazing person. Very patient and took time to explain everything in detail and clearly. His workmanship in installing my screens is impeccable. Looking forward to enjoying my new screens.

    Answer from pro:

    Thank you, Stephen, for taking the time to write this review. We have passed your kind comments along to our installer, John. We are so grateful for our employees, who set the benchmark for customer service in the retractable screening industry. Did you know that all of our installation staff have passed a criminal background check?

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2015

    Phantom Screens

    Wonderful service! Both the person who came to measure and the installer arrived right on time, were friendly, courteous and professional. The installer did a beautiful job, making sure to leave no mess behind. We had a single screen door installed and double screen doors. We are extremely pleased with the service and the product. Best service we've had from any company in a long time, and our Phantom screen doors are great! Absolutely recommend them!

    Answer from pro:

    Thank you very much, Katherine, for taking the time to write this review. We really appreciate hearing your feedback. We have passed your kind comments along to both Lou, who performed your measure, and Martine, who did your installation. We are so grateful for our wonderful employees, who set the benchmark for customer service in the retractable screening industry. Did you know that all of our installation staff have passed a criminal background check?

    Reply created 28 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2015

    Installation of a Phantom screen door

    Mike Campbell did an excellent job of installing my new Phantom screen door. He was on time and completed the job quickly with no mess to clean after. He has a great personality as well, and I totally recommend him for your installation!

    Answer from pro:

    Thank you so much, Janice, for sharing your Phantom Screens experience with us. We have shared them with Mike, and he very much appreciates that you took the time to write this comment. It's a great time of year to have Phantom Screens installed. Our products are a fantastic way to eliminate the need for air conditioning.

    Reply created 28 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2015

    Door Replacements

    Have used Phantom Screen for all our doors including a the double french patio doors....love them. Gave them as a gift to our nephew...that's how much we love them. Great customer service. :-)

    Answer from pro:

    Thank you so much, Kevin, for your kind comments. They are very much appreciated. We agree that Phantom Screens are a great gift idea. We now offer gift certificates in any amount and for any occasion to make gift giving even easier. I'm sure your nephew will love Phantom Screens as much as you do. Have a great week!

    Reply created 23 Mar 2015
  • Review from Vikki Rozon
    Rating: 5 out of 5
    Review left on 24 Nov 2014

    front screen doors

    I had tried 3 other front door screen products before going with Phantom screen, who I know realize are the KINGS of screen doors and have the best product on the market. It is worth the extra money for so many reasons, smooth installation, warranty and quality of product.

    Answer from pro:

    Thank you so much for this review, Vikki. We appreciate your feedback. Phantom Screens / Ontario Screen Systems are committed to the quality and service we provide to all of our customers. We’ve been screening Ontario since 1994!

    Reply created 6 Jan 2015