Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 8 Dec 2017

    Blocked Drain

    Kyle and crew did a 5-star job. He explained my options, gave me quotes for each, and then did the work on time at the quoted price. When it was completed (it included digging up part of my basement) everything was left clean and tidy. I would recommend them to anyone.

    Answer from pro:

    We are so pleased to hear we were able to serve you! We provide quality service that is why when a job is complete, we tidy up afterwards so our valued clients can get back to enjoying their homes as if a plumbing disaster didn't even happen! Thank you!

    Reply created 15 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2017

    NIGHTMARE DRIAN CLOG

    BOTH KYLE AND ADAM HAVE WORKED ON THIS PROJECT. DUE TO POOR CONSTRUCTION/BAD PLUMBING LAYOUT FROM 25 YEARS AGO. PIPES WERE EXTREMELY CLOGGED WITH FOOD AND GREASE. INITIALLY I HAD ADAM SNAKE THE DRAINS DUE TO IT BEING THE CHEAPEST OPTION, AFTER A COUPLE OF DAYS, i NOTICE3D THE DRAINS WERE BACKING UP AGAIN SO KYLE WAS CALLED IN THIS TIME WE DID THE POWER WASH AT THE 2ND PRICE POINT KEEPING ME WELL AWARE OF MY COSTS DURING THE WHOLE PROCESS. THE POWER WASH WAS STILL UNSUCCESSFUL SO WE HAD TO GO TO THE FINAL OPTION USING THE BIG 150 FOOT POWER SNAKE WITH A COMBINATION OF POWER WASH. FINALLY AFTER 12 HRS OF WORKING ON SITE KYLE WAS SUCCESSFUL AND OUR DRAINS ARE FLOWING ONCE AGAIN. they WERE NEGOTIABLE ON COST SAVINGS FOR ME AND GOING FORWARD WE HAVE SET UP A 6 MONTH MAINTENANCE SCHEDULE. GREAT JOB GUYS! NOW IF ONLY I COULD FIND THE ARCHITECT WHO DESIGNED MY PLUMBING.......

    Answer from pro:

    Thank you for taking the time to share your experience with Priority Plumbing and Drains. There is nothing more gratifying than knowing we have provided our clients with efficient, effective solutions to their plumbing needs. We appreciate your business!

    Reply created 8 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2017

    Sump pump fix

    Kyle was very helpful and knowledgeable and came up with a great solution to my sump pump issue. I signed up with Priority Plumbing’s service partner plan and I am confident they will be of great assistance in the future. Thank you!

    Answer from pro:

    Thank you! Feel free to refer us to anyone you know who is in need of plumbing service. We appreciate your business!

    Reply created 8 Dec 2017
  • Review from Christian Ismodes
    Rating: 4 out of 5
    Review left on 25 Nov 2017

    Good but expensive

    I’d like to give a 5 star rate to this company mainly because Adam the field service technician was really nice and he actually did a good job. 5 star rate means flawless to me. After I contacted Priority based on their extremely good reviews, a series of emails, text messages and phone calls went back and forth to coordinate my availability at home, as well as confirmations, re-confirmations, calendar requests, “like” requests on social media, biographies of the team involved, etc., etc., etc. I was scheduled to have the technician between 8am and 1pm. Around noon of the same service day I received another phone call advising me that there was a delay and if I would like to re-schedule my service call for another date, which was not possible. I had taken the day off and cancelled a lunch meeting. At 2.15 the technician arrived, and he left at 3.15. He replaced a broken fill valve of crane toilet with a $16 quality toilet fill valve ultra quiet “sleep right” and put a section of plastic pipe under kitchen piping for support. Price tag: $421.26 plus hst is $476.02, with a note that says “potential savings $0-32” LOL. True, I agreed on the price because I wanted to get over with this, but I think it is very expensive for a one hour gig.

    Answer from pro:

    Hi Christian, Thank you for your review! It seems like the communication between the office and yourself was terrific! We are also pleased to hear that the job went so smoothly! Our technicians are highly skilled and make most jobs seem easy. Our goal is to be as efficient & clean as possible. We appreciate your business very much! Sincerely, - The Priority Team.

    Reply created 27 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2017

    Plumbing and septic

    Greg and Karine are very professional and prompt. Greg discovered our plumbing problems immediately and helped us decide what to do with confidence. This is the second time we have called on Greg, and we highly recommend him and his company. The first job they did for us was to install basement flooding protection. This was a rather large job, and the work team was quiet, quick, and professional throughout. Also, we felt the pricing from Greg was fair.

    Answer from pro:

    Thank you for your wonderful feedback! We will be sure to pass along the comments to your service technician, Greg!

    Reply created 24 Nov 2017
  • Review from Gary D. Carper
    Rating: 5 out of 5
    Review left on 14 Nov 2017

    Priority Plumbing

    In the last year we have had a bathroom sink and a backflow valve installed, and a minor repair to our toilet done. PP always does an excellent-- the technicians and office staff are courteous and professional. Highly recommended.

    Answer from pro:

    We are so grateful to provide efficient and quality service to our clients! Thank you for choosing Priority Plumbing and Drains for your plumbing needs!

    Reply created 17 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2017

    Fantastic emergency service

    Second time using these guys. Fantastic customer service. Professional. Fast. Pleasure to work with. Highly recommend for anyone needing plumbing services. Was really impressed that they took the time to show options also.

    Answer from pro:

    Thank you for taking the time to share your experience with Priority Plumbing and Drains, we hope that you will refer us to anyone you know who is in need of plumbing service!

    Reply created 17 Nov 2017
  • Review from Linda Kohn
    Rating: 5 out of 5
    Review left on 10 Nov 2017

    failure of previously installed part

    Our shower control failed after a year of last replacement. Service prompt today and Mat was wonderful as always. Part is under warranty - we will be set in a few days. No more drips.

    Answer from pro:

    We are so glad to hear we could help you with your issue! We will be certain to pass your kind comments along to your service technician, Matt! Thank you!

    Reply created 17 Nov 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Oct 2017

    duct blocked & after they came I have a flood with contaminated water

    I had a duct in my basement that looked blocked. They came & the camera couldn´t go through the entire pipe so they had to dig in my basement floor. They found baby wipes & sanitary paper. They replaced part of the pipe but then they found something else blocking & they weren`t sure what was it. Next day they showed with a stronger snake & they said that was all fine. Next day I come home & my basement is flooded with contaminated water. I asked them to come & fix it & they claimed this isn`t related to their job (i never had a flood before this). Then the supervisor disappears while I put my baby to sleep. I call to the office to know what`s going on & they said that if I want them to come back I have to make a 600 CAD deposit because they need to do a power wash that cost 1.200 CAD (added to the 2.800 cad that I have paid already), which was suggested by them after they left my house the first time as a recommendation. Which apparently after their first job became "mandatory". They didn´t assume any responsability for this crappy job

    Answer from pro:

    We are sorry that you are having sewer backups. We understand how frustrating it can be. We repaired 5 feet of pipe for you and did a camera inspection of the remaining 60 feet of pipe. At that time we advised you that it was full of baby wipes and needed to be cleaned. You refused to have the work done and then experienced another backup. The pipe that we repaired is in perfect condition and the baby wipes have clogged the pipe further down the line. Sorry about that. Sincerely, - The Priority Team.

    Reply created 23 Oct 2017
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 17 Oct 2017

    Kitchen sink clog fix

    I had a clogged kitchen sink. I tried fixing myself. But I needed a pro to help me. Adam at priority plumbing did a fantastic job for us. Would hire them again

    Answer from pro:

    We are thrilled to have been of service! Thank you for your business! - The Priority Team.

    Reply created 23 Oct 2017
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