Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2018

    Excellent experience

    We called Priority last year when we had an emergency, and were pleased with the service at that time so we signed up for the membership. We were pleasantly surprised that a one-time payment provides a lifetime membership. As part of that, they reached out to me recently for annual inspection and maintenance. The check is free, but of course they uncover problems that incur expense, and that's how they generate business. That said, it's reassuring to have professional eyes on the system on a regular basis -- we take our cars for service, our computers, why not our plumbing? I would rather spend a bit each year than have something go undetected and result in flooding. But really, what made this a great experience was the personnel, who were patient, thorough, knowledgeable, and very willing to explain every step and advise us on how to keep everything working properly. Thank you for making that easy and pleasant!

    Answer from pro:

    We are so pleased to hear you were satisfied with your complimentary maintenance inspection! We hope you will refer us to anyone else you may know who is in need of plumbing service.

    Reply created 20 Apr 2018
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 10 Apr 2018

    Excellent Customer Service

    Our service experience with Priority Plumbing was excellent from start to finish. We reached out after hours, received immediate assistance from a live agent, arranged an appointment and received updates along the way re timing, who was coming etc. Kyle, our plumber, was extremely professional, knowledgeable, and explained what he was doing every step of the way. He also went above and beyond in terms of helping us with some minor issues and answering our many questions. I wish we could find companies like this for all of our housing needs - highly recommend.

    Answer from pro:

    Thank you! We appreciate your business. Please sign up for our newsletter to stay current with our industry offers.

    Reply created 20 Apr 2018
  • Review from Chris Boon
    Rating: 5 out of 5
    Review left on 31 Mar 2018

    Fast and Professional Company

    I called and left a message on Good Friday. Saturday Morning I received a call back and by noon my sink was flowing once again. The plumber even fixed a small leak that had popped up from the acid I used. The best part was that the plumber cleaned up all the yucky mess! I highly recommend Priority Plumbing.

    Answer from pro:

    There is nothing more gratifying than knowing we have provided our clients with efficient and convenient service. We are so glad to have met your needs in such a short time and we hope that you will refer us to anyone you may know who is in need of plumbing service. Thank you!

    Reply created 6 Apr 2018
  • Review from Satisfied Customer
    Rating: 0 out of 5
    Review left on 28 Mar 2018

    Sticker Shock

    They charge $49 to show at the door to get a price - which is fine. But quote to disconnect and replace a one piece toilet (no plumbing just the gasket) and change the cover plate on the bathtub tap and shower arm (unscrew, add plumbers tape and screw in new arm and no valve change) was quoted at $980 - for a job that I could do in two hours max. so paid for the estimate and sent a very nice man away.

    Answer from pro:

    With all due respect, Many details have been omited from this review. The job was to dismantle a heavy one piece toilet from the 2nd floor and carry it out to the garage. We then had to carry in a new one piece toilet from the garage in the backyard up to the 2nd floor, un package it, inspect it for defects and install the new toilet. (Not just "replace a gasket") For this job we would have to send 2 men to to your home to lift the heavy toilets in and out of your home. In addition to this, the parts that you purchased were for the wrong type of moen faucet, so we would need to pick up, supply and replace the correct parts. The price quoted for two men for the work was $786 plus tax. We understand that not everyone values the high quality service that we aim to provide, so that is why we gave you the price before we started the work. Thank you.

    Reply created 3 Apr 2018
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 26 Mar 2018

    Inspection visit

    A very useful and informative visit carried out by two courteous and expert tradespeople. The regular checkups that Priority Plumbing provides are so valuable for keeping the plumbing in good order.

    Answer from pro:

    Thank you! We appreciate your business!

    Reply created 20 Apr 2018
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 17 Mar 2018

    Kitchen faucet and toilet interior replacement

    First off, I'm so glad both Matthew and Dave arrived at my place early so that my entire day was not spent waiting. Both guys were very knowledgeable, approachable and did an excellent job. It's great that both my kitchen and bathroom are fully functioning now. Am I a satisfied customer? DEFINITELY.

    Answer from pro:

    Thank you so much for taking the time to share your feedback with our plumbing service. We will be sure to pass along the comments to your service technicians, Dave and Matthew!

    Reply created 26 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2018

    Kitchen faucet repair

    Greg from Priority Plumbing was extremely professional, friendly, and helpful with advice regarding future upgrades. He arrived promptly, did the repair quickly and efficiently, and explained the process as he went along. I wouldn't hesitate to contact Priority Plumbing for any future plumbing problems.

    Answer from pro:

    Thank you so much for taking the time to share your positive experience with our service. We appreciate your business and hope you will refer us to anyone you may know who is in need of plumbing service!

    Reply created 20 Mar 2018
  • Review from Customer of Priority Plumbing
    Rating: 4 out of 5
    Review left on 10 Feb 2018

    Clogged Drain

    Kyle was excellent. He was professional, knowledgeable and solved the problem of clearing a tough drain. The reason I did not provide a 10/10 rating is because of pricing. This has nothing to do with Kyle's work but rather his company. Definitely on the high end. He had to use a special snake to do the job which he had to leave the job site to get. However, I still think $1000 to clear a drain is very high. Once he had the right snake, it took about 15 minutes to unclog the drain. I'd hire Kyle again but not through this company.

    Answer from pro:

    Dear valued customer. We are very happy to hear that the service was 10 out of 10! We did spend almost the entire day fixing your drain problem, and that is why the price was higher than normal. Thank you for your business! We appreciate it very much!

    Reply created 14 Feb 2018
  • Review from Tinaskingdom
    Rating: 4 out of 5
    Review left on 1 Feb 2018

    Clogged basement washing tub drain.

    We're very happy with the work that Mathew did for us. I'd be much happier with a better itemization of the bill as it's very hard to understand. While the services were listed there was no separate price for each one. Tina

    Answer from pro:

    Thank you for your feedback, We appreciate your business!

    Reply created 2 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2018

    Toilet repair.

    I am always confident that the work will be done professionally and competently when I call Priority Plumbing. And I was not disappointed. The technician today, Greg, was extremely thorough in explaining all possible options. He answered all of my questions and addressed my concerns. He was also training at the same time, and I was very impressed with his attention to every detail in his work, and his comprehensive explanations to his trainee. We discussed other concerns beyond the job completed today, and Greg was extremely knowledgeable in all areas discussed. I was very impressed. I hope to see him again in the spring to follow up in my concerns.

    Answer from pro:

    Thank you so much for your kind words, Nina. We will be sure to pass along your comments to your service technician, Greg! If you would like to stay current with our industry offers please sign up for our newsletter! Thank you!

    Reply created 9 Feb 2018
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