Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (801)

  • Review from Tom Williams
    Rating: 1 out of 5
    Review left on 11 Dec 2018

    Leaky Faucet

    I received a coupon and thought I would give Priority a try. With the discount, it still cost $407 to fix a leaky faucet and no warranty on the repair. I guess Priority’s business model does not rely on repeat business.

    Answer from pro:

    Dear Tom, The price that you were quoted included the service call $49, the parts $35 and sales tax $47. The repair was $275.

    Reply created 12 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2018

    Priority Plumbing Toronto

    Adam showed up on time (as promised) and was professional and is very skilled at his craft. He explained everything in detail and suggested the best way to repair the situations I presented him and fixed all my plumbing issues effectively. 10 out of 10. Bravo Adam. :)

    Answer from pro:

    Thank you so much for your feedback. We are so pleased to hear that Adam was able to efficiently serve your needs. We will be sure to pass along the comments to your service technician. Please sign up for our newsletter to stay current with our industry offers!

    Reply created 23 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2018

    Toilet water fill value and water connector replacement

    Older Toilet was leaking. The water fill valve was cracked and was not able to fill toilet. Worse it was not leaking. While the toilet was fine, the internal water valve and water connector were done. Being during the week, I managed to fin Priority Plumbing who would schedule a plumber that day. Since I was available that day and the scheduled me an appointment that would be great news for having my toilet working again. Able to discussed repair and prices. From installing the Can Tire plumbing parts I obtained to providing industry recommended parts - which I picked. Warranty given for the work done! Done in 1 hour, better than new results and Quieter!!

    Answer from pro:

    Thank you for taking the time to share your feedback with our plumbing service. We really appreciate your business and hope that you will refer us to anyone you may know who is in need of plumbing services!

    Reply created 23 Nov 2018
  • Review from Brandon Goode
    Rating: 5 out of 5
    Review left on 20 Nov 2018

    Kitchen cleanup

    If we could give Matthew at Priority plumbing 10 stars we would! What a fantastic job he did dealing with the issue at hand. The gentleman on the phone was very friendly and helpful and within 1 hour Matthew arrived! He resolved the issue and went ABOVE AND BEYOND the call of duty even helping with some kitchen cleanup of the mess! This is the second time we've used Priority plumbing and both times they we're prompt, friendly and professional. We called the smell good people first and they didn't even answer the phone after on hold for 5 minutes! Beyond impressed with this company!

    Answer from pro:

    We strive to be leaders in our industry, changing the standards for our clients and what they can expect when they have a service person in their home. There is nothing more gratifying than our clients recognizing how we stand apart and we really appreciate your business. Thank you so much!

    Reply created 23 Nov 2018
  • Review from Customer of Priority Plumbing
    Rating: 1 out of 5
    Review left on 14 Nov 2018

    unsatisfactory customer service

    Plumber Matthew overcharged, overestimated service time, didn't explain Service Partner Plan, planted promotional lawn sign without permission. Office promised refund. E-mailed detailed review. Still no response. Paid owner Austin a surprised visit. He explained the Service Partner Plan. Refund finally deposited on day 13.

    Answer from pro:

    Dear Mai, Thank you for your feedback. As we had discussed in person, we are very sorry that you were charged the $49 service call after we told you that we would credit it to you over the phone. It was an honest mistake by Matthew who did a highly technical and difficult job at your residence that took an entire day. aHe was probably just tired. When you came to our office, there was no office. It was a construction site as we were renovating. We did explain to you over the phone that there would be a delay because of this and again in person. We processed the $49 refund at the earliest opportunity and it had nothing to do with your visit. We hope that you are happy with the high quality of work that we performed for you. Thank you, - The Priority team.

    Reply created 6 Dec 2018
  • Review from Anna
    Rating: 5 out of 5
    Review left on 8 Nov 2018

    Plumbing installation and repairs.

    Adam was friendly, courteous and very professional. He kept us informed each step of the way explaining things succinctly and clearly. He ensured we were satisfied with the work and upon completion left everything neat and clean. It was a pleasure doing business with Adam and the staff at Priority Plumbing.

    Answer from pro:

    Thank you so much for taking the time to share your experience with our plumbing service! We hope that you will refer us to anyone you may know who is in need of plumbing services!

    Reply created 16 Nov 2018
  • Review from Michael Miller
    Rating: 5 out of 5
    Review left on 8 Nov 2018

    Shower issues

    I am a repeat customer and I plan on returning to Priority Plumbing Services again. About a month ago, my sink shut off valves broke in the evening and Greg was there in under an hour, a very quick emergency service. He saved my home from a major flood! This week, we have had some shower issues and David and Adam came to check it out. These guys are very professional and their customer service skills are excellent. They were honest about what was needed to fix my shower, they provided photos of the type of job, and a fair quote. They gave me common sense advice, I feel they were honest, and they were not trying to sell me anything I didn't need. Thanks guys!

    Answer from pro:

    There is nothing more gratifying than knowing we have provided our clients with a service they can rely on. We appreciate you trusting Priority Plumbing and Drains with your homes plumbing needs. Please sign up for our newsletter to stay current with our industry offers.

    Reply created 16 Nov 2018
  • Review from Vanessa Steets
    Rating: 5 out of 5
    Review left on 4 Nov 2018

    Leaking toilet

    Great service. I called in the morning regarding a leaking toilet and had a crew at my house by early afternoon. Technicians David and Kyle were polite, courteous and professional. They were careful not to make a mess and explained in detail what they found and how they fixed the problem. They also gave me a warranty for their work. I was charged exactly what had been quoted to me in advance, nothing more. I would use them again in a heartbeat.

    Answer from pro:

    We are so pleased to hear we were able to assist you with your plumbing issue in an efficient manner. We hope that you will refer us to anyone you may know who is in need of plumbing service. Thank you, we appreciate your business!

    Reply created 6 Nov 2018
  • Review from Marina
    Rating: 5 out of 5
    Review left on 4 Nov 2018

    Sewer blockage, excavation & replacing sewer pipe

    Great service as usual! Matthew is another knowledgable professional from Priority Plumbing who I was lucky to work with. Bit costly but worth every penny! I'd highly recommend this great team. Thank you!

    Answer from pro:

    Thank you! We appreciate your business! Please sign up for our newsletter to stay current with our industry offers.

    Reply created 6 Nov 2018
  • Review from Margaret Swancy
    Rating: 5 out of 5
    Review left on 2 Nov 2018

    Leaking pipe under the house

    My husband called Priority for a leaking pipe under the house. Adam and David came out to our home to replace some of the pipes. They were prompt, outstanding, courteous, knowledgeable and struck him as being completely trustworthy. The price was reasonable and he will be calling them again and recommending them to friends and neighbors.

    Answer from pro:

    There is nothing more gratifying than knowing we have provided our clients with a service experience they can rely on. We appreciate your business and we will be sure to pass along the comments to your service technicians, Adam and David! Thank you!

    Reply created 6 Nov 2018
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