Pool Craft
Pool Craft reviews (166)
Review from HomeOwner Review left on 18 Oct 2013Rating: 5 out of 5When we decided to install a pool Jason and his team at Poolcraft were the obvious choice.Their professionalism, reliability and attention to detail is second to none. We appreciate all of the education, suggestions and time spent helping to design our backyard paradise. Thank you to the Poolcraft team for continuing to provide ongoing support with our pool opening and closings. Maria and DarrinReview from HomeOwner HomeOwner
Review left on 10 Oct 2013Rating: 5 out of 5Pool Fence and Pool Maintenance
Geoff and the team are extremely helpful. - They installed my pool fence (like the guardian pool fence). - They maintain my pool and many of my neighbours (open close and weekly). I am hands off as pool craft takes care of it all. I definitely recommend you try them!Review from HomeOwner HomeOwner
Review left on 4 Oct 2013Rating: 5 out of 5Pool Installation & Service
Pool Craft has completed several pool and landscaping projects in my neighbourhood and every single home owner that I spoke to was impressed with level of professionalism and level of customer service Pool Craft provided and been providing to them. I was impressed by Jason who has lots and lots (!!!) patience answering all my questions and explaining pros and cons of every detail of the project. The entire staff of Pool Craft are like one big family and they all care for the company and for each and every client - John Every, Jim, Geoff and the rest of Pool Craft personal are incredibly helpful and very knowledgeable. It’s been a pleasure dealing with Pool Craft since the day one until now including ongoing maintenance, service calls and being always there to answer all questions about pool chemistry and its equipment. I definitely recommend them to anyone who needs great pool service and continues support.Review from HomeOwner HomeOwner
Review left on 27 Sep 2013Rating: 5 out of 5Conversion to Salt system, new filter, new pump & addition of Solar Geating
Jason, Geoff & the rest of the staff at Pool Craft are knowledgeable, approachable & patient. They spend the time to make sure your questions are all answered. The estimates were fair. The work was done quickly & on schedule. We enjoy our pool with the help of Pool Craft!Review from HomeOwner HomeOwner
Review left on 26 Sep 2013Rating: 5 out of 5service and repairs
Geoff and Jason have provided repairs and maintenance for my 24 year pool for almost 10 years. Their service is exceptional. They are always clear in what needs doing and fair in their pricing. I would not hesitate to recommend them to anyone. CarloAnswer from pro:
Thanks Carlo! You've been a pleasure to service your pool
Reply created 14 May 2021Review from HomeOwner HomeOwner
Review left on 24 Sep 2013Rating: 5 out of 5Pool Install & Service
I highly recommend the folks at Pool Craft both for installation and service. They are a very professional company that has been easy to deal with since day one. My dealings with all staff have been great. They always take the time to walk me through the pros and cons of anything I am thinking of doing and make recommendations where appropriate. I would do it all over again with them.Answer from pro:
JL. Thank you so much for taking the time for posting for us. Your backyard turned out beautifully. It has been a pleasure in dealing with you for all aspects of the pool design and construction and since then keeping you as one of our excellent service customers. Having you make the drive down from Newmarket every month or so to get you water tested when you could easily go somewhere else closer means a lot to us and we really appreciate it. We thank you for putting your faith in us to design and build the pool you were looking for and for continued support after the installation.
Reply created 25 Sep 2013Review from HomeOwner HomeOwner
Review left on 23 Sep 2013Rating: 5 out of 5Pool Opening & Closing
I wanted to express my complete satisfaction with the opening & closing pool service delivered by the Pool Craft Service Team. The Team has always been on site in time and very well organized. All activities have been accomplished without issues. The Pool Craft personnel at the store is also very knowledgeable and professional. We are very satisfied with Pool Craft and the services provided. Excellent customer service!!!Answer from pro:
Pedro. Thank you for taking the time to post a great review for us. Moving into a new home especially one with a pool can be overwhelming. You have had to put your trust in us from the on set to make sure you were doing everything to ensure that your pool was well maintained and looked after. It has been a great pleasure in getting to know you personally over the past couple of years and your visits to the store are always welcomed. Thank you so much for your support.
Reply created 25 Sep 2013Review from HomeOwner HomeOwner
Review left on 23 Sep 2013Rating: 5 out of 5Service
I have used Pool Craft for several years now and intend to continue using Pool Craft. Summer is too short and I need the reliability and professional service that I get with Pool Craft.Answer from pro:
David you have been one of our most valued service customers over the years. We appreciate you taking the time write a review for us. We look forward to continuing our relationship with you in the future and we will always provide you with the best quality of service we can.
Reply created 25 Sep 2013Review from HomeOwner HomeOwner
Review left on 21 Sep 2013Rating: 5 out of 5Installing a Hayward Variable Pump
When the water pump went I looked into having a high efficiency variable pump that would save me money but more importantly to find a company that would be knowledgeable of the the product and be able to install and service it should something be of concern. I inquired and found that Pool Craft was able to score top marks. It was reassuring to know they were able to take the time to demonstrate how the pump works, trouble shoot initial start up and properly install the pump. I have found that John and the tag team of Geoff and Geoff have been very knowledgeable and outstanding in their service taking the time to answer all questions and available for service to ensure proper running of the pool... thank you.Answer from pro:
Thank you Grace for the great review you posted. You as well as many of our service customers have made a great decision in upgrading your pool pump to a variable speed model. It is a huge investment up front and a lot of people are very hesitant in spending the money for the upgrade. I remember taking your phone call a few weeks after the install and how happy you were with your decision on going ahead with the installation. It is one of the best decisions you will make in regards to pool equipment upgrades and we were more than happy to be there for you to make it happen. Thank you so much for your business over the years. We really appreciate your support.
Reply created 25 Sep 2013Review from HomeOwner HomeOwner
Review left on 21 Sep 2013Rating: 5 out of 5Pool and spa weekly maintenance
We have used Pool Craft for weekly pool maintenance, and to open and close our pool/spa for 6 years. The service has been excellent. Friendly staff and workers. They have always dealt with issues (like pool liner tears) in a quick and efficient manner. Most of the houses in our neighborhood also use Pool Craft. Would strongly recommend them.Answer from pro:
Thank you Charles for the amazing review. It is true that over the past few years we have not only built many new pools on your street but in your whole subdivision. We actually book full service runs for openings and closings and our crews don't travel more than a block or two the whole day. You guys were the first pool of the lot and we really appreciate you speaking to all of your neighbors and it is because of your referrals that we have gained so many great new clients on your street and in your subdivision. Your loyalty and support over the years have been nothing short of tremendous.
Reply created 25 Sep 2013