Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2019

    I’ve had an excellent experience with Priority Plumbing

    I’ve had an excellent experience with Priority Plumbing. From the customer service on the phone to the technician Adam that came to my house, everything was great. He was to get to my house quickly (he even called me to move my appointment up a few days when they had a cancellation). Adam was very friendly. He was able to quickly diagnose the problem and resolve it. I highly recommend Priority.

    Answer from pro:

    Thank you Lionel for your review and glad to hear Adam was available to address your situation. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2019

    Laundry renovation

    I submitted the request. The company contacted quicky and David showed up the next day promptly. He did a great job with detailed explanation of what he did. He als double checked everything over. There was no more leaks.

    Answer from pro:

    Thank you Sharon for your review and glad David was so helpful. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2019

    quick response, efficient and friendly technician

    I had an emergency plumbing issue and they responded to my call right away and had a technician on site within a few hours. The technician was friendly and efficient and fixed the problem quickly. I would definitely recommend this service.

    Answer from pro:

    Thank you Meghan for your review and we're glad we could help in such emergency situations. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from Debbie Graham
    Rating: 5 out of 5
    Review left on 28 Mar 2019

    My sink started leaking uncontrollably and Priority was to the rescue!

    I was blown away by the fast, efficient and friendly service provided by Priority. My sink started leaking uncontrollably and Priority was to the rescue! They got here quickly, fully explained what had happened and educated me on things to be aware of (in an easy to understand way). I highly recommend them. Let’s hope I won’t have to call them again but if I do, I know I’ll be in good hands. Thanks again!

    Answer from pro:

    Thank you Debbie for your review and we value fixing and educating the customer. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Mar 2019

    Priority Plumbing does not use licensed plumbers

    The last time I hired Priority Plumbing it was to fix a wobbly shower handle. First guy to come charged $352 to “replace shower handle parts” . He shut the main water valve off but never opened any other taps trapping air in the system. That night any tap, or washing machine had violent air pressure and that shower handle fell off. We shut off the water. Second guy comes and says no parts were replaced and fixed the shower handle. When the water was turned back on we could hear water hissing. The pipe to the water heater had cracked and I paid the second guy another $350, not realizing at first why. When water is spraying everywhere you don’t think. But when the toilet was also damaged I figured it out. The company owner was rude, unapologetic and blamed the age of my water heater and toilet, which were fine before they came. Visa agreed with me and reimbursed me for the second charge. They are not licensed plumbers although their ad doesn’t say that. They are not registered with the City of Toronto. They are another company with a new name. Beware.

    Answer from pro:

    Dear Cathy, The reason that you had so many problems is because your plumbing system is in sub standard condition. We tried to help you by fixing 2 other issues unrelated to our initial job as a courtesy, not because we were at fault. We didn't pursue the charge back by visa because we felt bad that you could not afford to fix your home. It is impossible to be on Home Stars without a license. We wish you all the best despite this inaccurate review. Sincerely, The Priority team.

    Reply created 5 Jun 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2019

    Best Plumbing Company

    Great company. Plumber sat down gave me 3 scenerio sand costs. Explained everything throughly. Within 15 minutes everything was clear and running smoothly. I will be using this company again.

    Answer from pro:

    Thank you for the review and we'll be glad to be of service again. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2019

    Drain Stack replacement

    Matt was a treat to work with. competent and professional, just like the other plumber we dealt with (Greg). These guys went beyond just the repairs, offering advise and maintenance tips. My go to plumbing company from now on!

    Answer from pro:

    Thank you John for your review and happy the guys were able to help. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 20 Feb 2019

    hammering pipes

    Brian is thorough and professional. He explained the solution to my problem well, and solved the problem promptly. I would definitely use Priority Plumbing and ask for Brian again. Great service!

    Answer from pro:

    Thank you for your review and your kind feedback about Brian. We're happy to help! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from Craig Holmes
    Rating: 5 out of 5
    Review left on 16 Feb 2019

    Leaking rad pipe

    This was probably the best experience with a plumber I can remember. Matt showed up on time and worked hard to do the job correctly. He got the job done, left no mess at all and was extremely professional and polite. They are a little expensive but I will gladly use them again.

    Answer from pro:

    Thank you Craig for your review and yes Matt is great. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 17 Jul 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Feb 2019

    Install a new toilet and take the old one away

    We went with this company because of all the 5-star reviews and the low service call price. What a mistake. We bought a new toilet (109 pounds) and lugged it home to save money, not easy as we're seniors. The cost of installing the toilet, with no complications, and taking away the old one was over $900 including tax. My sister had a new toilet AND sink installed, and the old ones removed, by a local plumber for $500. Everyone says we were ripped off. We don't recommend this company and will never use their services again.
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