Weed A Way Ltd. reviews (285)

The results of weed control services may take more than one season to fully develop; we have only started to work on your lawn this year. I do apologize on behalf of the company however we have two Weed-A-Way Managers and we can assure you we do not respond in that manner. Weed-A-Way's family business has been servicing your neighbors for over 40 years. Customer service is our number one goal :) Sincerely MANAGEMENT!

I wanted to contact you personally and let you know I was disappointed to hear that we lost your business. We at Weed-A-Way take tremendous pride in providing the best service to our customers and apologize that we did not meet your expectations. Although we try to cover all the bases, we aren’t perfect. We obviously let you down, and apologize for any inconvenience we may have caused you. No one in the industry can match our dedication to providing you with a beautiful lawn and great service! Thank you for the phone call and for the constructive criticism. We will use it to better our services for future clients. We want each person we do business with to walk away feeling satisfied, and that apparently didn’t happen in your case. We hope that you will come back to Weed-A-Way with a promise for 100% satisfaction. We at Weed-A-Way have made major improvements such as: - We have improved our fertilizer formulas based on current local turf needs which will increase the health and color. - We introduced exclusive new Fiesta Weed Control which provides even more effective weed control. - On-going training for our Service Technician’s to keep them informed of current agronomic conditions and procedures to continually improve your lawns health and beauty - -Customer Service Quality Assurance! To assure we are making progress in every department! - New affordable prices for 2012 You can also contact me at your convenience if you wish to discuss this further. I do hope you accept our apology. At this time we would like to thank you for your support and look forward to working with you in the near future.

Well this review speaks for itself, thanks John from brampton we appreciate your time in writting your experience with Weed-A-Way!

Thank you, for writting a review on behalf of Weed-A-Way. It is every employee's obligation at Weed-A-Way to be well versed in lawn conditions and in the products and services that we provide to our clients. We set hight standards for the products that we used and the services that we provide. As a professional, it is vitally important to be skilled either on the phone or in person, at assessing the various lawn conditions , making educated decisions and informing the client of problems and solutions. The customer expectation is to hacve a proffessional knowledgeable Lawn Care Technician service their property, and customer service department that would provide accurate information over the phone. Weed-A Way stands behind its policy of " Unlimited Service Visits!

Thanks Lynn for taking the time to write a review. We appreciate the feedback and we are glad to hear your expectations were met by Weed-A-Way! We look forward to doing business again with you!

This client's home is located in south Burlington and her property is heavily treed with sandy soil. When she complained I responded promptly and tried to satisfy her needs. Her lawn desperately needed new soil as she has not done this for at least 6 to 7 years, she needed minimum 3 yards of soil. I offered to give her two and charge her for one, I even told her that I would send my men back to manually cultivate her crabgrass as our hands have been tied due to pesticide bans. When I go on a service call to a client's home to see what the problem is and recommend treatment to resolve their issues, sometimes I have to charge and sometimes I do not depending on the issues. As far as her two other contractors' comments about deep watering the lawn to revive it, if you deep water a lawn that is 90% sand based soil this will not help, the sand will not hold any water at all. We are sorry you were unhappy with our services.

This situation was a misunderstanding. We had already completed the application for Mr Jaspreet, he had cancelled after the fact. We just wanted to be paid for services rendered and we only threatened collections as a last resort. We have been in business for 39 years and we do not invoice unless a job has been completed.

It is our practice if clients do not pay for services rendered then after 6 attempts to collect we send them a warning letter. If payment is still not received then they will be sent to collections, we believe that this is a fair way of dealing with accounts receivable. I am sorry that you are unhappy with your service, but we expect payment when a service is rendered, even if the contract is later cancelled.

When we perform a service we expect to be paid. If someone cancels a service, we give them a cancellation tracking number and give them our operator's name, everything is time stamped in our computers. We record all phone calls also. I'm sorry you are unhappy Thomas, but the information provided in this review is very inaccurate.