Phantom Screens / Ontario Screen Systems Inc.

Rating: 4.8 out of 5

Phantom Screens / Ontario Screen Systems Inc. reviews (303)

  • Review from HomeStars user from Milton, Ontario
    Rating: 5 out of 5
    Review left on 4 May 2026
    Install or replace insect screen: Supply and install; baldosanjh500...
    The installation is to be scheduled but very happy with the timely quote process

    Answer from pro:

    Thank you for your kind words! We’re glad to hear the quote process was smooth and timely. We’ll be in touch soon to schedule your installation and look forward to completing your project just as seamlessly. Thank you for choosing us for your home! Phantom Screens Ontario Customer Service

    Reply created 5 May 2026
  • Review from Linda Lang, Oakville, Ontario
    Rating: 5 out of 5
    Review left on 1 Jun 2025
    Install or replace insect screen: Repair; Rolling insect screen
    Phantom Screens did a great job of replacing the mesh on my screens. It didn’t take very long to get an appointment for someone to come to my house. The job was done quickly and neatly. Worth the extra money for them to come rather than taking it off myself and bringing it in to their store to get fixed.

    Answer from pro:

    Hi Linda, Thank you so much for your kind review! We're glad to hear you were happy with the service and that the convenience of in-home repair made the experience even better. Our team takes pride in delivering quick, clean, and reliable work, and it’s great to know that came through. Enjoy your Phantom Screens! Phantom Screens Ontario Customer Service

    Reply created 3 Jun 2025
  • Review from Janis Cowie
    Rating: 5 out of 5
    Review left on 9 Nov 2024

    Excellent screen

    Perfect solution for a French door. Should have done it years ago. The company rep came on time and completed the work efficiently. He answered all my questions.

    Answer from pro:

    Hi Jane, Thank you for your feedback and for choosing us for your home. We're glad to hear that you found Phantom Screens to be the best option for your French doors. Installing screens on French doors used to be challenging, but Phantom Screens simplifies the process with their retractable design, allowing for easy use and a seamless look. If you have any further questions or need assistance, feel free to reach out. Enjoy your screens! Phantom Screens Ontario Customer Service

    Reply created 12 Nov 2024
  • Review from andrew crossman
    Rating: 5 out of 5
    Review left on 22 Aug 2024

    screen door installed

    We shopped around for a new screen door. We went with phantom screen. I thought it was a bit too expensive but then saw the quality of the product and was very happy with it. It only took a few days to get the installation date and he was very fast at installing it. It looks great and I am very happy with the results Thank you

    Answer from pro:

    Hi Andrew, We're thrilled to hear that you chose Phantom Screen for your new screen door and that you're happy with the quality and installation. We strive to provide top-notch products and service, so it's wonderful to know that you found the experience worthwhile. Thank you for choosing us for your home. Enjoy your new screen door!

    Reply created 23 Aug 2024
  • Review from Customer of Phantom Screens / Ontario Screen Systems Inc.
    Rating: 5 out of 5
    Review left on 17 Jul 2024

    Great product

    Great product with knowledgeable staff! Highly recommend this company for all your window and door screen needs!

    Answer from pro:

    Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our products and staff. Your recommendation means a lot to us, and we're here to help with any of your future window and door screen needs. Thanks again and enjoy your Phantom Screens!

    Reply created 18 Jul 2024
  • Review from Customer of Phantom Screens / Ontario Screen Systems Inc.
    Rating: 2 out of 5
    Review left on 21 Jun 2024

    Screen Door Repair

    Disappointing experience. Great product, pleasant efficient technicans. But when I needed a repair, the office staff did a poor job - there were no responses to my calls or requests, and I was misled on how one piece of the repair would be handled. When asked, the company refused to reduce the charge, in spite of the 2-month wait for the repair.

    Answer from pro:

    Hello, Thank you for your feedback, and we apologize for any inconvenience. Unfortunately, we did not receive your name or contact information. We are open to a conversation to resolve the issue. Please feel free to contact us directly so we can address your concerns. Our team members are available Monday to Friday, from 8 AM to 4:30 PM at 905-624-0824. Japneet will be happy to assist you. We look forward to hearing from you! Thank you very much,

    Reply created 24 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2024

    Perfect professional install of phantom screens

    The team did an amazing job of measuring and manufacturing our custom phantom screen doors for our large 2 panel back door. The fit, finish, knowledge and professionalism of the team was excellent. Thank you.

    Answer from pro:

    Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the installation of your custom Phantom screen doors. Our team takes great pride in ensuring precise measurements and top-quality craftsmanship, and it's gratifying to know that their knowledge and professionalism met your expectations. It was a pleasure working on your project. If you have any questions or need further assistance, our doors are always open for you! Thank you for choosing us for your home!

    Reply created 19 Jun 2024
  • Review from Customer of Phantom Screens / Ontario Screen Systems Inc.
    Rating: 5 out of 5
    Review left on 17 Jun 2024

    Phantom Screens Ontario

    I had wanted to install these screens for several years so I might have access daily to viewing my front yard, garden and street. Once I made up my mind I was delighted as the technician worked with me to be sure that it was fully accessible for me to enter and exit my door in my wheelchair.

    Answer from pro:

    Thank you so much for sharing your feedback! We are thrilled to hear that you are enjoying your new screens. Our team is dedicated to ensuring our products meet the needs of all our customers, and it's gratifying to know that our technician was able to work with you to make your entry and exit as smooth as possible. It was a pleasure serving you, and we are grateful that you chose us! Enjoy your screens!

    Reply created 19 Jun 2024
  • Review from Ray Candido
    Rating: 5 out of 5
    Review left on 14 Jun 2024

    Double Phantom Screens for French Doors

    We love the screens! We needed a roll away screen because our dogs messed up our original screen door. The installation was custom and the fit was incredible. The installer was very polite and knowledgeable. They look better than we ever imagined. They open and close so smoothly. We are really happy we finally did this and the dogs cant get them when they are retracted!

    Answer from pro:

    Hi Ray, Thank you for sharing your feedback! We're delighted you love your new Phantom retractable screens on the French doors. It's great to hear they also helped your pets while providing smooth operation, insect protection, and exceeding your expectations aesthetically. Our installers take pride in their workmanship, so we appreciate the positive feedback. Thank you for choosing us for your home. Enjoy your new Phantom Screens!

    Reply created 17 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2024

    Excellent product for front or back door

    We have a new front and back door which I really like the look of and didnt want to hide behind a regular screen. The Phantom screens are discreet and hidden when not in use but also discreet when used. They are easy to open and close and maintain. If I had this option for each window in the house I would much prefer this to a regular screen!

    Answer from pro:

    Hi Sarah, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your new Phantom Screens. It sounds like they've not only met but exceeded your expectations in terms of aesthetics and functionality. We designed our screens with the goal of seamlessly blending into your home while providing easy access and maintenance, so it's fantastic to hear that they've achieved that for you. If there's ever anything else we can assist you with or if you decide to explore Phantom screens for your windows in the future, please don't hesitate to reach out. Enjoy your beautiful door and screen!

    Reply created 17 Jun 2024