Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from Rebecca Dickson
    Rating: 5 out of 5
    Review left on 28 Jan 2019

    Fast, efficient, and good work

    I noticed that something around my toilet was leaking. Turns out it was a bidet I had installed, and not a faulty toilet. Brian called early in the morning, was on time, and was fast and efficient. He found the leak quickly and seems to have stopped it.

    Answer from pro:

    Dear Rebecca, Thank you for choosing Priority Plumbing and Drains! We appreciate you taking the time to share your experience with our award-winning service. We hope that you will refer us to anyone you may know who is in need of plumbing services.

    Reply created 12 Feb 2019
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 21 Jan 2019

    Great, quick service from an honest professional

    We woke up this morning to frozen pipes, as many did. We called Priority immediately and David arrived mid-morning and got to work. Our pipes were thawed in no time! He also took great time to explain what was happening.

    Answer from pro:

    Thank you for taking the time to share your experience with our plumbing service. We will be sure to pass along the comments to your service technician, David!

    Reply created 25 Jan 2019
  • Review from Jacob Raymond
    Rating: 5 out of 5
    Review left on 5 Jan 2019

    No more flooded bathroom

    Great customer service. Getting an appointment was simple and easy. The technician that came out, Kyle, was great and very helpful. No more flooded bathroom for us. Five stars all around.

    Answer from pro:

    4) Thank you so much for your feedback. We are so pleased to hear that Kyle was able to efficiently serve your needs. We will be sure to pass along the comments to your service technician. Please sign up for our newsletter to stay current with our industry offers!

    Reply created 11 Jan 2019
  • Review from Luke Freemas
    Rating: 5 out of 5
    Review left on 22 Dec 2018

    Toilet leaking from the base

    2 hours before guests were to arrive for dinner, the toilet was leaking from the base. NO WAY! I called Priority and they gave me an ETA within 45 minutes later and a fair estimate. No problems, dinner was great, and no toilet nightmares. Thanks to Kyle and Priority Plumbing!

    Answer from pro:

    Thank you for choosing Priority Plumbing and Drains! We appreciate you taking the time to share your experience with our award-winning service. We hope that you will refer us to anyone you may know who is in need of plumbing services.

    Reply created 4 Jan 2019
  • Review from Tom Williams
    Rating: 1 out of 5
    Review left on 11 Dec 2018

    Leaky Faucet

    I received a coupon and thought I would give Priority a try. With the discount, it still cost $407 to fix a leaky faucet and no warranty on the repair. I guess Priority’s business model does not rely on repeat business.

    Answer from pro:

    Dear Tom, The price that you were quoted included the service call $49, the parts $35 and sales tax $47. The repair was $275.

    Reply created 12 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2018

    Priority Plumbing Toronto

    Adam showed up on time (as promised) and was professional and is very skilled at his craft. He explained everything in detail and suggested the best way to repair the situations I presented him and fixed all my plumbing issues effectively. 10 out of 10. Bravo Adam. :)

    Answer from pro:

    Thank you so much for your feedback. We are so pleased to hear that Adam was able to efficiently serve your needs. We will be sure to pass along the comments to your service technician. Please sign up for our newsletter to stay current with our industry offers!

    Reply created 23 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2018

    Toilet water fill value and water connector replacement

    Older Toilet was leaking. The water fill valve was cracked and was not able to fill toilet. Worse it was not leaking. While the toilet was fine, the internal water valve and water connector were done. Being during the week, I managed to fin Priority Plumbing who would schedule a plumber that day. Since I was available that day and the scheduled me an appointment that would be great news for having my toilet working again. Able to discussed repair and prices. From installing the Can Tire plumbing parts I obtained to providing industry recommended parts - which I picked. Warranty given for the work done! Done in 1 hour, better than new results and Quieter!!

    Answer from pro:

    Thank you for taking the time to share your feedback with our plumbing service. We really appreciate your business and hope that you will refer us to anyone you may know who is in need of plumbing services!

    Reply created 23 Nov 2018
  • Review from Brandon Goode
    Rating: 5 out of 5
    Review left on 20 Nov 2018

    Kitchen cleanup

    If we could give Matthew at Priority plumbing 10 stars we would! What a fantastic job he did dealing with the issue at hand. The gentleman on the phone was very friendly and helpful and within 1 hour Matthew arrived! He resolved the issue and went ABOVE AND BEYOND the call of duty even helping with some kitchen cleanup of the mess! This is the second time we've used Priority plumbing and both times they we're prompt, friendly and professional. We called the smell good people first and they didn't even answer the phone after on hold for 5 minutes! Beyond impressed with this company!

    Answer from pro:

    We strive to be leaders in our industry, changing the standards for our clients and what they can expect when they have a service person in their home. There is nothing more gratifying than our clients recognizing how we stand apart and we really appreciate your business. Thank you so much!

    Reply created 23 Nov 2018
  • Review from Customer of Priority Plumbing
    Rating: 1 out of 5
    Review left on 14 Nov 2018

    unsatisfactory customer service

    Plumber Matthew overcharged, overestimated service time, didn't explain Service Partner Plan, planted promotional lawn sign without permission. Office promised refund. E-mailed detailed review. Still no response. Paid owner Austin a surprised visit. He explained the Service Partner Plan. Refund finally deposited on day 13.

    Answer from pro:

    Dear Mai, Thank you for your feedback. As we had discussed in person, we are very sorry that you were charged the $49 service call after we told you that we would credit it to you over the phone. It was an honest mistake by Matthew who did a highly technical and difficult job at your residence that took an entire day. aHe was probably just tired. When you came to our office, there was no office. It was a construction site as we were renovating. We did explain to you over the phone that there would be a delay because of this and again in person. We processed the $49 refund at the earliest opportunity and it had nothing to do with your visit. We hope that you are happy with the high quality of work that we performed for you. Thank you, - The Priority team.

    Reply created 6 Dec 2018
  • Review from Anna
    Rating: 5 out of 5
    Review left on 8 Nov 2018

    Plumbing installation and repairs.

    Adam was friendly, courteous and very professional. He kept us informed each step of the way explaining things succinctly and clearly. He ensured we were satisfied with the work and upon completion left everything neat and clean. It was a pleasure doing business with Adam and the staff at Priority Plumbing.

    Answer from pro:

    Thank you so much for taking the time to share your experience with our plumbing service! We hope that you will refer us to anyone you may know who is in need of plumbing services!

    Reply created 16 Nov 2018
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