Rusco Distributors reviews (106)

Nancy, you are so sweet. We were discussing this matter for 13 (thirteen) months now – you first approached us on May 8th, 2012. After a year’s deliberating you had finally decided to proceed just as we moved to new premises - an exercise that took way too long. Your order suddenly became red hot rush. You preferred not to wait and got your down payment back in full, in cash. I fully agree that we didn't keep the promised delivery time, but from that to post such a review? Shame. To the fact that we were not returning your calls – correct. If you call morning, noon and evening, looking for new answer each time – we get tired. Calling at weekend helps even less. We accept that each customer is a very special person, but calling on weekends does not serve any purpose – we are simply not here. We promptly attend to all calls on Mondays.

Hi Bob. You indeed spent over thirty thousand Dollars with us over a long period, not to mention additional work we had done on your previous house. It shows that you appreciate quality in product and workmanship; otherwise you wouldn’t have used our services to that extent. To the specifics – windows you refer to were made by Magic Window, an excellent product, but are serviced by them only. It was made clear to Joanne upon purchase, and were subsequently serviced by them. You got Magic Window contact information and product reference, so all you had to do was to call them where they would gladly assist. Too bad you didn’t go that route. Further, if Joanne has the urge to scream at somebody she can practice it on you or the family dog, but please leave me out of it.