Pool Craft reviews (166)

We had received 3 estimates from 3 reputable pool companies in York Region. Pool Craft was not the cheapest however it quickly became apparent once the project began, that we made the right choice. From the beginning Rick was a pleasure to deal with. Prompt to respond to questions and concerns and offered valuable feedback when required. The pool construction requirements were started earlier than expected and completed in a matter of days. the construction area was always kept clean. Rick was efficient in setting up timelines and liaisons with the landscaping company also required in our project. We are very happy with the subcontractors Pool Craft provided. The end result is a beautiful pool and back yard that we could not be happier with!

Great company to work with. Very professional and friendly. They did an excellent job, even the neighbours commented on how great they were. They know their stuff! They recommended a pool the complemented our backyard and landscaping and even showed us how to maintain the pool. Great app for iPhone/iPad for managing everything about the pool. I would highly recommend this company.

We could not have made a better choice in choosing Pool Craft. They delivered what they promised on time and on budget. Both John and Rick are very professional, prompt to answer any questions regarding the build/project. The pool build crew did an excellent job. The follow up after the pool completion is great. We now can enjoy our backyard oasis thanks to Pool Craft.

We had an excellent experience with the installation of our swimming pool. We highly recommend Pool Craft services for all your swimming pool and landscaping needs. We especially appreciated their reception, professionalism and devotion to providing a quality turn-key product on-time and within budget. The entire staff is helpful, respectful and knowledgable. The relationship we developed with John Every made decision-making processes during and after the installation easy. He is very knowledgable, reliable and passionate about his work. Not only has the investment improved our home and backyard, we are most thankful of the increased Family time and events that evolve around the pool. Thanks Pool Craft.

We would highly recommend Pool Craft. They keep you in the loop on next steps during construction and always come when they say they are coming. They offer great suggestions and all staff are very helpful. We were extremely pleased with the installation of our in ground pool, all interlock and other work done in our backyard. The end result is beautiful and our guests have all been impressed too with the quality of work performed by Pool Craft. We experienced great customer service from sales to construction, pool school and questions to the office along with the final closing of the pool for the season. When making a big investment it's important to know you can truly trust and count on Pool Craft!

We chose to work with Poolcraft because of the positive reviews from Homestars. We began working with Rick early in the Spring of this year. Rick was a very responsive, dedicated, and honest person to work with. Right from the get go we felt comfortable working with Poolcraft. Once the project began we again worked with great people. Jim and his team who installed the pool were very prompt, coordinated and very knowledgeable. Communication by Poolcraft was excellent, we knew if there were challenges and we were involved with decisions. They also made sure to leave the worksite tidy and safe at all times. Any concerns or questions we had were never treated lightly and the team was very responsive. We then met John who spent time with us giving the "pool school". Later we had an issue over the weekend and John followed up immediately and resolved the problem. Vendors/ service providers build excellent reputations based on customer service and Poolcraft certainly deserves a 10 for this. The pool itself? Beautiful.

We are absolutely thrilled with our new outdoor paradise! Poolcraft handled every aspect of our pool design and within 6 weeks we went from empty deserted backyard landscape to absolutely stunning jaw dropping backyard. The staff was so professional and hard working and there were days they didn't stop for a break. They promised us a pool by the beginning of summer but they gave us so much more! We have an incredible backyard that has now become the family gathering place away from televisions, computers or devices. I highly recommend pool craft for your new dream space, & given the chance to do it all again I would choose pool craft again and again! Thanks Jason, John, Curtis and all the guys behind the scenes that made it seem so easy. Lynas Family

Dear Jason Mitchell and Rick Johnson, My sincerest thanks to both of you for guiding me through my dream project of building a pool. Jason, thank you for not turning me away when I chickened out the first time only to come back the following year with more courage to forge ahead. You introduced me to Rick who held my hand so to speak, and was always available to answer any question I had (and I had a lot of them!). Thank you Rick!!! As a single mom, the idea of taking on a large project was scary in so many ways and POOL CRAFT went above and beyond to ensure that I felt safe, that all of my questions were answered immediately, and that what I envisioned and wanted was seen to the end. I am still in shock that I have a beautiful pool! Something that I used to sit in my backyard and just dream about is actually there now. Thank you!! I have to also mention all of the guys that work for you. Every single one of them (I wish I knew all of their names but to mention a few, Jim and his team Collin, Peter etc etc, Rodney, John Every, etc etc) were respectful and hardworking and went above and beyond to look after me. They were always there when they said they would be and always let me know what would happen next. They were a pleasure to have around and I miss the POOL CRAFT family already!! When I was shopping around for a pool company, POOL CRAFT left no stone unturned during the consultation. I was impressed right away at the level of experience, knowledge and service. Thank you for taking care of everything from site preparation, construction, electrical/gas, landscaping, site restoration and even pool school!! I have already highly recommended Pool Craft to a few friends who are currently shopping around for pool companies. Your company is truly second to none! Thank you! Thank you! Thank you! With sincerest gratitude, Rosy Macor

It was time to replace our vinyl pool liner and filter so I arranged for the installation to be completed by Pool Craft. The pool was originally installed in 1987 and it looks brand new now. I am excited about how quickly and professionally the liner and filter were installed. I have also had them do some minor replacements, such as a pool pump timer installation and various other things. I also purchase my pool supplies from them and have my water tested there as well. I have never been disappointed with their service.

We hired Jason and his team to build our pool and to design and landscape our backyard. The team was incredibly efficient and professional, they finished the entire backyard within a month. Our backyard is our oasis, we are extremely happy with the way it looks. We appreciate the attention Pool Craft has given us before, during and after the construction of our pool.