Pioneer Family Pools

Rating: 3.1 out of 5

Pioneer Family Pools reviews (173)

  • Review from Customer of Pioneer Family Pools
    Rating: 2 out of 5
    Review left on 10 Sep 2019

    New pool installation

    Be careful with what the salesman’s talk about vs what’s in your contact. We had a fight on our hands to get equipment promised verbally. It looked like it was in the contract, but the iAquaLink wasn’t put in specifically and we signed digitally so we had to fight. Construction was shoddy. They had to re level and re line, fill twice. Footprints left in the base under liner. And now although maintenance says included on the contract, which we were told verbally covered first closing, they are demanding payment to close. Picture shows how this guy ruined the raked bottom of the pool as they were relining, and now I’m just glad to be rid of them.

    Answer from pro:

    Good morning, I'm very sorry to hear this and would like to confirm what store you dealt with or what city you are in? This is a general account so I am unable to determine where you are located and who your salesperson was. We would never try to hide any costs or ignore responsibilities we had. I would like to review with you - cwalychuck@gmail.com, Courtney.

    Reply created 11 Sep 2019
  • Review from Tim Aumell
    Rating: 1 out of 5
    Review left on 22 Aug 2019

    On-Ground Pool

    Actual pool is good. BUT they destroyed my driveway, 1/2 my backyard and even parts of my front yard. Made my backyard and area around my pool very dangerous for my pets and my grand daughter, the whole reason we got the pool. They left huge ditches and wholes so bad that even adults couldn't walk around them. Had to pay another company to come and fix it because they said that they are not responsible for any damages they do, even if they are unreasonable. The workers apologized and said they would fix it but then head office wouldn't back them up and left my property as a hazard zone. BE CAREFUL with them, they promise the world then don't back it up. Really really sad because love the pool and would have been a 5 star rating other than they destroyed my property and said "oh well your tough luck"

    Answer from pro:

    Thank you for the review Tim. We will be reviewing our future building procedures with management.

    Reply created 22 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2019

    Inground Pool

    I have to say that Pioneer Pools installed my in ground salt water pool 8 years ago and the service from start to finish was amazing ! 8 years later I still get the best most professional service ever!! I have had issues like a floating liner that is not related to the work by pioneer pools but rather the extreme rain and I have been looked after with the most respect and timely matter. All the staff and managers know how to treat a customer right and take care of all their needs. I highly recommend Pioneer Pools as you will have peace of mind and its a pleasure to deal with them! Thank you Pioneer Pools for looking after me and doing a great job! Donna Doyle

    Answer from pro:

    Thank you Donna for the awesome compliment - we try to provide the best service and product that you would hope to enjoy! Have a great summer!

    Reply created 13 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2019

    Above Ground Pool Heater

    I am in the works of Installing my above ground pool heater so I went into the store to ask questions/advice on how to install it. I spoke with Carl for awhile about it and he was very knowledgeable about the products and gave me excellent advice. I also had some other questions that I was unsure about so I emailed him and I got a response very quickly. I have always bought everything from this store and I would recommend speaking with Carl if you have any technical questions, problems or issues. A big Thank you to Carl!

    Answer from pro:

    Thank you so much Kevin for this amazing review. Carl is fantastic and we are so happy to hear we could provide the service you were hoping for!

    Reply created 13 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2019

    Onground pool installation

    Pioneer Pools friendly knowledgeable staff put me at ease with making all the decisions necessary in putting in a pool. They were able to work well within my budget and helped me through my entire planning process which in addition to the pool itself included fencing, electrical and gas line installation and decking. If you need help in finding a contractor to complete work that they don't do themselves they have professionals that they have worked with before and found to be reliable that they can put you in contact with. This helped tremendously with my installation as the outside contractors were familiar with Pioneer Pools and their installation methods. Pioneer Pools crew showed up on time when they said they would even though it was snowing! They worked through the snow and mud and completed the installation as they said they would. But they didn't walk away then. They have someone who takes you to "Pool School" and spends several hours with you making sure you understand the workings of your pool. Everyone I came in contact with was very pleasant and helpful. I would highly recommend Pioneer Pools.

    Answer from pro:

    Thank you so much for this amazing compliment and review. We are thrilled that you chose us for your new pool and look forward to seeing you in store soon!

    Reply created 13 Aug 2019
  • Review from Bob Momcilovic
    Rating: 5 out of 5
    Review left on 2 Mar 2019

    Wonderful Experience

    I had Chris from Hamilton Pioneer Pools walk us through the process of picking the right shape, and size pool for our yard. From day 1 we could see he knew what he was talking about. Our pool was completed ahead of our scheduled installation date. The install team were also fantastic. Once again you can see they've been doing this for a long time, and they know their stuff. Pool looks beautiful, because we listened to Chris and took his advise on a dark blue liner. We would HIGHLY recommend Chris from Pioneer Pools. YOU WON'T BE SORRY! see Pioneer Pools to get your next pool.

    Answer from pro:

    Thank you so much Bob! We really appreciate the feedback on the installation crew and for our sales expert, Chris. Thank you for choosing Pioneer Family Pools for your new pool - enjoy swimming!

    Reply created 13 Aug 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Feb 2019

    Pool looks great!

    We had our pool installed in the summer of 2018, and are happy with it. The pricing was a bit above middle of the road, and the service was good. There were a few delays getting it installed, but most of that was weather related. There was one issue with the design, in that there was no concrete poured from the gate to the concrete pool border. We did not pick up on it, but we think it is something they should have caught. However when we asked them about it, they put in a couple of nice patio stones to bridge the gap, at no extra charge. We also had them install a wood stove pool heater. It was their first time installing one, but they were accommodating and did a good job. We are happy with our pool, thought we got good value for our money, and would have no problem recommending them to a friend.

    Answer from pro:

    Thank you very much for your review Mark. We really appreciate the time you have taken. I will make sure to clarify with build team on the concrete pour you have mentioned. Have a great time swimming this year!

    Reply created 15 Feb 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Feb 2019

    Pool Heater Purchase Gone Terribly Wrong

    Purchased a pool heater in the summer of 2018 without financing. About three months later, out of the blue, I receive a letter from a collection agency demanding that I pay Pioneer Pool an additional $325.00 for the heater with the consequences of not paying that they would damage my credit rating and possibly take me to court! In didn't realize that a store could increase the price of something after it was purchased and expect to be paid retroactively. I obviously refused to pay it and now I've been informed that the amount "owed" was sent to the credit bureau. I've shopped at that store for over ten years. I've purchased pumps, filters, piping, salt, and patio furniture all of which adds up to more than $10,000 over the last few years and I am very concerned that at any point they will come back and say that they've raised their prices on any one of the items I've already purchased and expect that I will now pay the difference. It's absolutely crazy! Please let me know if Pioneer Pools has done this to you. I intend to fight this unethical practice and inform my neighbours in the Lorne Park area about the potential issues of buying anything from that store.

    Answer from pro:

    HI Steve, I am having someone reach out to you today regarding this. It is not often that we do not clarify any components or expense (product + labour + technical requirements) prior to the service call. If we did not communicate this, I am very sorry and we will rectify with you today. We would always honour original quotations and never increase a price without your awareness of such a matter. Thank you for your understanding while we look into this for you.

    Reply created 4 Mar 2019
  • Review from Customer of Pioneer Family Pools
    Rating: 5 out of 5
    Review left on 11 Feb 2019

    pool instulation

    our Pool went in ahead of schedule, no issues, friendly hard working crew. Landscaping went well did the little extra over and above. I would not hesitate to use Pioneer again.

    Answer from pro:

    Ahead of schedule is always what we want! Thank you for the glowing recommendation!

    Reply created 15 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2019

    Poolside Haven

    We could not be happier with our pool design, construction and installation. All subcontractors were great and pioneer pool staff were all professional, well versed in swimming pools and friendly. Everything was done on schedule and the pool makes us feel like we are at a resort on vacation, every day!

    Answer from pro:

    Thank you soooo much for the amazing review! It is important that we stay on schedule and provide you your backyard oasis in the most efficient time possible while maintaining the highest quality standards! Enjoy swimming this summer.

    Reply created 15 Feb 2019
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