HomeOwner
Rating: 0 out of 5
Priority Plumbing does not use licensed plumbers
The last time I hired Priority Plumbing it was to fix a wobbly shower handle. First guy to come charged $352 to “replace shower handle parts” . He shut the main water valve off but never opened any other taps trapping air in the system. That night any tap, or washing machine had violent air pressure and that shower handle fell off. We shut off the water. Second guy comes and says no parts were replaced and fixed the shower handle. When the water was turned back on we could hear water hissing. The pipe to the water heater had cracked and I paid the second guy another $350, not realizing at first why. When water is spraying everywhere you don’t think. But when the toilet was also damaged I figured it out. The company owner was rude, unapologetic and blamed the age of my water heater and toilet, which were fine before they came. Visa agreed with me and reimbursed me for the second charge. They are not licensed plumbers although their ad doesn’t say that. They are not registered with the City of Toronto. They are another company with a new name. Beware.
Answer from pro:
Dear Cathy, The reason that you had so many problems is because your plumbing system is in sub standard condition. We tried to help you by fixing 2 other issues unrelated to our initial job as a courtesy, not because we were at fault. We didn't pursue the charge back by visa because we felt bad that you could not afford to fix your home. It is impossible to be on Home Stars without a license. We wish you all the best despite this inaccurate review. Sincerely, The Priority team.
Reply created 5 Jun 2019