Maple Air Inc
Thank you for providing us with Feedback! We always strive to get better and we hope that we can build a long term relationship with you. Maple Air Inc.
Reply created 23 Jul 2016Hi Ajay, Thank you for your positive feedback! We're glad that your installation went well. We always take our client's feedback and try to improve our services and customer relations. We're very happy to have clients like your self in our Maple Air family. Thank you, Maple Air
Reply created 23 Jul 2016Thank you Nizar for your kind words and feedback! It is our pleasure to serve you and have you as our valued client. Thank you, Maple Air, Customer Solutions Manager
Reply created 23 Nov 2016Thank you for your honest and kind words! we always look for ways to improve our services. We're glad your experience with your is positive so far and we truly look forward to serve you and support you in years to come! welcome to Maple Air family. Thank you, Customer Solutions Manager
Reply created 23 Nov 2016We appreciate your honest and positive feedback. We consonantly look for improvement as no one is perfect. We're glad to have you part of Maple Air's family and look forward working with you. Thank you, Customer Solutions Manager
Reply created 23 Nov 2016Albert, It is our pleasure to work with you. Even though we had some issues during your job we communicated and worked through to get the work done to your satisfaction. We take pride in the way we treat our clients and we hope to be there and support you for years to come! Thank you, Customer Solutions Manager
Reply created 23 Nov 2016Hi There, Thank you for your feedback! I would like to appreciate the time you have spent to provide us with a feedback which will help others and us to make better decisions. We always work towards giving our clients the best experience and we do truly care about the service and honest feedback which we provide. When you originally called the office with this issue we immediately found out that this unit was not on the effected list and that ENBRIDGE has made a mistake by giving you that warning. Unfortunately this mistake was due to lack of information of Enbridge and their technician which does not involve us as a contractor. but at the same time As soon as we agreed to assist you and send a technician you used false language and insulted our employee which by company policy we require them to end the phone conversation. Enbridge should have never placed a red tag just based on model number but rather they should have checked the Serial number to see if this unit was effected or not. We actually contacted Giant and found out that this unit was not effected therefore unfortunately there would have been a inspection charge if we were to remove the tag ($95). This charge is solely related to truck charges and technician share as they need to visit your location and make a living as well. Again we were going to send a technician at no charge and we even offered you a courtesy furnace check up but unfortunately we could not stay on the phone as Maple Air stays true to respecting customers and we do not want customers to use foul language on our employees. We're glad that Giant has taken action for this as this would be their role to do such service. We also appreciate you providing this feedback as we always strive for better our professionalism and bettering our customer solutions and services. We would gladly offer you a FREE Furnace inspection if you do decide to work with us in the future. This is a compensation which the head office has granted to ensure you that we do like our clients to be satisfied with our services. Thank you, Customer Solutions Manager, MAPLE AIR INC
Reply created 20 Jun 2016Hi Elmira, Thank you for your honest and positive feedback! We're always dedicated to our clients and making sure our experience stands out. Thank you for giving us the trust to be your contractor and we hope to work and support you for years to come! Thank you, Customer Solutions Manager
Reply created 23 Nov 2016Thank you Hesam for providing with us with feedback and review. We constantly learn from our client's expectation and want to be better and more dominant within this industry. I'm very happy your job went well and be sure to refer us to your family and friends. We look working with you in years to come! Thank you, Customer Solutions Manager
Reply created 23 Nov 2016Thank you for your honest feedback! Maple Air constantly looks for improvement and we're far away from being perfect. I'm glad Farzad and Sam did a great job delivering this job to you. We look forward working with you and supporting you for years to come. Thank you, Customer Solutions Manager
Reply created 23 Nov 2016