Primont Homes

Rating: 1.4 out of 5

Primont Homes reviews (71)

  • Review from Customer of Primont Homes
    Rating: 5 out of 5
    Review left on 20 Nov 2015

    PRIMONT HOMES

    We couldn't be happier with our choice of home from Primont. Many of the features in our home are standard in comparison to other builders who qualify them as upgrades. With the help from the sales and decor team, our purchase has truly become our DREAM HOME. None of that would've been possible without the continuous support of their staff who were an integral part of those accomplishments. Thank you for making our family a part of yours!

    Answer from pro:

    Thank you for taking the time to post such a great review. Welcome to the Primont family !

    Reply created 21 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2015

    New Home

    I got my first home from Primont and everything from start to the finish was a very professional experience. Thank you to the staff that helped me with my first home.

    Answer from pro:

    Hi Anne. Thank you for wonderful post. We are glad to have you as part of the Primont family and look forward to working with you again real soon!

    Reply created 21 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2015

    Semi-detached home, detached home

    Over the last fourteen years, we have purchased 3 Primont Homes. From our very first Semi, to our current detached home, our experience has been outstanding! Their service, expertise, and commitment to quality products and finishes is insurmountable. A family owned and run business (that knows and cares) about building quality homes. You can trust them to build you that special place to call HOME! Frank and Rosemary Romantini

    Answer from pro:

    Thanks you Rosemary for taking time time to post this wonderful review. We have loved working with your family from the very beginning and look forward to helping you create your next wonderful home. !!

    Reply created 21 Nov 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 24 Jun 2015

    New Home

    We purchased a new build from Primont Homes in 2012 and moved in September 2013. When we moved in the balcony was still unfinished, and we were told that the external work would continue for a while. Once the balcony was finished we noticed that there was a hole in our back entrance brick wall, with exposed wood. We reported this on our 30-day Tarion submission and have been following up with Primont ever since. The customer service rep kept referring us back and forth between the masonry company and the aluminum siding company. Just today, I noticed someone had glued a piece of aluminum flashing over the wood which had already started to weather after being exposed throughout the winter/spring. An even more shady job as its not even completely sealed. This is unacceptable and I'm still trying to get in touch with Primont to have the problem fixed properly. Update - today a Customer Care rep from Primont came to meet with us. He admitted that a mistake was initially made when building the wall/balcony and that patch work was done. He said they are 'allowed to make modifications to external components' and refused to correct the mistake. This is infuriating and completely unacceptable.

    Answer from pro:

    HI Beverly, we are very sorry for the inconvenience. I have reviewed your file our Customer Care team. They will be contacting you directly to set up an appointments for our Customer Service Manager to come and meet with you to review and work with you on the issue. Best Regards, Primont Homes

    Reply created 6 Jul 2015
  • Review from Mano N
    Rating: 0 out of 5
    Review left on 14 Jun 2015

    new house

    The worst builder in my life is Primont. Seasons in Caledon playing a unfair game with public interest. No one in this company care about customers. If you can avoid this builder you will save a lot of money.
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 27 Apr 2015

    Grading

    Terrible customer service. I am tired to contact the customer service again and again. After i got my new home, i found water stay in my back yard and in frond of the house due to poor grading. I contact the customer service in spring of 2013, two years has passed, i am still waiting them to solve the problem. I found a long cracking on the wall down to the basement and water leak to the house today, i am really worry if they will solve the problem for me this time and how long i have to wait for. If they won't solve the problem, should i contact TARION?

    Answer from pro:

    Hi Betty I understand our customer service department has in fact been In touch with you regarding your issues and you have an appointment booked at your home next week. Its unfortunate you claim that no one has responded. Feel free to contact customer service if you have any further comments. Thank you

    Reply created 30 Apr 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 19 Mar 2015

    Very Poor Customer Service

    Worst company to deal with. Highly recommend avoiding them. If you do go ahead with them avoid talking to any of the builders and or site supervisors as they care nothing about your concerns. They seem to only care about their paychecks. Had a horrible experience with a site super at one of their sites. And judging by this review page it seems this is a common occurrence at all their sites. Im so sorry we ever dealt with them. :(

    Answer from pro:

    Sorry to read about your experience. If you have any issues with your home your concerns should go to our customer service department at head office. The site super is very busy taking care of trades on and safety on site. Please contact our head office with any issues. Thanks

    Reply created 19 Mar 2015
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 16 Feb 2015

    New home by Primount

    I bought my home in 2014 April with primount. I have let primount know that 2 of my rooms are extremely cold. I have kids and they can't use those rooms. I have notify primount from November, still till this day they have not fixed my issue. We can not even walk in those room, from the floor to wall is dam cold. I hope I can get immediate help. Thank you.

    Answer from pro:

    Hi Reegan thank you got bringing this to our attention. I understand you have been working with our service department to resolve the heating issue. We understand the contractor is following up with you if there are issues on that end please call our customer service department so they may resolve the issue. Thank you

    Reply created 17 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2014

    Home Purchase & After Sales Service

    I bought my home from Primont in 2011. I loved their selection of homes from the start and the Sales Representative at the Sales Office was top notch. I initially had some concerns with the Decor Center employee; but it would seem that Primont had the same concerns since numerous complaints seemed to have resulted in someone else stepping into that role; so a responsive builder in my book deserves credit. I am a picky fellow. I have my houses inspected by Engineers and not inspectors. Even they have attested that the product delivered from Primont (for our development in Markham) was a good product- better than most of the new homes that they were inspecting. If there is one thing that I have always appreciated from Primont is the open dialogue with their service department. They have never stopped me from contacting them and the service Manager has delivered BIG TIME on the most essential things that I felt required the builder's attention. It is 3 years later and I have nothing but praise with which Robert (the Service Manager) has handled my service issues/requests and continues to do so. Am I saying that the relationship was without disagreements? Not at all; particularly at the beginning when the homeowner and home builder are getting to know each other. But I consider that part of the process of getting to understand each other. Notwithstanding that, they were always professional. I feel it was about time to let others know about Primont's great service they have provided me with over the years. I have thanked them in person, I figured I would share it with others.

    Answer from pro:

    Roberto, we appreciate you taking the time to post a review. It was a pleasure dealing with you from the onset! Open communication between purchaser and vendor are extremely important as we need to hear your experience good/bad so we know how to make it better. Once again thank you and welcome to the Primont family!

    Reply created 18 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2014

    New Home

    I purchased my Primont home 7 years, and I absolutely love my home. From the agent to the decor centre everyone was so helpful and accommodating. If we had any questions or concerns I knew they were only a phone call away. My home is beautifully designed and well planned. Whenever guests come to my home they always compliment on how open and beautiful my home is. I love my home and would recommend Primont to my family and friends.
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