Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (801)

  • Review from Customer of Priority Plumbing
    Rating: 4 out of 5
    Review left on 21 Dec 2017

    Sink drainage

    the drainage pipe below the sink was corroded and Adam did a fine job in recommending the best option and by replacing the pipes in good time...they have the required materials in their truck and there was no delay in purchasing the required materials.

    Answer from pro:

    Our technicians arrive prepared to handle any situation right on the spot for your convenience! We are so glad to hear we were able to efficiently assist you with your plumbing issue. Please refer us to anyone you may know who is in need of plumbing services. We appreciate your business!

    Reply created 5 Jan 2018
  • Review from Kenneth Digennaro
    Rating: 5 out of 5
    Review left on 21 Dec 2017

    top notch professional

    Greg from priority plumbing is a top notch professional. Highly skilled and helpful staffs. You can Trust them; they will do your job right the first time at reasonable pricing.

    Answer from pro:

    Thank you so much for your kind words! We will be sure to pass along the comments to your service technician, Greg!

    Reply created 5 Jan 2018
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 18 Dec 2017

    Quick and Immediately dispatch to get work done.

    I had to get 2 drains unclogged in a condo at Bay Street a few days ago and I had used Priority Plumbing to replace/repair the toilets for the same condo. This time around I had to get the bath tub drains unclogged. A total of 2 drains were unclogged. I was happy with the service I received over the phone by Allison who was quick and helpful to dispatch someone the next day. Only thing I was extremely surprised and in awe about was the price the handyman charged me to get the job done. It was a simple snake to take out hair from the drain. If I had the time I would have gone to do it but I really couldn't since I have a newborn baby. The price that was quoted to me on the phone were all over $300-650+ ... this caught me at a surprise but I was desperate to get the job done as I really have no time to see to it myself. I paid the $631.98 to get 2 bath tubs unclogged and what came out did not seem like much. The price kind of scared me. The time I had all toilets replaced, sealed, cleaned and installed only costed me $1000 per toilet ... getting the drains unclogged was almost more then half that price. Overall, the job was done and I am happy. But really, the price scared me.

    Answer from pro:

    We are pleased to hear we were able to serve you as quickly as possible and take care of your issues effectively. Thank you for choosing Priority Plumbing and Drains!

    Reply created 22 Dec 2017
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 17 Dec 2017

    Always on time

    I am very satisfied with their service. Matthew from priority plumbing was on time and professional. Never go with another plumbing company till now. I would definitely recommend them! Love their work.

    Answer from pro:

    Thank you so much for your kind words. We will be sure to pass along the comments to your service technician, Matthew!

    Reply created 22 Dec 2017
  • Review from Ana F. Sandoval
    Rating: 5 out of 5
    Review left on 15 Dec 2017

    Trust them

    Recently purchased a 1920s home close to Toronto that had been vacant for a year.They came out and assessed all the problems we had and gave a reasonable estimate.When we had them come to do the work they kept the cost to the estimate and techs were very friendly.

    Answer from pro:

    Upfront pricing ensures all of our clients with certainty that the price won't change! There is nothing more gratifying than knowing we have made another client happy! Thank you for choosing Priority Plumbing and Drains!

    Reply created 22 Dec 2017
  • Review from Tamira Chang
    Rating: 5 out of 5
    Review left on 13 Dec 2017

    Smell coming out of washing machine area

    We had a smell coming out of the floor drain behind our washing machine and Kyle determined that we needed to get a primer line installed. He was extremely professional, polite and patient. He sat with me and explained why we needed the line and if we didnt want to do that, what our other options would be. He even drew me a picture of how it worked. I couldn't have asked for a more helpful/thorough service. I feel like I understand way more about what is going on in my house now. 10/10 would recommend!

    Answer from pro:

    Thank you so much! We greatly appreciate your comments and will pass them along to your service technician, Kyle!

    Reply created 15 Dec 2017
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 8 Dec 2017

    Blocked Drain

    Kyle and crew did a 5-star job. He explained my options, gave me quotes for each, and then did the work on time at the quoted price. When it was completed (it included digging up part of my basement) everything was left clean and tidy. I would recommend them to anyone.

    Answer from pro:

    We are so pleased to hear we were able to serve you! We provide quality service that is why when a job is complete, we tidy up afterwards so our valued clients can get back to enjoying their homes as if a plumbing disaster didn't even happen! Thank you!

    Reply created 15 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2017

    NIGHTMARE DRIAN CLOG

    BOTH KYLE AND ADAM HAVE WORKED ON THIS PROJECT. DUE TO POOR CONSTRUCTION/BAD PLUMBING LAYOUT FROM 25 YEARS AGO. PIPES WERE EXTREMELY CLOGGED WITH FOOD AND GREASE. INITIALLY I HAD ADAM SNAKE THE DRAINS DUE TO IT BEING THE CHEAPEST OPTION, AFTER A COUPLE OF DAYS, i NOTICE3D THE DRAINS WERE BACKING UP AGAIN SO KYLE WAS CALLED IN THIS TIME WE DID THE POWER WASH AT THE 2ND PRICE POINT KEEPING ME WELL AWARE OF MY COSTS DURING THE WHOLE PROCESS. THE POWER WASH WAS STILL UNSUCCESSFUL SO WE HAD TO GO TO THE FINAL OPTION USING THE BIG 150 FOOT POWER SNAKE WITH A COMBINATION OF POWER WASH. FINALLY AFTER 12 HRS OF WORKING ON SITE KYLE WAS SUCCESSFUL AND OUR DRAINS ARE FLOWING ONCE AGAIN. they WERE NEGOTIABLE ON COST SAVINGS FOR ME AND GOING FORWARD WE HAVE SET UP A 6 MONTH MAINTENANCE SCHEDULE. GREAT JOB GUYS! NOW IF ONLY I COULD FIND THE ARCHITECT WHO DESIGNED MY PLUMBING.......

    Answer from pro:

    Thank you for taking the time to share your experience with Priority Plumbing and Drains. There is nothing more gratifying than knowing we have provided our clients with efficient, effective solutions to their plumbing needs. We appreciate your business!

    Reply created 8 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2017

    Sump pump fix

    Kyle was very helpful and knowledgeable and came up with a great solution to my sump pump issue. I signed up with Priority Plumbing’s service partner plan and I am confident they will be of great assistance in the future. Thank you!

    Answer from pro:

    Thank you! Feel free to refer us to anyone you know who is in need of plumbing service. We appreciate your business!

    Reply created 8 Dec 2017
  • Review from Christian Ismodes
    Rating: 4 out of 5
    Review left on 25 Nov 2017

    Good but expensive

    I’d like to give a 5 star rate to this company mainly because Adam the field service technician was really nice and he actually did a good job. 5 star rate means flawless to me. After I contacted Priority based on their extremely good reviews, a series of emails, text messages and phone calls went back and forth to coordinate my availability at home, as well as confirmations, re-confirmations, calendar requests, “like” requests on social media, biographies of the team involved, etc., etc., etc. I was scheduled to have the technician between 8am and 1pm. Around noon of the same service day I received another phone call advising me that there was a delay and if I would like to re-schedule my service call for another date, which was not possible. I had taken the day off and cancelled a lunch meeting. At 2.15 the technician arrived, and he left at 3.15. He replaced a broken fill valve of crane toilet with a $16 quality toilet fill valve ultra quiet “sleep right” and put a section of plastic pipe under kitchen piping for support. Price tag: $421.26 plus hst is $476.02, with a note that says “potential savings $0-32” LOL. True, I agreed on the price because I wanted to get over with this, but I think it is very expensive for a one hour gig.

    Answer from pro:

    Hi Christian, Thank you for your review! It seems like the communication between the office and yourself was terrific! We are also pleased to hear that the job went so smoothly! Our technicians are highly skilled and make most jobs seem easy. Our goal is to be as efficient & clean as possible. We appreciate your business very much! Sincerely, - The Priority Team.

    Reply created 27 Nov 2017
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